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RE: Shipping when? - 11/14/2013 8:44:53 PM   
Lascar


Posts: 489
Joined: 10/7/2000
Status: offline
quote:

ORIGINAL: shaddock

Did anyone else notice Erik said several hundred orders? This is indeed good news since that means a lot of demand. Which also means Steve gets paid and will get the hardware to help make the task of AI a bit easier.

quote:

hundred


May that increase to several thousands. I intend to add to that increase very soon with my purchase. I have been following the development of MWIF since it began. I have been very impressed by the efforts of Steve and his stamina for following through with the herculean effort to bring it to completion. In addition he has done with no other developer has done with his detailed monthly progress reports to communicate that progress to his potential customers.

Most of the reports by those who already have the game in had confirm that this will indeed be a purchase worth the price.


(in reply to shaddock)
Post #: 61
RE: Shipping when? - 11/14/2013 8:52:53 PM   
pz501


Posts: 180
Joined: 10/1/2003
From: Southern Pennsylvania
Status: offline 		Same problem here in PA....no shipping notification, and no way of knowing whether USPS or FEDEX is the carrier. I have submitted a help ticket, and hopefully I'll get some info that way.

I've also been a supporter of Matrix since it was founded, but in this case, I'm wondering if I've made the right decision in ordering WiF at all? I suppose the old adage "let the buyer beware" comes into play here. Either way, I'll have to think twice or three times about doing anything like this again, if this is the future for Matrix and Slitherine publishing "monster" games.

Don't take this the wrong way anyone, I'm NOT ranting, and Erik's explanations have been timely and mostly helpful.

(in reply to Centuur)
Post #: 62
RE: Shipping when? - 11/14/2013 9:19:46 PM   
shaddock

 

Posts: 192
Joined: 9/18/2013
Status: offline 		Look at it this way. Remember when, as a child, trying to find all the places your parents hid the Christmas gifts? And remember the frustration of not finding them, only to see them under the tree? Sometime before Christmas you'll get a present in the mail. And the best part is you can open it right away!

_____________________________

save the carrots; eat a vegan!

(in reply to pz501)
Post #: 63
RE: Shipping when? - 11/14/2013 9:21:34 PM   
FroBodine


Posts: 872
Joined: 5/5/2007
From: Brentwood, California (not the OJ one)
Status: offline 		Not a bad analogy. But, we never had to pay for those Christmas gifts. When I pay for something, I get a bit impatient.

(in reply to shaddock)
Post #: 64
RE: Shipping when? - 11/14/2013 10:13:39 PM   
Rosseau

 

Posts: 2757
Joined: 9/13/2009
Status: offline 		I'm glad the international orders went out first, as they paid the most for the game.

(in reply to FroBodine)
Post #: 65
RE: Shipping when? - 11/14/2013 10:34:36 PM   
jomni


Posts: 2827
Joined: 11/19/2007
Status: offline 		Erik, I really need the tracking info on my order. It is because I'm sending mine to the office and the receptionist is the one to receive.

[Ticket submitted]


< Message edited by jomni -- 11/14/2013 11:39:40 PM >

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(in reply to Rosseau)
Post #: 66
RE: Shipping when? - 11/14/2013 10:35:08 PM   
captskillet


Posts: 2493
Joined: 3/1/2003
From: Louisiana & the 2007 Nat Champ LSU Fightin' Tigers
Status: offline 		Basically I would like to know if the Books I had to order have shipped and some kind of a notice if they have as of 1700 hrs CST no ship notice.

_____________________________

"Git thar fust with the most men" - Gen. Nathan Bedford Forrest


(in reply to Rosseau)
Post #: 67
RE: Shipping when? - 11/14/2013 10:59:47 PM   
berthier


Posts: 30
Joined: 7/24/2007
From: Melbourne, Australia
Status: offline 		After waiting for 10+ years for the PC game to come out the impatience being exhibited waiting for a shipping notice on the books is hysterical. You've got the game, you've got the manuals on pdf, you'll get the hard copy when it comes, what's the big deal? It's not as if your dealing with a shonky organization who'll take your money and run!

