RE: Shadows Problem

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All Forums >> [New Releases from Matrix Games] >> Distant Worlds 1 Series >> Tech Support >> RE: Shadows Problem

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RE: Shadows Problem - 5/23/2013 10:22:49 PM

Bingeling

Posts: 5186
Joined: 8/12/2010
Status: offline

On my win 7.

Control Panel - Administrative Toools
EventViewer
On the left, expand Windows Logs, select Appication.

It should be sorted on time, and errors are not "information", and possibly red.

(in reply to Antiscamp)

Post #: 31

RE: Shadows Problem - 5/23/2013 10:28:10 PM

Antiscamp

Posts: 345
Joined: 5/14/2012
Status: offline

Yep, but I see no references to Distant Worlds at all.

_____________________________

(in reply to Bingeling)

Post #: 32

RE: Shadows Problem - 5/23/2013 10:31:18 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

This is really acting like a dependency issue, just can't duplicate it here so far, while we we finally able to duplicate the other one.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Antiscamp)

Post #: 33

RE: Shadows Problem - 5/23/2013 10:31:54 PM

Bingeling

Posts: 5186
Joined: 8/12/2010
Status: offline

You should see two prefs files, and something like DWCrashLog if one exists. If the prefs are there, and no crash log, you are at the correct spot, and no log has been written.

(in reply to Antiscamp)

Post #: 34

RE: Shadows Problem - 5/23/2013 10:43:40 PM

rjord

Posts: 78
Joined: 5/13/2013
Status: offline

I am sure the tech guys here will be able to help you out......... if I was having the same issue I would probably try this

- uninstall Distant worlds.......

- Reinstall Distant Worlds - original...... check it loads new game ok
- Install ROTS...... check it loads new game ok
- Install Legends...... check it loads new game ok
- Install Shadows...... see if it falls over with the message

This would confirm that the issue only happens with Shadows and is not something happening since the last time you installed Legends

(in reply to Antiscamp)

Post #: 35

RE: Shadows Problem - 5/23/2013 10:55:38 PM

Antiscamp

Posts: 345
Joined: 5/14/2012
Status: offline

Yeah, I can't find a DWCrashLog in there. Though, it seems like I'm not the only one with this issue, although it is a rare one. I'll continue with this tomorrow. Thank you all for your help. It's time for me to go crash myself now

_____________________________

(in reply to rjord)

Post #: 36

RE: Shadows Problem - 5/23/2013 11:18:23 PM

elliotg

Posts: 3597
Joined: 9/10/2007
Status: offline

Hi Antiscamp

You may have a similar problem to one of the other players, who seemed to have a missing, or broken installation of Windows Management Instrumentation.

Can you please check whether you have Windows Management Instrumentation service running on your machine?

To check this open Control Panel > Administrative Tools > Services. In the list of services you should look for one named "Windows Management Instrumentation". The status column should say "Started".

If this is present in the list but not started, please click the "Start" link to the left of the services list.

If Shadows still will not start and you receive the same error, then you may have a broken installation of WMI. You can use the tool at this link to fix it: http://windowsxp.mvps.org/repairwmi.htm

If "Windows Management Instrumentation" does not exist in the services list then you will need to enable it in Windows.

Let us know how you get on.

Thanks
Elliot

(in reply to Antiscamp)

Post #: 37

RE: Shadows Problem - 5/24/2013 5:51:31 AM

Antiscamp

Posts: 345
Joined: 5/14/2012
Status: offline

It says Windows Management Instrumentation is started.

I tried the tool at the link you provided with the following results. I ran the script file I got in the download. A black command prompt flickered on-screen; nothing more. I then used the commands in the command prompt as the link states (net stop winmgmt and net start winmgmt). I tried starting the game. I still have the same issue.

Here is the full error message I get

quote:

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Management.ThreadDispatch.Start()
at System.Management.ManagementScope.Initialize()
at System.Management.ManagementObjectSearcher.Initialize()
at System.Management.ManagementObjectSearcher.Get()
at DistantWorlds.Main.QovDaMG4NNoGJnFBIIs(Object )
at DistantWorlds.Main.BuIfb8N6x9()
at DistantWorlds.Main.H3ufw2hEVj(Boolean )
at DistantWorlds.Main.wiRflNObcd()
at DistantWorlds.Main.Ignite(Game game, String currentFileName)
at DistantWorlds.Start.GxptdaRabB(Game )
at DistantWorlds.Start.Npp9mNwZvC()
at DistantWorlds.Start.x1e9LNjNrl(Object , LinkLabelLinkClickedEventArgs )
at System.Windows.Forms.LinkLabel.OnLinkClicked(LinkLabelLinkClickedEventArgs e)
at System.Windows.Forms.LinkLabel.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Label.WndProc(Message& m)
at System.Windows.Forms.LinkLabel.WndProc(Message& msg)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
----------------------------------------
_
Assembly Version: 0.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/mscorlib/v4.0_4.0.0.0__b77a5c561934e089/mscorlib.dll
----------------------------------------
DistantWorlds
Assembly Version: 1.9.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/mscorlib/v4.0_4.0.0.0__b77a5c561934e089/mscorlib.dll
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
DistantWorlds.Controls
Assembly Version: 1.9.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/mscorlib/v4.0_4.0.0.0__b77a5c561934e089/mscorlib.dll
----------------------------------------
DistantWorlds.Types
Assembly Version: 1.9.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/mscorlib/v4.0_4.0.0.0__b77a5c561934e089/mscorlib.dll
----------------------------------------
Microsoft.Xna.Framework
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30901.0 built by: xnabldr
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/Microsoft.Xna.Framework/v4.0_4.0.0.0__842cf8be1de50553/Microsoft.Xna.Framework.dll
----------------------------------------
Microsoft.Xna.Framework.Graphics
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30901.0 built by: xnabldr
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/Microsoft.Xna.Framework.Graphics/v4.0_4.0.0.0__842cf8be1de50553/Microsoft.Xna.Framework.Graphics.dll
----------------------------------------
Microsoft.DirectX.DirectSound
Assembly Version: 1.0.2902.0
Win32 Version: 5.04.00.2904
CodeBase: file:///C:/Windows/assembly/GAC/Microsoft.DirectX.DirectSound/1.0.2902.0__31bf3856ad364e35/Microsoft.DirectX.DirectSound.dll
----------------------------------------
AxInterop.WMPLib
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Matrix%20Games/Distant%20Worlds/AxInterop.WMPLib.DLL
----------------------------------------
Interop.WMPLib
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Matrix%20Games/Distant%20Worlds/Interop.WMPLib.DLL
----------------------------------------
System.Deployment
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Deployment/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Deployment.dll
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
Microsoft.VisualBasic
Assembly Version: 10.0.0.0
Win32 Version: 11.0.50709.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualBasic/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
System.Management
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Management/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Management.dll
----------------------------------------
PresentationCore
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/PresentationCore/v4.0_4.0.0.0__31bf3856ad364e35/PresentationCore.dll
----------------------------------------
WindowsBase
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/WindowsBase/v4.0_4.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
Microsoft.DirectX
Assembly Version: 1.0.2902.0
Win32 Version: 5.04.00.2904
CodeBase: file:///C:/Windows/assembly/GAC/Microsoft.DirectX/1.0.2902.0__31bf3856ad364e35/Microsoft.DirectX.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

_____________________________

(in reply to elliotg)

Post #: 38

RE: Shadows Problem - 5/24/2013 6:14:49 AM

elliotg

Posts: 3597
Joined: 9/10/2007
Status: offline

Hi Antiscamp

This problem you are encountering appears to be a bug in Windows as described here: http://brooke.blogs.sqlsentry.net/2010/02/win32service-memory-leak.html

We will be changing this piece of code in the next update so that it no longer uses this Windows component.

However in the meantime you could try stopping and restarting the Windows Management Instrumentation service in Control Panel > Administrative Tools > Services. This should free up it's excessive memory use and thus hopefully give you better results when you start Distant Worlds.

Thanks
Elliot

quote:

ORIGINAL: Antiscamp

It says Windows Management Instrumentation is started.

I tried the tool at the link you provided with the following results. I ran the script file I got in the download. A black command prompt flickered on-screen; nothing more. I then used the commands in the command prompt as the link states (net stop winmgmt and net start winmgmt). I tried starting the game. I still have the same issue.

Here is the full error message I get

quote:

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Management.ThreadDispatch.Start()
at System.Management.ManagementScope.Initialize()
at System.Management.ManagementObjectSearcher.Initialize()
at System.Management.ManagementObjectSearcher.Get()
at DistantWorlds.Main.QovDaMG4NNoGJnFBIIs(Object )
at DistantWorlds.Main.BuIfb8N6x9()
at DistantWorlds.Main.H3ufw2hEVj(Boolean )
at DistantWorlds.Main.wiRflNObcd()
at DistantWorlds.Main.Ignite(Game game, String currentFileName)
at DistantWorlds.Start.GxptdaRabB(Game )
at DistantWorlds.Start.Npp9mNwZvC()
at DistantWorlds.Start.x1e9LNjNrl(Object , LinkLabelLinkClickedEventArgs )
at System.Windows.Forms.LinkLabel.OnLinkClicked(LinkLabelLinkClickedEventArgs e)
at System.Windows.Forms.LinkLabel.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Label.WndProc(Message& m)
at System.Windows.Forms.LinkLabel.WndProc(Message& msg)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
----------------------------------------
_
Assembly Version: 0.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/mscorlib/v4.0_4.0.0.0__b77a5c561934e089/mscorlib.dll
----------------------------------------
DistantWorlds
Assembly Version: 1.9.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/mscorlib/v4.0_4.0.0.0__b77a5c561934e089/mscorlib.dll
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
DistantWorlds.Controls
Assembly Version: 1.9.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/mscorlib/v4.0_4.0.0.0__b77a5c561934e089/mscorlib.dll
----------------------------------------
DistantWorlds.Types
Assembly Version: 1.9.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/mscorlib/v4.0_4.0.0.0__b77a5c561934e089/mscorlib.dll
----------------------------------------
Microsoft.Xna.Framework
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30901.0 built by: xnabldr
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/Microsoft.Xna.Framework/v4.0_4.0.0.0__842cf8be1de50553/Microsoft.Xna.Framework.dll
----------------------------------------
Microsoft.Xna.Framework.Graphics
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30901.0 built by: xnabldr
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/Microsoft.Xna.Framework.Graphics/v4.0_4.0.0.0__842cf8be1de50553/Microsoft.Xna.Framework.Graphics.dll
----------------------------------------
Microsoft.DirectX.DirectSound
Assembly Version: 1.0.2902.0
Win32 Version: 5.04.00.2904
CodeBase: file:///C:/Windows/assembly/GAC/Microsoft.DirectX.DirectSound/1.0.2902.0__31bf3856ad364e35/Microsoft.DirectX.DirectSound.dll
----------------------------------------
AxInterop.WMPLib
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Matrix%20Games/Distant%20Worlds/AxInterop.WMPLib.DLL
----------------------------------------
Interop.WMPLib
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Matrix%20Games/Distant%20Worlds/Interop.WMPLib.DLL
----------------------------------------
System.Deployment
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Deployment/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Deployment.dll
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
Microsoft.VisualBasic
Assembly Version: 10.0.0.0
Win32 Version: 11.0.50709.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualBasic/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
System.Management
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Management/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Management.dll
----------------------------------------
PresentationCore
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/PresentationCore/v4.0_4.0.0.0__31bf3856ad364e35/PresentationCore.dll
----------------------------------------
WindowsBase
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/WindowsBase/v4.0_4.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
Microsoft.DirectX
Assembly Version: 1.0.2902.0
Win32 Version: 5.04.00.2904
CodeBase: file:///C:/Windows/assembly/GAC/Microsoft.DirectX/1.0.2902.0__31bf3856ad364e35/Microsoft.DirectX.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

(in reply to Antiscamp)

Post #: 39

RE: Shadows Problem - 5/24/2013 6:22:46 AM

Antiscamp

Posts: 345
Joined: 5/14/2012
Status: offline

OK. Then I will be waiting for the next update. Stopping the Windows Management Instrumentation doesn't yield any different results though. Thanks for your help anyway.

_____________________________

(in reply to elliotg)

Post #: 40

RE: Shadows Problem - 5/24/2013 8:01:51 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Please try the new hotfix here and let us know ASAP if it resolves the issue for you.

http://www.matrixgames.com/forums/tm.asp?m=3331949

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Antiscamp)

Post #: 41

RE: Shadows Problem - 5/24/2013 9:09:43 PM

Antiscamp

Posts: 345
Joined: 5/14/2012
Status: offline

It fixes my issue. I'm in-game right now. I've started both the tutorial and generated an entirely new galaxy with 700 stars without any sort of problems.

Thank you to the Distant Worlds development team for your quick and dedicated responses and for the hotfix. Thank you also to all community members who have helped out!

_____________________________

(in reply to Erik Rutins)

Post #: 42

RE: Shadows Problem - 5/24/2013 9:16:47 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Outstanding, enjoy.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Antiscamp)

Post #: 43

RE: Shadows Problem - 5/24/2013 9:39:09 PM

AlPhi

Posts: 28
Joined: 6/16/2011
From: Stonehenge UK
Status: offline

Erik, please be aware that having the Hotfix 1.9.0.1 update installed makes the Updater on the splash screen try to download the original 1.9.0.0 exe version as an update - which fails naturally. Not an issue but it may confuse some people.

(in reply to Erik Rutins)

Post #: 44