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All Forums >> [Current Games From Matrix.] >> [American Civil War] >> Gary Grigsby's War Between the States >> Tech Support >> Fatal Error #

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Fatal Error # - 4/3/2010 4:40:57 PM

Cunki

Posts: 59
Joined: 2/15/2005
Status: offline

Suddenly after years i got this Fatal Error Code #123999777 with following text:
"There is something wrong with your serial key, please contact support....."

I have an official version bought from Matrixgames!

Greetings
Cunki

Post #: 1

RE: Fatal Error # - 4/5/2010 6:11:25 PM

Andrew Loveridge

Posts: 606
Joined: 7/20/2009
Status: offline

When do you get this message? Have you installed new Anti-virus or updated it recently? Have you changed anything else since you last played?

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(in reply to Cunki)

Post #: 2

RE: Fatal Error # - 4/5/2010 10:30:25 PM

Cunki

Posts: 59
Joined: 2/15/2005
Status: offline

Yes, i got an update of Aviras Antivir recently, but i solved the problem with deinstalling and reinstalling WBTS + newest patch 1.040.
Now it runs clean again, but thank you for trying to help me!

Greetings
Cunki

(in reply to Andrew Loveridge)

Post #: 3

good news - 4/9/2010 1:50:26 AM

Joel Billings

Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline

Glad you were able to just reinstall and have things work again.

(in reply to Cunki)

Post #: 4

RE: good news - 4/9/2010 6:45:30 PM

Oliver Heindorf

Posts: 1911
Joined: 5/1/2002
From: Hamburg/Deutschland
Status: offline

I sometimes have thios message as well on certain matrix titles, not only GGWBTS. Just re-loading the OS and everything is fine here.

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(in reply to Joel Billings)

Post #: 5

RE: Fatal Error # - 7/18/2010 3:46:49 PM

Capt Cliff

Posts: 1791
Joined: 5/22/2002
From: Northwest, USA
Status: offline

I am getting this error message as well!! But I have the 1.040 patch and nothing, other that my normal Norton update, has been added??? I have added the WBTS.exe to my Norton list but that failed to resolve the problem. I DO NOT WANT TO REINSTALL THIS GAME EACH TIME MY NORTON SOFTWARE PACKAGE UPDATES!!!

Do I have to have the CD in one of my drives for it to check the serial key? I have not had to before this.

Oh, this happens after I select my e-mail game and start moving units. I get about a dozen or so moved then it crashes.

< Message edited by Capt Cliff -- 7/19/2010 6:48:38 PM >

_____________________________

Capt. Cliff

(in reply to Cunki)

Post #: 6

RE: Fatal Error # - 7/26/2010 10:43:05 PM

Andrew Loveridge

Posts: 606
Joined: 7/20/2009
Status: offline

quote:

ORIGINAL: Capt Cliff

Oh, this happens after I select my e-mail game and start moving units. I get about a dozen or so moved then it crashes.

It sounds like the reinstall worked, but you are now having a crash playing a saved e-mail game. Was this a game started before you updated to 1.040? Is the other player also updated to 1.040? What happens when it crashes? Can you repeat it? Could you attach the saved game so we can look at it? And this is on your XP, could you also attach a DxDiag?

Thanks,
Andrew

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(in reply to Capt Cliff)

Post #: 7

RE: Fatal Error # - 7/27/2010 6:51:43 PM

Capt Cliff

Posts: 1791
Joined: 5/22/2002
From: Northwest, USA
Status: offline

quote:

ORIGINAL: Andrew Loveridge

quote:

ORIGINAL: Capt Cliff

Oh, this happens after I select my e-mail game and start moving units. I get about a dozen or so moved then it crashes.

It sounds like the reinstall worked, but you are now having a crash playing a saved e-mail game. Was this a game started before you updated to 1.040? Is the other player also updated to 1.040? What happens when it crashes? Can you repeat it? Could you attach the saved game so we can look at it? And this is on your XP, could you also attach a DxDiag?

Thanks,
Andrew

Well it wasn't a re-install. I installed the game on my new WIN 7 machine and it works fine, so far. The game is still on my WIN XP machine and will crash after I load an e-mail game, after I have moved a number of units about. When it crashes I get the serial key error message and selecting the ok button closes the program. Both players are at 1.040 and the game was started under 1.040. It will crash every time I load the e-mail game. I can send you the saved game but need an e-mail address. Not sure what you mean by the DxDiad?

_____________________________

Capt. Cliff

(in reply to Andrew Loveridge)

Post #: 8

RE: Fatal Error # - 1/28/2012 9:09:38 PM

lparkh

Posts: 426
Joined: 7/25/2004
Status: offline

I am now getting this error as well with no updating. I will try a reinstall :-( This after a year of play.

(in reply to Capt Cliff)

Post #: 9

RE: Fatal Error # - 2/6/2012 8:22:19 PM

Longstreet_slith

Posts: 117
Joined: 8/25/2000
From: Iowa City, IA, USA
Status: offline

Has anything been found out about this error?

(in reply to lparkh)

Post #: 10

RE: Fatal Error # - 4/15/2012 4:30:30 PM

Chuske

Posts: 387
Joined: 7/6/2010
From: Exeter, UK
Status: offline

I'm getting this error on PBEM gmae with windows 7 Home Premium 64 Bit. Tried disabling Anti-Virus, and tried running as admin and trying Win XP compatibility mode.

Odd thing is the game works for awhile (a few weeks) on a fresh install then error occurs again, only solution I know is full reinstall. Can someone at matrix take a look into this? I Can email DXDIAG and save game files.

Thanks

Jon

(in reply to Longstreet_slith)

Post #: 11

RE: Fatal Error # - 5/7/2012 5:55:00 PM

Capt Cliff

Posts: 1791
Joined: 5/22/2002
From: Northwest, USA
Status: offline

I am now getting this error message again. I am 25 turns into a PBEM game, July 63, and it crashes every time. Any suggestions?

_____________________________

Capt. Cliff

(in reply to Chuske)

Post #: 12