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Reforged issue (Steam Install) - 11/12/2015 6:01:01 PM   
TheWombat_matrixforum

 

Posts: 469
Joined: 8/2/2003
Status: offline 		So, I bought Reforged on Steam. Got the key and registered here as well. I go to run the game, and while the scenarios show up in the game for choosing, when I try to run them I get a message saying I have to buy and install the expansion pack. Which I just did.

Soooo, how the heck to I actually play this thing?

EDIT: I should point out that the splash screen when I start the game is for Reforged. I redownloaded the whole shebang from Steam, and still it won't let me play the Reforged scenarios.

< Message edited by Capn Darwin -- 11/12/2015 10:38:24 PM >
Post #: 1
RE: Reforged issue - 11/12/2015 6:27:32 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi TheWombat,

Just to make sure we're on the same page, do you also have Red Storm via Steam and was it installed and working fine there before you purchased Germany Reforged? You can purchase either release through our store or Steam, but for both to work on Steam, you need both the base game and the expansion installed there.

Please also try renaming the flashpoint.ini in your installation folder to flashpoint.back and restart the game to see if that changes anything.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to TheWombat_matrixforum)
Post #: 2
RE: Reforged issue - 11/12/2015 6:33:39 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please also try deleting all the files in the game folder, then reinstalling through Steam.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 3
RE: Reforged issue - 11/12/2015 6:57:17 PM   
TheWombat_matrixforum

 

Posts: 469
Joined: 8/2/2003
Status: offline 		I did all that. I've deleted and redownloaded it twice. It still shows the Reforged splash screen, and display the scenarios, but will not run them, telling me my version doesn't support them, and to buy the expansion. Which I already did. So, there's something wonky going on. Everything was working fine (base game) via Steam before this.

(in reply to Erik Rutins)
Post #: 4
RE: Reforged issue - 11/12/2015 7:13:41 PM   
schmolywar

 

Posts: 178
Joined: 12/12/2010
Status: offline 		I have the same issue. Just bought the expansion.

_____________________________

"The Russian advance over this hastily improvised road, constructed with the aid of the most primitive facilities, was, for a time,accompanied by the strains of band music.".

-Peculiarities of russian warfare

(in reply to TheWombat_matrixforum)
Post #: 5
RE: Reforged issue - 11/12/2015 7:15:07 PM   
niemand303


Posts: 24
Joined: 11/12/2015
Status: offline 		Deleting .ini file doesn't help me too. I hope a working solution could be found soon. :)

(in reply to TheWombat_matrixforum)
Post #: 6
RE: Reforged issue - 11/12/2015 7:46:39 PM   
schmolywar

 

Posts: 178
Joined: 12/12/2010
Status: offline 		Where is this ini. file to be found? I cant find it in my steam folder.

_____________________________

"The Russian advance over this hastily improvised road, constructed with the aid of the most primitive facilities, was, for a time,accompanied by the strains of band music.".

-Peculiarities of russian warfare

(in reply to niemand303)
Post #: 7
RE: Reforged issue - 11/12/2015 8:28:32 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		For me on Steam it's located here, just change the drive letter to wherever you have Steam installed.

D:\Program Files (x86)\Steam\steamapps\common\Flashpoint Campaigns Red Storm

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to schmolywar)
Post #: 8
RE: Reforged issue - 11/12/2015 8:31:56 PM   
schmolywar

 

Posts: 178
Joined: 12/12/2010
Status: offline 		Right so can you actually see the name ini. behind any files there?

_____________________________

"The Russian advance over this hastily improvised road, constructed with the aid of the most primitive facilities, was, for a time,accompanied by the strains of band music.".

-Peculiarities of russian warfare

(in reply to Erik Rutins)
Post #: 9
RE: Reforged issue - 11/12/2015 8:32:54 PM   
spelk


Posts: 346
Joined: 10/15/2003
From: United Kingdom
Status: offline 		I'm having the same issue, tried uninstalling/re-installing both the game and the DLC. Does it matter my original was the Players Edition? Also tried the renaming of the flashpoint.ini file, to no effect.

