Just got an email from Slitherine

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Just got an email from Slitherine

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East Series >> Tech Support >> Just got an email from Slitherine

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Just got an email from Slitherine - 6/15/2012 11:23:52 PM

notenome

Posts: 608
Joined: 12/28/2009
Status: offline

So I just got this email:

Dear notenome,

We note you are still consistently downloading your turns multiple times.
If you are having technical issues you need to contact our tech support team immediately via info@slitherine.co.uk.
A member of the team has been notified and your account will be locked out of the PBEM++ system until the issue is resolved.

Regards,

The Slitherine Team.
http://www.slitherine.com

Who do I talk to not have my email account locked out? I've given a heads up to 821 that he might get a cheat warning and I'll explain to whomever at Slitherine takes care of this the particulars.

Post #: 1

RE: Just got an email from Slitherine - 6/18/2012 11:22:53 AM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

Hi Notenome,

Sorry you are having problems. This happens if you download turns more than you upload them. The reason this is prevented is that it gives you the chance to play a turn and if you don't like the results, attempt to bypass the system and download the turn again and try for better results. It also lets you discover the position of enemy units. It can also happen if you have a connection problem. However even if it was not deliberate, getting the chance to replay your turn still gives a significant advantage. We are not saying you did this but this is the reason why it is prohibited and anyone doing it will be banned from multiplayer.

Please follow the instructions in the mail and contact info@slitherine.co.uk giving the details of the situation.

You should have received some earlier warnings about this issue and it would have been better to contact the team then to resolve them rather than ignore it.

Best Regards
The Slitherine/Matrix Team

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to notenome)

Post #: 2