< Message edited by berthier -- 11/15/2013 12:01:24 AM >

(in reply to captskillet)
Post #: 68
RE: Shipping when? - 11/14/2013 11:03:45 PM   
Greyshaft


Posts: 2252
Joined: 10/27/2003
From: Sydney, Australia
Status: offline
quote:

ORIGINAL: Erik Rutins

Hi Dr. Foo,

Got an answer for you from the warehouse:

"There are some instances that we are seeing in which FedEx will not deliver Ground service. For instance PO Boxes or Hawaii. Our system had automatically switched those to Priority Mail. So far I think out of the first several hundred orders, there were 5 that were PO boxes."

So it is indeed on the way, the full package, but via Priority Mail to keep the shipping price within what you paid and allow for delivery to your location.

Regards,

- Erik




Uh oh... I specified a PO Box in Sydney Australia. What happens now?

_____________________________

/Greyshaft

(in reply to Erik Rutins)
Post #: 69
RE: Shipping when? - 11/14/2013 11:07:32 PM   
Shannon V. OKeets

 

Posts: 22095
Joined: 5/19/2005
From: Honolulu, Hawaii
Status: offline
quote:

ORIGINAL: Greyshaft


quote:

ORIGINAL: Erik Rutins

Hi Dr. Foo,

Got an answer for you from the warehouse:

"There are some instances that we are seeing in which FedEx will not deliver Ground service. For instance PO Boxes or Hawaii. Our system had automatically switched those to Priority Mail. So far I think out of the first several hundred orders, there were 5 that were PO boxes."

So it is indeed on the way, the full package, but via Priority Mail to keep the shipping price within what you paid and allow for delivery to your location.

Regards,

- Erik




Uh oh... I specified a PO Box in Sydney Australia. What happens now?

I doubt that the delivery to Sydney from the US will ground service.

_____________________________

Steve

Perfection is an elusive goal.

(in reply to Greyshaft)
Post #: 70
RE: Shipping when? - 11/14/2013 11:45:59 PM   
FroBodine


Posts: 872
Joined: 5/5/2007
From: Brentwood, California (not the OJ one)
Status: offline
quote:

ORIGINAL: berthier

After waiting for 10+ years for the PC game to come out the impatience being exhibited waiting for a shipping notice on the books is hysterical. You've got the game, you've got the manuals on pdf, you'll get the hard copy when it comes, what's the big deal? It's not as if your dealing with a shonky organization who'll take your money and run!


Well, luckily I did not have to wait 10 years. I had no idea this game was in development until I saw the released notice on the Matrix home page. The only reason I'm impatient is that they have a 2 day shipping policy. Sure, I guess stuff happened. Stuff happens. But, my support ticket response said my product shipped on 11/13, and I still have no e-mail notification or anything.

I think waiting almost a week is long enough for some kind of status change in my order, with an update to me, the consumer.

< Message edited by jglazier -- 11/15/2013 12:47:26 AM >

(in reply to berthier)
Post #: 71
RE: Shipping when? - 11/15/2013 3:49:58 AM   
Greyshaft


Posts: 2252
Joined: 10/27/2003
From: Sydney, Australia
Status: offline
quote:

ORIGINAL: Shannon V. OKeets
quote:

ORIGINAL: Greyshaft
quote:

ORIGINAL: Erik Rutins

Hi Dr. Foo,

Got an answer for you from the warehouse:

"There are some instances that we are seeing in which FedEx will not deliver Ground service. For instance PO Boxes or Hawaii. Our system had automatically switched those to Priority Mail. So far I think out of the first several hundred orders, there were 5 that were PO boxes."

So it is indeed on the way, the full package, but via Priority Mail to keep the shipping price within what you paid and allow for delivery to your location.

Regards,

- Erik




Uh oh... I specified a PO Box in Sydney Australia. What happens now?

I doubt that the delivery to Sydney from the US will ground service.


Never underestimate the ability of a system to invoke a rule without regard to common sense.

_____________________________

/Greyshaft

(in reply to Shannon V. OKeets)
Post #: 72
RE: Shipping when? - 11/15/2013 7:33:28 AM   
Joseignacio


Posts: 2449
Joined: 5/8/2009
From: Madrid, Spain
Status: offline
quote:

ORIGINAL: jglazier

Hi Erik - I submitted a support ticket very early this morning before reading about any of this. A slitherine representative responded within 20 minutes, and said my order shipped on 11/13/2013.