Here's the message:


FCRS is reporting version 2.0.10. I see the Germany Reforged loader screen, before clicking Play Game.

< Message edited by spelk -- 11/12/2015 9:39:30 PM >

_____________________________

spelk@sugarfreegamer.com|/r/computerwargames|ascii-curious.com|cheeky-gems.com

(in reply to schmolywar)
Post #: 10
RE: Reforged issue - 11/12/2015 8:35:01 PM   
schmolywar

 

Posts: 178
Joined: 12/12/2010
Status: offline 		Screenshot. Help me find where it it.

Attachment (1)

_____________________________

"The Russian advance over this hastily improvised road, constructed with the aid of the most primitive facilities, was, for a time,accompanied by the strains of band music.".

-Peculiarities of russian warfare

(in reply to schmolywar)
Post #: 11
RE: Reforged issue - 11/12/2015 8:40:31 PM   
spelk


Posts: 346
Joined: 10/15/2003
From: United Kingdom
Status: offline
quote:

ORIGINAL: schmolywar

Screenshot. Help me find where it it.


It's the file labelled "flashpoint", your Windows must be set to hide file extensions- so you're not seeing the .ini, but that is the ini file.

_____________________________

spelk@sugarfreegamer.com|/r/computerwargames|ascii-curious.com|cheeky-gems.com

(in reply to schmolywar)
Post #: 12
RE: Reforged issue - 11/12/2015 8:44:28 PM   
schmolywar

 

Posts: 178
Joined: 12/12/2010
Status: offline 		Ok thanks. Yes it still does not solve the issue.

_____________________________

"The Russian advance over this hastily improvised road, constructed with the aid of the most primitive facilities, was, for a time,accompanied by the strains of band music.".

-Peculiarities of russian warfare

(in reply to spelk)
Post #: 13
RE: Reforged issue - 11/12/2015 9:18:31 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Guys,

We need some info to track this glitch down.

1. When you start the game, do you see a new Reforged Launcher (brown, says Germany Reforged)?
2. Do you see a thank you dialog once the game starts (after the animations and in the splash screen)?
3. What Version of the game are you on?
4. Are you a new user or upgrading and adding Reforged?
5. Can you play Red Storm scenarios?
6. Is your Steam install in the default directory?
7. What OS are you on?
8. Are you an Admin on the system?
9. What language do you use?
10. Do you also own a Matrix registered copy of the game? If it updated to 2.0.10?

If you guys can get us these answers it will help us narrow down the glitch.

Thanks and sorry for the trouble.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to schmolywar)
Post #: 14
RE: Reforged issue - 11/12/2015 9:27:35 PM   
RangerX3X


Posts: 399
Joined: 11/21/2007
From: Jacksonville, FL USA
Status: offline 		In the beta FCGR showed in the Registry Editor as installed to C:\Matrix Games…which is a no go for us Steam users. Is it possible that the Steam installer for the battle pack is looking for files in the wrong place such C:\Matrix?

_____________________________


(in reply to CapnDarwin)
Post #: 15
RE: Reforged issue - 11/12/2015 9:28:31 PM   
schmolywar

 

Posts: 178
Joined: 12/12/2010
Status: offline
quote:

ORIGINAL: Capn Darwin

Guys,

We need some info to track this glitch down.

1. When you start the game, do you see a new Reforged Launcher (brown, says Germany Reforged)? - Yes
2. Do you see a thank you dialog once the game starts (after the animations and in the splash screen)? - No
3. What Version of the game are you on? - 2.0.10
4. Are you a new user or upgrading and adding Reforged? Adding reforged. Not a new user.
5. Can you play Red Storm scenarios? - Yes
6. Is your Steam install in the default directory? - Yes
7. What OS are you on? - Windows 7
8. Are you an Admin on the system? - Yes
9. What language do you use? - Norwegian
10. Do you also own a Matrix registered copy of the game? If it updated to 2.0.10? - Mine is registred as the 2.09 beta. I deleted it after a while. I had to get my steam key and re-download it from there. So now only steam.
If you guys can get us these answers it will help us narrow down the glitch.

