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- 3/29/2001 2:20:00 PM   
Fabs

 

Posts: 444
Joined: 6/5/2000
From: London, U.K.
Status: offline 		I am concerned about the commercial implications of the high cost of shipping to Europe. Most SPWAW enthusiasts can't be extravagant with their money, and matrix needs to sell as many of these goodies as it can. Surely, there must be someone among us in each European country with enough supporters who would be willing to act as "Consolidator" and be a central receiving point for orders to that country, so that the Transatlantic shipping can be done in bulk. It would then mean paying local postage costs to get the individual packages to the final destinations. This way, you bypass the big distributors who would probably not be interested in small turnover specialist prtoducts like this one. European customers would have to wait longer for delivery, but if that means bringing the cost down significantly they may be happy to do so. I can order it for shipping to my brother in Denver, who can then let me have it through our company mail for free, as long as the procedures set up for shipping/payment make provision for a shipping address that is different from the Credit card billing address, and as long as I can get beyond that damned error message after I enter my full shipping details and before the credit card details are presumably taken. :mad:

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Fabs

(in reply to David Heath)
Post #: 61
- 3/29/2001 2:35:00 PM   
Krec


Posts: 548
Joined: 3/9/2001
From: SF Bay Area
Status: offline 		YAHOOOOOOOOOOOO!! JUST ORDERED AND CANT WAIT...............ITS JUST LIKE XMAS...MY WIFE SAYS IM LIKE A KID...(39)...I TELL HER I'M A BIG KID. THANKS MATRIX :) :D :p :cool: ;)

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"No bastard ever won a war by dying for his country. He won it by making the other poor dumb bastard die for his country." Patton


(in reply to David Heath)
Post #: 62
- 3/29/2001 3:31:00 PM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline
quote:

Originally posted by Fabs: I am concerned about the commercial implications of the high cost of shipping to Europe. Most SPWAW enthusiasts can't be extravagant with their money, and matrix needs to sell as many of these goodies as it can. Surely, there must be someone among us in each European country with enough supporters who would be willing to act as "Consolidator" and be a central receiving point for orders to that country, so that the Transatlantic shipping can be done in bulk. It would then mean paying local postage costs to get the individual packages to the final destinations. This way, you bypass the big distributors who would probably not be interested in small turnover specialist prtoducts like this one. European customers would have to wait longer for delivery, but if that means bringing the cost down significantly they may be happy to do so. I can order it for shipping to my brother in Denver, who can then let me have it through our company mail for free, as long as the procedures set up for shipping/payment make provision for a shipping address that is different from the Credit card billing address, and as long as I can get beyond that damned error message after I enter my full shipping details and before the credit card details are presumably taken. :mad:
Fabs they will NEVER let you ship to an address that is not the billing information Sorry that the only way they will do it.

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(in reply to David Heath)
Post #: 63
- 3/29/2001 5:35:00 PM   
marklaker

 

Posts: 38
Joined: 9/26/2000
From: Puerto Rico
Status: offline 		Matrix: I've tried countless times, during all hours of the day/night and haven't been able to process my order. The system keeps telling me "All Services Failed to Rate" -Incorrect or incomplete shipping information. I've completed all the blocks and my address is valid, so I'm stumped. Any ideas? Mark.

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(in reply to David Heath)
Post #: 64
- 3/29/2001 5:49:00 PM   
3rd Recon

 

Posts: 44
Joined: 5/8/2000
From: ypsilanti, MI, USA
Status: offline 		Marklaker, you might want to try just sending a money order or check. i had the same credit card problem over and over and finally hit snail mail option. Just print the email invoice and send it in. May take a few days to Puerto Rico but its better than nothing. Besides if its not ready to ship for a week or two, your check will be there already and when it is ready(the game), you'll get it just as fast. Unless of course Matrix waits to cash the check when the game is ready in which case you'll have to wait a few days like me.(matrix feel free to cash mine when you get it next sat. or monday :D ). May not be the besy solution, but hope it helps. :) 3rd Recon

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(in reply to David Heath)
Post #: 65
- 3/29/2001 7:11:00 PM   
Kilroy

 

Posts: 23
Joined: 11/2/2000
From: Pittsburgh, PA USA
Status: offline 		Ordered mine yesterday morning. The ordering process was flawless and very well constructed. I am continously impressed by the support and interaction we receive on this forum. Thanks Matrix!! Greg Kilroy

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(in reply to David Heath)
Post #: 66
- 3/29/2001 7:36:00 PM   
Secapra

 

Posts: 26
Joined: 5/23/2000
From: Belfast,U.K.
Status: offline 		Still can't get my order in.Could someone at Matrix let us know when this is fixed via this forum?Understand teething problems,just anxious to get going.Thanks.

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Secapra

(in reply to David Heath)
Post #: 67
- 3/29/2001 7:50:00 PM   
Cirrus


Posts: 132
Joined: 11/17/2000
From: Oulu, Finland
Status: offline 		If the MEGA Campaign part of the package is only 50 megs. I can't see any reason why you couldn't make that as a separate pay per download product. Of course if it's somehow linked with sp waw 5.0 so that it can't be separated easily there is problem, but seems that that isn't the case. So far people have managed get that over 300+meg game package to themselves from various download sites. I bet that case with 5.0 will be same. We can get our hands to the free sp waw 5.0 and if you make the mega campaign part available as pay per download product everything will be perfect. -- Cirrus

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Cirrus
"You can cheat all people for some time and some people for all time, but not all people for all time.....and never your mom"

(in reply to David Heath)
Post #: 68
- 3/29/2001 8:13:00 PM   
troopie

 

Posts: 996
Joined: 4/8/2000
From: Directly above the centre of the Earth.
Status: offline 		Put in my order. Now I'll be pacing around headquarters waiting for my orders. You promise it's North Africa? Last time it was Russia. I near froze my a*se off. troopie

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Pamwe Chete

(in reply to David Heath)
Post #: 69
- 3/29/2001 8:46:00 PM   
JNL

 

Posts: 43
Joined: 10/3/2000
From: Massenheim, Germany
Status: offline 		I'm with DOD currently stationed in Europe. I have an APO address - but have been unable to place an order. The shipping info page doesn't recognize my APO AE as a valid address. Did I miss something? Or at present will this screen not support shipments to APO Addresses? Anyone else with an APO get this to work?

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JNL

(in reply to David Heath)
Post #: 70
- 3/29/2001 9:26:00 PM   
Fabs

 

Posts: 444
Joined: 6/5/2000
From: London, U.K.
Status: offline 		Quote: "Fabs they will NEVER let you ship to an address that is not the billing information Sorry that the only way they will do it." Not so. I have used services like Amazon, CDNow.com or online wine merchants who will accept orders from people on their credit cards but ship to a different address, when they want to make sdomeone a gift of a book, a CD or a case of wine. These sites will allow multiple addresses on a single account. The account holder's billing address is taken as the billing address at the time of opening the account. Any other address subsequently added on the account can be specified speparately on any order as the shipping address.

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Fabs

(in reply to David Heath)
Post #: 71
- 3/29/2001 9:32:00 PM   
Paul Vebber


Posts: 11430
Joined: 3/29/2000
From: Portsmouth RI
Status: offline 		There is link between the Mega Campaign and v5 - you have to have v5 to play the Mega Campaign so you need at a minimum some 100MB or new material to play the Mega Campaign. Our experience to this point has shown the internet not to be reliable enough a method of transmission of that much data for commercial purposes. We want to offer reliable, trouble-free service so we can make your buying experience "delightful" and not have to emloy a bevy of Customer Service Reps to handle problems. If we all have to be customer Service reps, we aren't desinging games. IF we aren't doing that we die. We are working toward a good compromise the lets you buy from us with confidence and allows us the freedom to make the games you want to buy with the minimum of overhead. IT will take some time to reach a "steady state" there. We appreciate your support and forbearance as we strive to that end.

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http://www.matrixgames.com/images/sig-logo-02.gif

(in reply to David Heath)
Post #: 72
- 3/29/2001 9:38:00 PM   
Paul Vebber


Posts: 11430
Joined: 3/29/2000
From: Portsmouth RI
Status: offline 		We will look into this, but understand that we are not Amazon and not even comparable to a Wine Merchant in sales. We are very limited in the services we can support with the MICROSCOPIC market we cater too. With a bootstrap organization like we are trying to establish (without deep pockets) there are limits to what we can do and how fast we can do it. It hopefully will come, but its extremely complicated and extremely expensive to deploy a small market, international business overnight. Keep offering suggestions thogh, we have explored most options pretty exhaustively, but there may well be something out their somepne suggests we slap our heads and go "Duuuhhhoooo" when we hear it ;)

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(in reply to David Heath)
Post #: 73
- 3/29/2001 9:53:00 PM   
Trolz

 

Posts: 29
Joined: 1/7/2001
From: Dallas Texas,usa
Status: offline 		i got an error msg also! ERROR:Couldn't Contact Rating Server! help!!!!!!!!!

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Here's to ya! Career League

(in reply to David Heath)
Post #: 74
- 3/29/2001 11:43:00 PM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline
quote:

Originally posted by JNL: I'm with DOD currently stationed in Europe. I have an APO address - but have been unable to place an order. The shipping info page doesn't recognize my APO AE as a valid address. Did I miss something? Or at present will this screen not support shipments to APO Addresses? Anyone else with an APO get this to work?
JNL Please send me your information and I will mail it to you directly myself. My e-mail is davidh@matrixgames.com

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(in reply to David Heath)
Post #: 75
- 3/29/2001 11:47:00 PM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline
quote:

Originally posted by Grouch: I had the same problem on two attempts from two different machines. :confused:
Yes we know about this bug. I been told it was corrected. Please try it again. Please let me know how it goes. Thank you.

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(in reply to David Heath)
Post #: 76
- 3/30/2001 3:54:00 AM   
Keebler

 

Posts: 92
Joined: 8/23/2000
From: Calgary, Alberta, Canada
Status: offline 		You guys at Matrix deserve a medal for all the selfless work you have done to get Steel Panthers to where it is now. I’m glad to see you will finally begin to see some just compensation for the hard work you have been doing. But you really have to find a better shipping method for your product. SPWAW + the first Mega Campaign is 19.99 US (31.45 CAN) + shipping 33.00 US (51.50 CAN) that’s 83.00 CAN!!! I really want to send you the money with or without the “Mega Campaign” but I’ll be dammed if I give the US postal service 51.50 CAN. I’m not sure why you would not ship regular US Mail. My wife is an ebay seller that has sent or received about 300 parcels in the last twelve months. In that time only two parcels have gone missing. That’s 0.66 per 100! Yes it can take several weeks but we’re not talking transplant organs here! Charge an extra handling fee of 5.00US for foreign orders, as an insurance against lost or damaged shipments. I’d guess you would be hard pressed to have one package lost for every ten shipped. That leaves you with 50 US to deal with and reship lost orders. I’d rather pay 40.00 US to Matrix games and 10$ for shipping than the option you have now. I hate to say or even think it but the option you have now is almost going to force foreign players to pirate a copy. As it stands now I’ll just mail you a check for the game… opps the Mega Campaign, and wait for the 50 meg file to find its way onto the net. You have no idea how much I want you guys to succeed. I imagine you must have already thought of this, but you could use some form of online registration. Distribute the Mega-Campaign file on gamming mag cd’s the net limewire ect, but require some form of keyed online registration, where a small unlock file is emailed to the registered user. Lets face it no mater how you distribute this there will be some that will pirate it. I for one what to make sure you get what you have coming, but I’m not about to support the US postal service to do it!

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If you can't be HAPPY you shouldn't be anything at all!

(in reply to David Heath)
Post #: 77
- 3/30/2001 5:26:00 AM   
Paul Vebber


Posts: 11430
Joined: 3/29/2000
From: Portsmouth RI
Status: offline 		When I checked the system last night it quoted me a rate of 7.70US$ for shipping to Canada? We will continue to look at our options to get the game to our substantial international audience.

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http://www.matrixgames.com/images/sig-logo-02.gif

(in reply to David Heath)
Post #: 78
- 3/30/2001 8:04:00 AM   
Anthony_MatrixForum

 

Posts: 124
Joined: 5/23/2000
From: Melbourne, Vic, Australia
Status: offline 		Ouuchh !! 20 + 48 = 68 USD = 140 Aus At these prices the meagacampaigns are out of my league (sorry, but new games cost about 90-100 Aus = 45 USD) I have had stuff sent from US on a regular basis, mailing cost < 10 USD for RolePlaying stuff (A4 books, upto a kilogram) I have also had stuff through chips and bits, again 5-10 USD postage. Never had a single problem. But I really would prefer a online solution, esp cause I am going to download V5.0 ASAP. Anthony

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(in reply to David Heath)
Post #: 79
- 3/30/2001 9:04:00 AM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline 		Hi Anthony and Keebler Please e-mail me your address I like to see the rates you are getting.

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(in reply to David Heath)
Post #: 80
- 3/30/2001 3:09:00 PM   
Keebler

 

Posts: 92
Joined: 8/23/2000
From: Calgary, Alberta, Canada
Status: offline 		The rates I am quoting are from the US postal service website link on your site. I have yet to be able to get a quote from your online ordering system as I keep getting the following error after I fill out my shipping info. -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- ERROR: Couldn't contact rating server! Please contact website administrator. GoShip method has not been fully setup. Error message: Couldn't contact rating server! -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- The USPS website rate calculator is a bit confusing so it is very likely I am just reading the incorrect rate information. It might mitigate some confusion if you quoted a few postal rates to give us all an idea of how much we are looking at. List a few common destination rates like Canada Australia, Germany, Korea, and South Africa. I’ll wait and try the online ordering in a few days. I’m sure you will have this problem licked soon.

_____________________________

If you can't be HAPPY you shouldn't be anything at all!

(in reply to David Heath)
Post #: 81
- 3/30/2001 5:29:00 PM   
marklaker

 

Posts: 38
Joined: 9/26/2000
From: Puerto Rico
Status: offline 		Matrix: Can you please provide me with a mailing address so I can send a check or credit card order for the Mega Campaign. I can't even get through the first step of the ordering process, because it doesn't seem to want to recognize my address. I'm a US serviceman living in Puerto Rico with a 00735 zip code. I'd like to have it delivered UPS. If you can provide me an address and tally up the total, I'd be extremely grateful. My email address is marklaker@yahoo.com, if you'd prefer to send it this way. Thanks much!

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(in reply to David Heath)
Post #: 82
- 3/30/2001 8:21:00 PM   
steel

 

Posts: 167
Joined: 6/9/2000
From: Finland, Helsinki
Status: offline 		I checkin USPS international calculator and find Airmail Letter-post cost 8.70$ 4-7days arrival Max lenght 24",max lenght, height,depht combined is 36". Weight is 1 pound,if 2 pound 13.30$ to Finland. So why i get 58.00$ postcharge, when i use Matrix calculate ? Steel :eek:

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(in reply to David Heath)
Post #: 83
- 3/30/2001 9:12:00 PM   
Paul Vebber


Posts: 11430
Joined: 3/29/2000
From: Portsmouth RI
Status: offline 		Right now we are limited to trackable shipping means. THat is why "regular" postal rates are not available. We are workingon increasing our flexibility. We understand the problems, but please recognize we do not have a shipping department and have to rely on "solution providers" to do many tasks for us. We are working with them to improve our flexibility in the options available for shipping, and the full range of alternatives.

_____________________________

http://www.matrixgames.com/images/sig-logo-02.gif

(in reply to David Heath)
Post #: 84
- 3/31/2001 1:06:00 AM   
Daniel Oskar


Posts: 123
Joined: 12/15/2000
Status: offline
quote:

Originally posted by David Heath: Yes we know about this bug. I been told it was corrected. Please try it again. Please let me know how it goes. Thank you.
Works like a champ now!

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(in reply to David Heath)
Post #: 85
- 3/31/2001 1:19:00 PM   
degen


Posts: 166
Joined: 9/8/2000
From: California
Status: offline 		Placed my order with no problems on the first attempt. Site worked like a charm! :) Now on to the front!!!

_____________________________

"I would have much rather that he had given me one more division" - Rommel after receiving his field marshall baton

(in reply to David Heath)
Post #: 86
- 3/31/2001 4:02:00 PM   
RCB

 

Posts: 2
Joined: 10/19/2000
From: Puyallup,Wasington, U.S.A.
Status: offline 		Order went thru fine, thx for all your work. The math was a little off :p i chose the shipping option at $3.50 and the total said $5 for shipping,consider the difference a way pathetic tip :D i would of payed more to support Matrix,customer service is a relic of better days gone bye, so it's nice to see and be able to support [at least a little] a company that does it well.Look forward to supporting you more when your future games come out ;) keep up the good work. P.S. hope you find a solution for the oversea's customers that works for them. Nothing is ever simple is it. Thx again,i have sunblock 2000 and am patiently awaiting my marching orders

_____________________________

There's little surprises around every corner, nothing dangerous, so don't be alarmed. RCB a.k.a. matrix new recruit

(in reply to David Heath)
Post #: 87
- 3/31/2001 8:38:00 PM   
ZinZan

 

Posts: 113
Joined: 12/9/2000
From: Leicester, England
Status: offline 		Just for information, every time I try and order I receive the following message (normally just after I hit the order button and once after filling in my address details) I have tried approximately 10 times over the last 4 days, last few times in last 10 mins. Any ideas? - - - - start quote - - - - ERROR: Couldn't contact rating server! Please contact website administrator. GoShip method has not been fully setup. Error message: Couldn't contact rating server! - - - - end quote - - - - p.s. Have also emailed this to David Heath

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ZinZan <br/> Peace is an extension of war by political means. Plenty of elbow room is pleasanter - and much safer. <br/> Lazarus Long, Time Enough For Love by Robert Heinlein.

(in reply to David Heath)
Post #: 88
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