I then updated the ticket and asked for the notification and tracking #. I have not had a response back yet.

If my order did indeed ship on the 13th like they told me, shouldn't I have my e-mail notification or something by now?

-=Jeff



I received my email notification one hour ago, well after they called me yesterday, like 20 hours before, to deliver.

This is my "travel history", after I got the email and could track the shipment:

quote:

-

11/15/2013 - Friday
8:24 am
In transit

MADRID ES

Package available for clearance
6:12 am
At destination sort facility

MADRID ES
4:43 am
Departed FedEx location

ROISSY CHARLES DE GAULLE CEDEX FR
4:32 am
In transit

ROISSY CHARLES DE GAULLE CEDEX FR
-

11/14/2013 - Thursday
10:31 pm
Departed FedEx location

ROISSY CHARLES DE GAULLE CEDEX FR
9:22 pm
In transit

ROISSY CHARLES DE GAULLE CEDEX FR
8:39 pm
Arrived at FedEx location

ROISSY CHARLES DE GAULLE CEDEX FR
5:52 am
In transit

MEMPHIS, TN
5:29 am
Departed FedEx location

MEMPHIS, TN
2:00 am
In transit

MEMPHIS, TN
1:21 am
Arrived at FedEx location

MEMPHIS, TN
-

11/13/2013 - Wednesday
5:37 pm
Left FedEx origin facility

PORTLAND, OR
4:35 pm
Picked up

PORTLAND, OR
12:56 pm
Shipment information sent to FedEx


So:

- My shipment started on 11/13
- If air delivery is involved, distance is not a substantial factor in times of delivery.

I guess yours may ne about to arrive too, and maybe you'll receive an email afterwards, like me.

(in reply to FroBodine)
Post #: 73
RE: Shipping when? - 11/15/2013 8:44:43 AM   
wongalfred


Posts: 8
Joined: 9/12/2013
From: Hong Kong
Status: offline 		Well, I just received my shipping email with tracking number, according to Fedex tracking system the package should delivery to me on next Monday. It weight near 6kgs

(in reply to Joseignacio)
Post #: 74
RE: Shipping when? - 11/15/2013 9:02:19 AM   
Skeleton


Posts: 560
Joined: 3/14/2006
Status: offline 		Still no notification and I purchased on the first day. In Texas; is there still a back log of deliveries for the United States?

(in reply to wongalfred)
Post #: 75
RE: Shipping when? - 11/15/2013 9:24:00 AM   
captskillet


Posts: 2493
Joined: 3/1/2003
From: Louisiana & the 2007 Nat Champ LSU Fightin' Tigers
Status: offline 		you know bertheir after further review you are correct...I extend an apology for coming off a little impatient!

_____________________________

"Git thar fust with the most men" - Gen. Nathan Bedford Forrest


(in reply to berthier)
Post #: 76
RE: Shipping when? - 11/15/2013 10:02:23 AM   
Gresbeck

 

Posts: 106
Joined: 7/13/2004
From: Ferrara - Florence
Status: offline
quote:

Good News! The DVD(s) you ordered from Matrix Games containing:
World in Flames-Physical with Free Download
were shipped to you on November 14, 2013 11:00:02 PM to the following address


Ordered from (and shipped to) Italy.
Not sure is a good idea to name the product as DVD (books pay a lower VAT). Hoping for the "good heart" of the custom authorities.

(in reply to captskillet)
Post #: 77
RE: Shipping when? - 11/15/2013 10:12:38 AM   
boshar

 

Posts: 34
Joined: 4/1/2003
From: the Netherlands
Status: offline 		Don't worry. The 'real' package description mentions books and a backup disk with at total value of $40,-. My package was inspected by customs but there where no extra costs and I didn't see a VAT charge (maybe because of the $40 total value?).

(in reply to Gresbeck)
Post #: 78
RE: Shipping when? - 11/15/2013 10:13:15 AM   
lecrop


Posts: 412
Joined: 4/14/2009
Status: offline 		Notification received

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Post #: 79
RE: Shipping when? - 11/15/2013 10:54:24 AM   
berthier


Posts: 30
Joined: 7/24/2007
From: Melbourne, Australia
Status: offline 		Capskillet

no apology needed for your impatience, I was just trying to get people to see the funny side of a 10 year wait contrasted to a couple of days wait...it is pretty ironic!