Thanks and sorry for the trouble.




BTW im not sure what you mean with "thank you dialog". There is no thank you on the screen.

< Message edited by schmolywar -- 11/12/2015 10:30:32 PM >

_____________________________

"The Russian advance over this hastily improvised road, constructed with the aid of the most primitive facilities, was, for a time,accompanied by the strains of band music.".

-Peculiarities of russian warfare

(in reply to CapnDarwin)
Post #: 16
RE: Reforged issue - 11/12/2015 9:32:21 PM   
spelk


Posts: 346
Joined: 10/15/2003
From: United Kingdom
Status: offline
quote:

ORIGINAL: Capn Darwin
1. When you start the game, do you see a new Reforged Launcher (brown, says Germany Reforged)?


Yes.

quote:

ORIGINAL: Capn Darwin
2. Do you see a thank you dialog once the game starts (after the animations and in the splash screen)?


No.

quote:

ORIGINAL: Capn Darwin
3. What Version of the game are you on?


2.0.10

quote:

ORIGINAL: Capn Darwin
4. Are you a new user or upgrading and adding Reforged?


Adding Reforged.

quote:

ORIGINAL: Capn Darwin
5. Can you play Red Storm scenarios?


Yes.

quote:

ORIGINAL: Capn Darwin
6. Is your Steam install in the default directory?


Nope.

D:\Steam\steamapps\common\Flashpoint Campaigns Red Storm

quote:

ORIGINAL: Capn Darwin
7. What OS are you on?


Windows 8.1

quote:

ORIGINAL: Capn Darwin
8. Are you an Admin on the system?


Yes.

quote:

ORIGINAL: Capn Darwin
9. What language do you use?


English (United Kingdom).

quote:

ORIGINAL: Capn Darwin
10. Do you also own a Matrix registered copy of the game? If it updated to 2.0.10?


Yes, but its not installed, just the Steam version.

Hope that helps.

_____________________________

spelk@sugarfreegamer.com|/r/computerwargames|ascii-curious.com|cheeky-gems.com

(in reply to CapnDarwin)
Post #: 17
RE: Reforged issue - 11/12/2015 9:34:02 PM   
RangerX3X


Posts: 399
Joined: 11/21/2007
From: Jacksonville, FL USA
Status: offline
quote:

ORIGINAL: schmolywar

quote:

ORIGINAL: Capn Darwin

Guys,

We need some info to track this glitch down.

1. When you start the game, do you see a new Reforged Launcher (brown, says Germany Reforged)? - Yes
2. Do you see a thank you dialog once the game starts (after the animations and in the splash screen)? - No
3. What Version of the game are you on? - 2.0.10
4. Are you a new user or upgrading and adding Reforged? Adding reforged. Not a new user.
5. Can you play Red Storm scenarios? - Yes
6. Is your Steam install in the default directory? - Yes
7. What OS are you on? - Windows 7
8. Are you an Admin on the system? - Yes
9. What language do you use? - Norwegian
10. Do you also own a Matrix registered copy of the game? If it updated to 2.0.10? - Mine is registred as the 2.09 beta. I deleted it after a while. I had to get my steam key and re-download it from there. So now only steam.
If you guys can get us these answers it will help us narrow down the glitch.

Thanks and sorry for the trouble.




BTW im not sure what you mean with "thank you dialog". There is no thank you on the screen.

I think they mean this:



I get it now that I updated to 2.0.10 but I have yet to purchase the battle pack so I am not sure why it is there.

_____________________________


(in reply to schmolywar)
Post #: 18
RE: Reforged issue - 11/12/2015 9:37:04 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		RangerX3X, probably from the beta, but that may be a clue as well. I've got two guys on steam with the same MO. Not seeing the Thank You dialog, but seeing the reforged launcher.

< Message edited by Capn Darwin -- 11/12/2015 11:39:10 PM >

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to RangerX3X)
Post #: 19
RE: Reforged issue - 11/12/2015 9:55:06 PM   
TheWombat_matrixforum

 

Posts: 469
Joined: 8/2/2003
Status: offline
quote:

ORIGINAL: Capn Darwin

Guys,

We need some info to track this glitch down.

1. When you start the game, do you see a new Reforged Launcher (brown, says Germany Reforged)?

Yes

2. Do you see a thank you dialog once the game starts (after the animations and in the splash screen)?

No

3. What Version of the game are you on?

2.0.10

4. Are you a new user or upgrading and adding Reforged?

upgrading and adding

5. Can you play Red Storm scenarios?'

Yes

6. Is your Steam install in the default directory?

Yes

7. What OS are you on?

Win 7 64bit

8. Are you an Admin on the system?

Yes

9. What language do you use?

English

10. Do you also own a Matrix registered copy of the game? If it updated to 2.0.10?

I have it but it's not installed.

If you guys can get us these answers it will help us narrow down the glitch.

Thanks and sorry for the trouble.


(in reply to CapnDarwin)
Post #: 20
RE: Reforged issue - 11/12/2015 10:04:33 PM   
animaluk

 

Posts: 100
Joined: 7/2/2004
Status: offline 		We need some info to track this glitch down.

1. When you start the game, do you see a new Reforged Launcher (brown, says Germany Reforged)?

Yes

2. Do you see a thank you dialog once the game starts (after the animations and in the splash screen)?

No

3. What Version of the game are you on?

2.0.10

4. Are you a new user or upgrading and adding Reforged?

upgrading and adding

5. Can you play Red Storm scenarios?'

Yes

6. Is your Steam install in the default directory?

Yes

7. What OS are you on?

Win 10 64bit

8. Are you an Admin on the system?

Yes

9. What language do you use?

English

10. Do you also own a Matrix registered copy of the game? If it updated to 2.0.10?

I have it but it's not installed.

If you guys can get us these answers it will help us narrow down the glitch.

Thanks and sorry for the trouble.
quote:

We need some info to track this glitch down. 1. When you start the game, do you see a new Reforged Launcher (brown, says Germany Reforged)? Yes 2. Do you see a thank you dialog once the game starts (after the animations and in the splash screen)? No 3. What Version of the game are you on? 2.0.10 4. Are you a new user or upgrading and adding Reforged? upgrading and adding 5. Can you play Red Storm scenarios?' Yes 6. Is your Steam install in the default directory? Yes 7. What OS are you on? Win 7 64bit 8. Are you an Admin on the system? Yes 9. What language do you use? English 10. Do you also own a Matrix registered copy of the game? If it updated to 2.0.10? I have it but it's not installed. If you guys can get us these answers it will help us narrow down the glitch. Thanks and sorry for the trouble.

(in reply to TheWombat_matrixforum)
Post #: 21
RE: Reforged issue (Steam Install) - 11/12/2015 11:00:27 PM   
howarca

 

Posts: 10
Joined: 4/17/2015
Status: offline 		1. When you start the game, do you see a new Reforged Launcher (brown, says Germany Reforged)?
Yes, though nothing in game after clicking launch refers to reforged
2. Do you see a thank you dialog once the game starts (after the animations and in the splash screen)?
No
3. What Version of the game are you on?
2.0.10
4. Are you a new user or upgrading and adding Reforged?
Upgrading/Adding
5. Can you play Red Storm scenarios?
Yes
6. Is your Steam install in the default directory?
No- D: drive
7. What OS are you on?
Windows 10 64bit
8. Are you an Admin on the system?
No. Tried setting .exe to run as admin and got an error saying the game could not find steam and closed.
9. What language do you use?
English
10. Do you also own a Matrix registered copy of the game? If it updated to 2.0.10?
Not installed

(in reply to TheWombat_matrixforum)
Post #: 22
RE: Reforged issue (Steam Install) - 11/12/2015 11:33:52 PM   
Swiso

 

Posts: 37
Joined: 3/5/2009
Status: offline 		We need some info to track this glitch down.

1. When you start the game, do you see a new Reforged Launcher (brown, says Germany Reforged)?

Yes

2. Do you see a thank you dialog once the game starts (after the animations and in the splash screen)?

No

3. What Version of the game are you on?

2.0.10

4. Are you a new user or upgrading and adding Reforged?

Upgrading and Adding

5. Can you play Red Storm scenarios?'

Yes

6. Is your Steam install in the default directory?

NO : E:\Program Files (x86)\Steam

7. What OS are you on?

Win 7 Ultimate 64-bit

8. Are you an Admin on the system?

Yes

9. What language do you use?

Italian

10. Do you also own a Matrix registered copy of the game? If it updated to 2.0.10?

I have it but not installed anymore after redeeming Steam key

< Message edited by Swiso -- 11/13/2015 12:36:35 AM >

(in reply to howarca)
Post #: 23
RE: Reforged issue (Steam Install) - 11/13/2015 12:10:15 AM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Okay, we have figured out the problem with the authentication and we are working on a fix for the Steam version exe and hope to have the tested and turned around as soon as we can.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to Swiso)
Post #: 24
RE: Reforged issue (Steam Install) - 11/13/2015 12:50:36 AM   
budd


Posts: 2972
Joined: 7/4/2009
From: Tacoma
Status: offline 		purchased, installed update, installed reforged, same problem as everyone else. Looking forward to the fix. If you need any info holla.

_____________________________

Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.

(in reply to CapnDarwin)
Post #: 25
RE: Reforged issue (Steam Install) - 11/13/2015 12:59:32 AM   
thrudda

 

Posts: 10
Joined: 11/29/2013
Status: offline 		I guess it's the same authentication issue that we had with Command: Northern Inferno. Thanks for finding a fix, Capn.

< Message edited by kherux -- 11/13/2015 2:00:54 AM >

(in reply to budd)
Post #: 26
RE: Reforged issue (Steam Install) - 11/13/2015 1:37:49 AM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Budd, are you on the steam version as well?

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to thrudda)
Post #: 27
RE: Reforged issue (Steam Install) - 11/13/2015 1:46:03 AM   
budd


Posts: 2972
Joined: 7/4/2009
From: Tacoma
Status: offline 		yes sir, steam version. just freezes at the cdkey screen, then the steam client bootstrapper stops working and i cant shutdown steam, says to shutdown FPRS first. When i look in the task manager only process running game related is the automenu, which im guessing is for FPC, which i cant shutdown using end process.Have to reboot system.

Win7 64

< Message edited by **budd** -- 11/13/2015 2:47:40 AM >

_____________________________

Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.

(in reply to CapnDarwin)
Post #: 28
RE: Reforged issue (Steam Install) - 11/13/2015 1:48:25 AM   
TheWombat_matrixforum

 

Posts: 469
Joined: 8/2/2003
Status: offline 		Cool. I knew it'd be fixed, once it was clear I wasn't the only one with the problem http://www.matrixgames.com/forums/micons/m11.gif. Stuff happens.

(in reply to budd)
Post #: 29
RE: Reforged issue (Steam Install) - 11/13/2015 1:50:42 AM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Budd, you have a different problem from the rest. It sounds like you can't even start the game to get told you can't play the new scenarios. Might be worth doing a file integrity check as step one. Next would be to see if your steam version is fully up to date. Then go for delete local game files and download again and reinstall.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to budd)
Post #: 30
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