Matrix Games Forums

 Forums  Register  Login  Photo Gallery  Member List  Search  Calendars  FAQ 

My Profile  Inbox  Address Book  My Subscription  My Forums  Log Out

Purchase Problem

 
View related threads: (in this forum | in all forums)

Logged in as: Guest
Users viewing this topic: none
  Printable Version
All Forums >> [New Releases from Matrix Games] >> Decisive Campaigns Series >> Decisive Campaigns: Case Blue >> Tech Support >> Purchase Problem Page: [1]
Login
Message << Older Topic   Newer Topic >>
Purchase Problem - 10/3/2012 5:51:59 PM   
RobertWevodau

 

Posts: 47
Joined: 2/25/2004
From: Bear, DE
Status: offline 		Hi,

I tried twice today to purchase the download version of Case Blue (with the Newsletter Coupon) and both times the process hung up after I clicked on the "Confirm and Place Order" button. The "Please Wait" sign comes on and that's as for as it goes. After a reasonable time (about 5 min) I closed out the screen. I'm not sure I have ordered Case Blue once, twice, or not at all. My guess is not at all.

I would like to purchase Case Blue before the sale ends. Help please?

Thanks,
Robert
Post #: 1
RE: Purchase Problem - 10/5/2012 1:59:44 PM   
RobertWevodau

 

Posts: 47
Joined: 2/25/2004
From: Bear, DE
Status: offline 		Is there no one interested in helping me with a purchase? Very discouraging.

Robert

(in reply to RobertWevodau)
Post #: 2
RE: Purchase Problem - 10/5/2012 2:12:05 PM   
Keunert


Posts: 886
Joined: 9/9/2010
Status: offline 		take some screenshots and send it to slitherine/matrix support site.

(in reply to RobertWevodau)
Post #: 3
RE: Purchase Problem - 10/5/2012 2:18:44 PM   
RobertWevodau

 

Posts: 47
Joined: 2/25/2004
From: Bear, DE
Status: offline 		Screenshots of what? As I explained in my intial post, when I click on Purchase the "Please Wait" message activates and sits there; after 5 minutes or so I close it out. I've never had to wait anywhere near that long for previous purchases.

(in reply to Keunert)
Post #: 4
RE: Purchase Problem - 10/5/2012 3:12:07 PM   
Blond_Knight


Posts: 1031
Joined: 5/15/2004
Status: offline 		The problem is most likely with Plimus not Matrixgames.

(in reply to RobertWevodau)
Post #: 5
RE: Purchase Problem - 10/5/2012 3:20:38 PM   
Vic


Posts: 8262
Joined: 5/17/2004
Status: offline 		Hi,

This is the support forum for the actual game, not for the shop. I am the designer, not the seller.. thats my publisher. Confusing? maybe. sorry. But you have to go to the main support forum or use the support button at the top right of the website.

best,
Vic

_____________________________

Visit www.vrdesigns.net for the latest news, polls, screenshots and blogs on Shadow Empire, Decisive Campaigns and Advanced Tactics

(in reply to Blond_Knight)
Post #: 6
RE: Purchase Problem - 10/5/2012 3:22:09 PM   
RobertWevodau

 

Posts: 47
Joined: 2/25/2004
From: Bear, DE
Status: offline 		Blond_Knight,

You are probably correct, but I have no idea how to contact Plimus. I thought since it is a Matrix sale at stake that someone from Matrix would be willing to help me. I tried to re-post in the Matrix Support forum but that forum won't take my login/password.

Thanks for your response.

Robert

(in reply to Blond_Knight)
Post #: 7
RE: Purchase Problem - 10/5/2012 3:31:18 PM   
RobertWevodau

 

Posts: 47
Joined: 2/25/2004
From: Bear, DE
Status: offline 		Hi Vic,

Thanks for the response. I do realize you are the developer and I wasn't sure where to post. When I click on the Support button at the top right of the Matrix web page I cannot login using the username/password that I use to log in here, so I posted here hoping for some help or direction.

Thanks,
Robert

(in reply to Vic)
Post #: 8
RE: Purchase Problem - 10/5/2012 4:38:26 PM   
Blond_Knight


Posts: 1031
Joined: 5/15/2004
Status: offline 		Thats probably why Matrix is so slow to respond, from their point of view the problem isnt with them.
Have you tried using a different browser?

(in reply to RobertWevodau)
Post #: 9
RE: Purchase Problem - 10/5/2012 5:00:17 PM   
rickier65

 

Posts: 14231
Joined: 4/20/2000
Status: offline
quote:

ORIGINAL: RWevodau

Blond_Knight,

You are probably correct, but I have no idea how to contact Plimus. I thought since it is a Matrix sale at stake that someone from Matrix would be willing to help me. I tried to re-post in the Matrix Support forum but that forum won't take my login/password.

Thanks for your response.

Robert


I don't know if it's still the case, but I have a separate login - password for the members support area than I do for here in the forums. If you haven't used the memebers area before, then you might need to register.

rick

(in reply to RobertWevodau)
Post #: 10
RE: Purchase Problem - 10/5/2012 6:48:17 PM   
Vic


Posts: 8262
Joined: 5/17/2004
Status: offline 		You have to register first (its a different system from the forums) before you can open a ticket.

Or you could post in this forum:
http://www.matrixgames.com/forums/tt.asp?forumid=18

Hope this helps! :) and you'll get the help you need to resolve your problem.
Please hang in there!

best,
Vic

_____________________________

Visit www.vrdesigns.net for the latest news, polls, screenshots and blogs on Shadow Empire, Decisive Campaigns and Advanced Tactics

(in reply to rickier65)
Post #: 11
RE: Purchase Problem - 10/5/2012 6:55:32 PM   
RobertWevodau

 

Posts: 47
Joined: 2/25/2004
From: Bear, DE
Status: offline 		Thanks to everyone. Changing browser did the trick. I tried Chrome instead of IE and it worked. Looking forward to playing. Thanks again.

Robert

(in reply to Vic)
Post #: 12
RE: Purchase Problem - 10/5/2012 8:07:04 PM   
Blond_Knight


Posts: 1031
Joined: 5/15/2004
Status: offline 		Rule of thumb: If it doesnt work, its probably IE. If it still doesnt work, it was probably write specifically for IE.

(in reply to RobertWevodau)
Post #: 13
Page:   [1]
All Forums >> [New Releases from Matrix Games] >> Decisive Campaigns Series >> Decisive Campaigns: Case Blue >> Tech Support >> Purchase Problem Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Forum Software © ASPPlayground.NET Advanced Edition 2.4.5 ANSI

2.047