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No receipt via email when purchased

 
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No receipt via email when purchased - 11/8/2013 7:15:58 PM   
hweston

 

Posts: 28
Joined: 11/24/2009
Status: offline 		Did not receive a receipt by email on purchase to confirm, what is going on.
Post #: 1
RE: No receipt via email when purchased - 11/8/2013 7:19:04 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		A receipt is always sent. Is there a chance you mistyped your e-mail address or that it is caught in your junk mail/spam filter folder? Please contact our Help Desk using the link in my signature. They can send you a new e-mail and make sure that the e-mail address in your order is correct.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to hweston)
Post #: 2
RE: No receipt via email when purchased - 11/8/2013 7:25:02 PM   
hweston

 

Posts: 28
Joined: 11/24/2009
Status: offline 		Will not let me write description in help desk file.

(in reply to Erik Rutins)
Post #: 3
RE: No receipt via email when purchased - 11/8/2013 7:27:43 PM   
hweston

 

Posts: 28
Joined: 11/24/2009
Status: offline 		Its states in your files that I purchase it, and the Serial Number, but I received not confirmation of the purchase via email.

(in reply to hweston)
Post #: 4
RE: No receipt via email when purchased - 11/8/2013 7:36:20 PM   
hweston

 

Posts: 28
Joined: 11/24/2009
Status: offline 		Should I just cancel it on my credit card, and re purchase it later, if you guys are having problems.

(in reply to hweston)
Post #: 5
RE: No receipt via email when purchased - 11/8/2013 8:19:12 PM   
hweston

 

Posts: 28
Joined: 11/24/2009
Status: offline 		Contacted Primus and received my receipt via email

(in reply to hweston)
Post #: 6
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