Download link unavailable on website after purchase

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All Forums >> [New Releases from Matrix Games] >> Close Combat Series >> Close Combat: Panthers in the Fog >> Tech Support >> Download link unavailable on website after purchase

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Download link unavailable on website after purchase - 11/20/2012 1:26:26 PM

inquisiteur

Posts: 27
Joined: 12/22/2006
Status: offline

Hi bought the game including the physical shipment.

Got a link on my email to download the game. However on the website "my products" under the "Downloads" column I see "No Downloads Available".

Is that temporary ? or that's because I order digital + physical ? (in which cas it would be inconvenient to me )

Thanks

Post #: 1

RE: Download link unavailable on website after purchase - 11/20/2012 2:41:06 PM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

Sorry you are having problems. The email you receive will contain your download link and serial. You do not download from the Matrix site direct - you download via the Amazon cloud through our payment provider Plimus.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to inquisiteur)

Post #: 2

RE: Download link unavailable on website after purchase - 11/26/2012 6:59:32 PM

VonManstein

Posts: 60
Joined: 2/18/2009
Status: offline

I also bought the game including the physical shipment. I think that includes free downloads, any time, not only one. The link send me to a page in wich appears "No Downloads Available".

_____________________________

"Si vis pacem, para bellum"

(in reply to IainMcNeil)

Post #: 3

RE: Download link unavailable on website after purchase - 11/26/2012 7:20:14 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

http://www.matrixgames.com/support/faq.asp?id=8

(in reply to VonManstein)

Post #: 4

RE: Download link unavailable on website after purchase - 11/26/2012 8:17:48 PM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

If anyone does not receive the download link please let support know via the Helpdesk as this really shouldn't happen so we need to dig in to why you are not getting download links but we need to check the orders where it occurred as its not happening for most people. If you buy the boxed version you get the download version as well and can download as often as you like.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to VPaulus)

Post #: 5

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All Forums >> [New Releases from Matrix Games] >> Close Combat Series >> Close Combat: Panthers in the Fog >> Tech Support >> Download link unavailable on website after purchase

Page: [1]