disaster ??

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All Forums >> [New Releases from Matrix Games] >> War in the Pacific: Admiral's Edition >> Tech Support >> disaster ??

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disaster ?? - 11/11/2009 11:00:03 PM

Eastern

Posts: 40
Joined: 11/17/2007
From: Flanders , Belgium
Status: offline

What happened here ? For two months now I have played Witp AE without a single problem. Yesterday I tried to start up but the game didnt respond !! I tried a quick start then I get the message FATAL ERROR 998 !! Is this because I got some automatic updates from windows the last few days or what ?? And what can I do about it ??

Post #: 1

RE: disaster ?? - 11/12/2009 12:15:05 AM

wdolson

Posts: 10398
Joined: 6/28/2006
From: Near Portland, OR
Status: offline

Error 998 appears to be an issue with witprec.exe.

Some virus programs identify witprec.exe as a virus. It's been a problem that crops up from time to time. I think 2 or 3 AV programs have had a false positive on that file so far. If your AV program identified it as a virus and deleted that file, AE won't run. What AV program do you run?

Bill

_____________________________

WitP AE - Test team lead, programmer

(in reply to Eastern)

Post #: 2

RE: disaster ?? - 11/12/2009 1:06:56 AM

Eastern

Posts: 40
Joined: 11/17/2007
From: Flanders , Belgium
Status: offline

Ad-Aware , but it appeared before I run that AV, I had a message before from the windows AV that they traced a virus and removed it, so I think it was an automatic update of my windows XP that did the damage !! I couldnt uninstall , so I uninstalled Witp AE manualy from my computer and then reinstalled it again, but the problem isnt resolved, its the same all over again. If my guess is right you guys gone have the coming days much more complaints about this problem

(in reply to wdolson)

Post #: 3

RE: disaster ?? - 11/12/2009 2:46:36 AM

GB68

Posts: 113
Joined: 8/4/2009
From: Melbourne, Australia
Status: offline

quote:

ORIGINAL: Eastern

Ad-Aware , but it appeared before I run that AV, I had a message before from the windows AV that they traced a virus and removed it, so I think it was an automatic update of my windows XP that did the damage !! I couldnt uninstall , so I uninstalled Witp AE manualy from my computer and then reinstalled it again, but the problem isnt resolved, its the same all over again. If my guess is right you guys gone have the coming days much more complaints about this problem

Hmmm? Any thoughts on which update caused the problem?

I ask as I have updates waiting to be installed. If I can avoid any potential conflicts, it might be helpful.

_____________________________

"Are you going to come quietly, or do I have to use earplugs?"
- Spike Milligan

(in reply to Eastern)

Post #: 4

RE: disaster ?? - 11/12/2009 3:39:44 AM

Nomad

Posts: 5905
Joined: 9/5/2001
From: West Yellowstone, Montana
Status: offline

I had 5 updates waiting, and I updated with no problems. ( Well so far )

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Post #: 5

RE: disaster ?? - 11/15/2009 8:24:20 PM

Eastern

Posts: 40
Joined: 11/17/2007
From: Flanders , Belgium
Status: offline

Are there patches to resolve my problem ?? Whatever I do, there are several games from Matrix who won't start up anymore !!

(in reply to wdolson)

Post #: 6

RE: disaster ?? - 11/15/2009 10:04:59 PM

wdolson

Posts: 10398
Joined: 6/28/2006
From: Near Portland, OR
Status: offline

When it happens, you need to inform Matrix, then Matrix needs to inform the AV maker of the false positive. The AV maker will usually issue an update in a day or two that takes care of the problem. Some AV makers will take reports of false positives from consumers, but all of them listen to the original software publisher.

Ultimately, the problem is one the AV maker has to fix.

Bill

_____________________________

WitP AE - Test team lead, programmer

(in reply to Eastern)

Post #: 7

RE: disaster ?? - 11/16/2009 8:33:09 AM

michaelm75au

Posts: 13500
Joined: 5/5/2001
From: Melbourne, Australia
Status: offline

I had my A/V decide my test build for patch 2 was a virus/acting suspiciously and deleted it. After spending 20 minutes downloading the comprehensive patch version of the installer.
I had to turn it off while I ran the installer. Nothing I did would leave the file alone.

Brrr..

_____________________________

Michael

(in reply to wdolson)

Post #: 8

RE: disaster ?? - 11/28/2009 10:02:13 AM

KMCCARTHY

Posts: 103
Joined: 11/28/2009
Status: offline

Same issue with Norton Anti Virus. Temporarily turning off "SONAR Protection" worked.

(in reply to michaelm75au)

Post #: 9

RE: disaster ?? - 11/28/2009 11:43:29 AM

PaxMondo