(in reply to captskillet)
Post #: 80
RE: Shipping when? - 11/15/2013 10:55:49 AM   
Joseignacio


Posts: 2449
Joined: 5/8/2009
From: Madrid, Spain
Status: offline 		It is.

(in reply to berthier)
Post #: 81
RE: Shipping when? - 11/15/2013 11:09:52 AM   
shaddock

 

Posts: 192
Joined: 9/18/2013
Status: offline 		Woke up this morning with my delivery notice. It should be here, in New York, before the 23rd.

_____________________________

save the carrots; eat a vegan!

(in reply to Joseignacio)
Post #: 82
RE: Shipping when? - 11/15/2013 12:52:54 PM   
captskillet


Posts: 2493
Joined: 3/1/2003
From: Louisiana & the 2007 Nat Champ LSU Fightin' Tigers
Status: offline 		same hear should arrive by 23rd to Louisiana.

_____________________________

"Git thar fust with the most men" - Gen. Nathan Bedford Forrest


(in reply to shaddock)
Post #: 83
RE: Shipping when? - 11/15/2013 1:17:58 PM   
Numdydar

 

Posts: 3211
Joined: 2/13/2004
Status: offline 		Mine said the same thing but I checked the tracking number and I will get them TODAY Yeaaaaaa!!!!

Of course being on the west coast does help

(in reply to captskillet)
Post #: 84
RE: Shipping when? - 11/15/2013 1:40:50 PM   
Klydon


Posts: 2251
Joined: 11/28/2010
Status: offline 		I also got a shipping notice this AM. Supposed to be here middle of next week. (In US).

(in reply to Numdydar)
Post #: 85
RE: Shipping when? - 11/15/2013 2:07:30 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Make sure you do check your tracking numbers. The e-mail estimate is often a conservative one and the shipping companies often deliver before that date.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Klydon)
Post #: 86
RE: Shipping when? - 11/15/2013 2:52:00 PM   
Meroka37

 

Posts: 770
Joined: 7/31/2009
Status: offline 		No notification here yet

_____________________________

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(in reply to Erik Rutins)
Post #: 87
RE: Shipping when? - 11/15/2013 3:31:20 PM   
pz501


Posts: 180
Joined: 10/1/2003
From: Southern Pennsylvania
Status: offline 		Same thing here, no email yet. Checked on status of my Helpdesk Ticket, and there was a polite response from a Slitherine Rep. saying that my package was ready for shipment, and that I should check my email for notification (this was yesterday).

There has been comment made concerning the impatience of some people....I'll plead guilty to that. I suppose an explanation is called for, since I didn't want to appear like some sort of whiner or ingrate.

I can't say that I've been waiting 10 years for this game to come out like so many others...I did own the first paper version in 1985-86 (really can't remember the exact dates) and played it a bit, but always thought that it needed a computer assist, which it now has. That, along with professionally printed and bound manuals, and the possibility of actually getting to play this again made it a worthwhile purchase for me.

My only concern is making time available to receive the package, and knowing where it is by having the tracking number. This way I can plan accordingly. That is the only reason I'm sounding impatient. I DO appreciate Matrix's efforts to work through a glitch in the system...it's just the lack of information that annoys me, but I guess sooner or later that email will come in.

I'll step off of the soap box, shut up, and not post on this issue again.

(in reply to Erik Rutins)
Post #: 88
RE: Shipping when? - 11/15/2013 4:51:47 PM   
Rekm41


Posts: 561
Joined: 8/8/2004
From: Canada EH!
Status: offline 		Git email last night with track details shipped yesterday said I was receiving it today and voila FedEx showed up at my office with a box for me. And not duty or taxes added on. Good job Matrix. Thanks

_____________________________

Keep Moving and Keep your Head DOWN!!

(in reply to pz501)
Post #: 89
RE: Shipping when? - 11/15/2013 4:59:52 PM   
Skeleton


Posts: 560
Joined: 3/14/2006
Status: offline 		Damn, now I am just jealous!?! Still no notification and yes, I am OCD, so I continue to check my inbox every 30 minutes!!!

(in reply to Rekm41)
Post #: 90
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