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All Forums >> [New Releases from Matrix Games] >> Decisive Campaigns Series >> Decisive Campaigns: Case Blue >> Tech Support >> Can't start game

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Can't start game - 8/7/2012 12:07:49 AM

Nikolaj

Posts: 140
Joined: 5/1/2010
From: Copenhagen, Denmark
Status: offline

I bought this game earlier today, but I'm getting an error every time I try to run it. The error happens either during or right after it says "Loading Nato GFX." It's a windows popup, but since I'm using a Danish version of windows, I can't give you the exact wording. The message ends with a weird sentence that says something along the lines of "the font "Arial" does not support the format "Regular," whatever that means.

I get the choice to either ignore the error or cancel, but ignoring just leads to the loading window saying "Finishing Up," then hanging. There's a log, too, which I have copied below, in case that helps.

This is with the 1.01b patch, btw, but I tried reinstalling, and the 1.00b gives the same result.

quote:

System.ArgumentException: Skrifttypen 'Arial' underst�tter ikke formatet 'Regular'.
ved System.Drawing.Font.CreateNativeFont()
ved System.Drawing.Font.Initialize(FontFamily family, Single emSize, FontStyle style, GraphicsUnit unit, Byte gdiCharSet, Boolean gdiVerticalFont)
ved System.Drawing.Font.Initialize(String familyName, Single emSize, FontStyle style, GraphicsUnit unit, Byte gdiCharSet, Boolean gdiVerticalFont)
ved System.Drawing.Font..ctor(String familyName, Single emSize, FontStyle style, GraphicsUnit unit)
ved WindowsApplication1.CustomBitmapClass..ctor(GameClass tgame)
ved WindowsApplication1.GameClass..ctor(Form1 tformref)
ved WindowsApplication1.Form1.FinishUp()
ved WindowsApplication1.Form1.Startup()
ved WindowsApplication1.Form1.Timer1_Tick(Object sender, EventArgs e)
ved System.Windows.Forms.Timer.OnTick(EventArgs e)
ved System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
ved System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Indl�ste assemblies **************
mscorlib
Assemblyversion: 2.0.0.0
Win32-version: 2.0.50727.5456 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
WindowsApplication1
Assemblyversion: 1.0.4579.42293
Win32-version: 1.0.4579.42293
CodeBase: file:///C:/Matrix%20Games/Decisive%20Campaigns%20Case%20Blue/CaseBlue.exe
----------------------------------------
System.Windows.Forms
Assemblyversion: 2.0.0.0
Win32-version: 2.0.50727.5460 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assemblyversion: 2.0.0.0
Win32-version: 2.0.50727.5456 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assemblyversion: 2.0.0.0
Win32-version: 2.0.50727.5462 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
Microsoft.VisualBasic
Assemblyversion: 8.0.0.0
Win32-version: 8.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
mscorlib.resources
Assemblyversion: 2.0.0.0
Win32-version: 2.0.50727.5456 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
System.Drawing.resources
Assemblyversion: 2.0.0.0
Win32-version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing.resources/2.0.0.0_da_b03f5f7f11d50a3a/System.Drawing.resources.dll
----------------------------------------
System.Windows.Forms.resources
Assemblyversion: 2.0.0.0
Win32-version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms.resources/2.0.0.0_da_b77a5c561934e089/System.Windows.Forms.resources.dll
----------------------------------------

Post #: 1

RE: Can't start game - 8/7/2012 10:17:11 AM

Vic

Posts: 8262
Joined: 5/17/2004
Status: offline

Hi,

You somehow have a misconfigured arial file.
It should be present on all versions of Windows, but apperently a small ammount of players have lost their arial files somehow.

Basically the solution is to reinstall the Arial font on your PC.

check these links on how to re-install fonts:

http://answers.microsoft.com/en-us/windows/forum/windows_7-desktop/lost-font-arial-regular-how-can-i-reinstall-it/a36c5b9b-a192-44f3-b1dc-d43d900abd3a

http://www.styopkin.com/articles/install_fonts.html

Let me know if this helps

since you are the 2nd person reporting this issue i'll prioritize coding in a safe-fail for missing arial systems for upcoming patch v1.02. thanks for reporting.

kind regards,
Vic

_____________________________

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(in reply to Nikolaj)

Post #: 2

RE: Can't start game - 8/7/2012 11:55:43 AM

Nikolaj

Posts: 140
Joined: 5/1/2010
From: Copenhagen, Denmark
Status: offline

Thanks for the reply. I tried reinstalling the arial font, but I still couldn't get it to work. But then I found this page via google, downloaded and ran the exe, and now the game works. :)

(in reply to Vic)

Post #: 3