I can't purchase the expansion

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I can't purchase the expansion

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All Forums >> [New Releases from Matrix Games] >> Distant Worlds 1 Series >> Tech Support >> I can't purchase the expansion

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I can't purchase the expansion - 12/22/2010 1:56:08 AM

Lihnit23

Posts: 45
Joined: 10/3/2010
Status: offline

I paid for the expansion on Dec. 18. The Plimus company wouldn't complete my transaction until they called me to confirm the transaction. Only one problem: I don't have a phone.

I replied to their response that I don't have a phone, but I figured that since I responded to their email, I must be a legit customer. This was done on Sunday and Monday.

I haven't heard anything from them today. They say to have patience, but I don't have a lot of that, especially since I've purchased other Matrix games with no problems at all. I'm using my own payment device which is officially in my name.

I really want to play with the new expansion, but that's a tough thing to do when I prohibited from purchasing the game. How can we work around this problem quickly?

Post #: 1

RE: I can't purchase the expansion - 12/22/2010 2:59:34 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Lihnit23,

I'm very sorry to hear that you've had this experience. Please contact me at erikr@matrixgames.com and I'll make sure it gets sorted out ASAP.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC