DW Legends download lost....

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DW Legends download lost.... - 7/27/2013 4:21:41 PM

Kizardvexius

Posts: 12
Joined: 3/17/2004
Status: offline

A long time ago I bought DW Legends, thinking it was a standalone(yeah, I know...I know....).
Now one year later my financial situation enabled me to buy the whole thing : DW and the 2 other extensions. Except I cannot find my legends download :(

Is there a way to get a new download link for Legend ?

my web account is the same username as my forum name, all my products are registered.

Thanks

Post #: 1

RE: DW Legends download lost.... - 7/27/2013 5:09:51 PM

Starke

Posts: 147
Joined: 6/7/2013
Status: offline

Try sending a PM directly to Erik Rutins explaining the situation, he may be able to help.

Also I assume you've already done this, but search your email inbox(es) for 'Distant Worlds,' and your hard drive too - can't hurt.

(in reply to Kizardvexius)

Post #: 2

RE: DW Legends download lost.... - 7/27/2013 8:30:46 PM

Plant

Posts: 418
Joined: 4/23/2013
Status: offline

Post it in tech support.

(in reply to Starke)

Post #: 3

RE: DW Legends download lost.... - 7/27/2013 8:40:00 PM

Canute0

Posts: 616
Joined: 4/30/2010
From: Germany
Status: offline

Support Center - How do I download my game again?

(in reply to Plant)

Post #: 4

RE: DW Legends download lost.... - 7/27/2013 8:56:03 PM

Darkspire

Posts: 1986
Joined: 6/12/2003
From: My Own Private Hell
Status: offline

quote:

ORIGINAL: Canute

Support Center - How do I download my game again?

That really needs updating, if you were registered and logged in when you made your purchase the download links are always available, click Support at the top and then look to the right of the screen, under your username click on 'My Orders' the download links for any purchased game are there. You can still get the links for downloads through email though if you were not registered or logged in, just takes longer and I think you will need your original order details.

Darkspire

_____________________________

Darkspires's File Repository

(in reply to Canute0)

Post #: 5

RE: DW Legends download lost.... - 7/29/2013 12:13:40 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Kizardvexius,

quote:

ORIGINAL: Kizardvexius
A long time ago I bought DW Legends, thinking it was a standalone(yeah, I know...I know....).
Now one year later my financial situation enabled me to buy the whole thing : DW and the 2 other extensions. Except I cannot find my legends download :(
Is there a way to get a new download link for Legend ?
my web account is the same username as my forum name, all my products are registered.

If you haven't already looked, if you purchased while you were logged into the site, you can automatically re-download through our Members Club in the My Orders section.

If you need help, please contact our Help Desk through the Support link and they will also be happy to send you a new download link anytime you need one.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC