Solved: Download latest patch but game crashes

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All Forums >> [New Releases from Matrix Games] >> Scourge of War: Waterloo >> Tech Support >> Solved: Download latest patch but game crashes

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Solved: Download latest patch but game crashes - 11/20/2015 1:25:28 AM

conjotter

Posts: 15
Joined: 11/20/2015
Status: offline

Hi.

I downloaded the new patch and it seems to have installed.

But when I choose a scenario or the tutorial the games crashes.

The game worked fine before I updated it today (Nov. 19)

Any suggestions?

< Message edited by mitra76 -- 11/22/2015 9:30:32 AM >

Post #: 1

RE: Download latest patch but game crashes - 11/20/2015 7:08:46 AM

e_barkmann

Posts: 1307
Joined: 4/18/2000
From: Adelaide, Australia
Status: offline

also note: http://www.norbsoftdev.net/forum/nuts-and-bolts-waterloo/71194-new-version-crash

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Post #: 2

RE: Download latest patch but game crashes - 11/20/2015 7:32:51 AM

mitra76

Posts: 366
Joined: 5/23/2011
Status: offline

Download the directx 9,10,11 from here http://www.microsoft.com/en-us/download/confirmation.aspx?id=8109 and install them again. DOn't worry this leave the directx12 untouched, but should correct the problem.

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Post #: 3

RE: Download latest patch but game crashes - 11/20/2015 8:21:42 AM

e_barkmann

Posts: 1307
Joined: 4/18/2000
From: Adelaide, Australia
Status: offline

Thanks Mitra that did the trick.

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Post #: 4

RE: Download latest patch but game crashes - 11/20/2015 1:13:59 PM

conjotter

Posts: 15
Joined: 11/20/2015
Status: offline

Install which specific files? Download and open them where?

< Message edited by John Cotter -- 11/20/2015 2:14:05 PM >

(in reply to e_barkmann)

Post #: 5

RE: Download latest patch but game crashes - 11/20/2015 1:23:43 PM

mitra76

Posts: 366
Joined: 5/23/2011
Status: offline

the exe download can be decompressed where you want (usually the temp dir is the default); enter in this directory and execute the setup exe, this will reinstall the old directx versions on your win10.

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Post #: 6

RE: Download latest patch but game crashes - 11/21/2015 1:25:24 AM

conjotter

Posts: 15
Joined: 11/20/2015
Status: offline

This did not work. My game keeps crashing.

It worked fine before I applied the patch.

Do I need to uninstall the game and reinstall?

I would like my game to work again please.

(in reply to mitra76)

Post #: 7

RE: Download latest patch but game crashes - 11/21/2015 8:24:37 AM

mitra76

Posts: 366
Joined: 5/23/2011
Status: offline

John reading the description of what you did on the ohter forum I think the problem is that you didn't complete the process of install:

1 - make the download -> this you did
2 - execute the exe downloaded (directx_Jun2010_redist.exe) -> this you did
3 - a little screen should appears asking yes or no -> give yes
4 -a this point a screen appears asking please type the location where you want to place the extracted files" : use the button browse and select a temporary directory, give ok
5 - after the extraction is completed go in this directory
6 - search the file DXSETUP.exe inside here
7 - execute it
8 - accept the contract and give always proceed when asked until the end of process

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Post #: 8

RE: Download latest patch but game crashes - 11/22/2015 12:28:05 AM

conjotter

Posts: 15
Joined: 11/20/2015
Status: offline

DirectX and the game are now updated and working.

Thank you.

(in reply to mitra76)

Post #: 9