Multiplayer game not working

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East Series >> Tech Support >> Multiplayer game not working

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Multiplayer game not working - 6/21/2018 2:40:47 PM

karonagames

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From: The Duchy of Cornwall, nr England
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Started a new multiplayer game under 1.11.03 against Afrikakorpssoldat.Received and returned turn one fine, have received turn 2 but the turn refuses to load. Have tried 2 different PC's with no luck.

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RE: Multiplayer game not working - 6/22/2018 10:16:56 AM

karonagames

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From: The Duchy of Cornwall, nr England
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I note from another post that afrikakorpssoldat is having problems with another game. Is it possible to check the server to determine the source of the file corruption causing the failure of the files to load.

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Post #: 2

RE: Multiplayer game not working - 6/22/2018 1:37:28 PM

SparkleyTits

Posts: 898
Joined: 10/7/2016
From: England
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I know Doctorking is having the same problem too

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RE: Multiplayer game not working - 6/22/2018 5:05:34 PM

HardLuckYetAgain

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What patch number is your opponent on?????

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RE: Multiplayer game not working - 6/22/2018 7:11:07 PM

thedoctorking

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We're all on 1.11.03, I believe. My opponent in another game said he opened my file and it said I was running under 1.11.01. So I'm wondering if 1.11.03 is reporting its version incorrectly in save game files, so the game can then not be opened once returned due to the system perceiving a version mismatch.

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Post #: 5

RE: Multiplayer game not working - 6/23/2018 1:41:06 AM

thedoctorking

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Had a similar crash in another game, likewise in 1.11.03. So there is clearly something with that version and the multiplayer server.

I hope they can get those save game files and send them to us so we can run the game via PBEM.

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Post #: 6

RE: Multiplayer game not working - 7/2/2018 2:54:38 AM

AfrikaKorpsSoldat

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Joined: 5/30/2018
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Any word on a fix yet? I really want to continue this game.

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Post #: 7

RE: Multiplayer game not working - 7/2/2018 5:35:32 PM

Blubel2

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Me, too.

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Post #: 8

RE: Multiplayer game not working - 7/2/2018 8:06:44 PM

thedoctorking

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I put a ticket in to Slitherine about this. I encountered this problem in both of the multiplayer games I am playing once I went over to 1.11.03. The save game file arrives from my opponent. I can open the file fine, I play for a while, save the game, and try to open it again, whereupon it gives me a "runtime error" and closes the game (crash to desktop). The Slitherine support person reset the game a couple of times for one opponent (Sparkley), who re-did his turn and sent it to me, same problem. I did a clear reinstall of the game. And then I had the same problem in a second game (with Blubel2). The Slitherine person said he had sent the question to the developers, and when I followed up a couple of days ago, said he had received no response. So in hopes that the devs read this forum, I am asking the question here:

can I get the save game file off the multiplayer server? I don't have any problem with multiplayer.

Failing that, Blubel, would you be willing to start over as a pbem game?

< Message edited by thedoctorking -- 7/2/2018 8:07:47 PM >

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Post #: 9

RE: Multiplayer game not working - 7/9/2018 6:34:50 PM

thedoctorking

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Bump. Still not working. Two good games lost. Can anybody help or at least tell me that it is impossible?

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Post #: 10

RE: Multiplayer game not working - 7/9/2018 7:18:11 PM

VigaBrand

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From: Germany
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I get error 15 "game list error" or so

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Post #: 11

RE: Multiplayer game not working - 7/10/2018 7:13:04 PM

thedoctorking

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I would really like to know if the save games can be taken off the multiplayer server and sent to me and my opponent as .psv files so we could at least continue the game through PBEM until the powers that be manage to fix the multiplayer server.

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Post #: 12

RE: Multiplayer game not working - 7/11/2018 8:38:23 AM

karonagames

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From: The Duchy of Cornwall, nr England
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I sent a support ticket to Matrix. The response was simply an offer to rollback to the previous turn - no indication that they were looking at the cause of the problem.

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Post #: 13

RE: Multiplayer game not working - 7/11/2018 7:29:31 PM

thedoctorking

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I got the turn rolled back a couple of times to no avail. The Slitherine people said they'd escalated it to the devs at Matrix. NO response from them so far.

Kind of sucky that they won't even respond. I'd even settle for a "sorry, there isn't anything we can do about this, your earlier games are unplayable."

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Post #: 14

RE: Multiplayer game not working - 7/11/2018 9:31:32 PM

karonagames

Posts: 4712
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From: The Duchy of Cornwall, nr England
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/agreed

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Post #: 15

RE: Multiplayer game not working - 7/12/2018 2:06:27 AM

thedoctorking

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I guess if I'd known it was going to be an issue, I'd have kept a 1.11.01 installation so I could continue the games.

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Post #: 16

RE: Multiplayer game not working - 7/12/2018 8:20:03 PM

morvael

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From: Poland
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There was a significant effort made to solve this (not by me, I was only an observer), but I think it didn't succeed.

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Post #: 17

RE: Multiplayer game not working - 7/12/2018 8:20:05 PM

Joel Billings

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From: Santa Rosa, CA
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Sorry for the delay, and sorry for your problem with the MP system. We've had problems trying to get to the bottom of your problem. Our programmer was on vacation and then came back sick, so there was a delay in looking at this. Once he was able to look at it, there was some discussion with Matrix trying to figure out how to duplicate the issue. We still haven't been able to duplicate the issue, and there is the potential that it could be one of three things 1) a code issue in the game code and how it interacts with the MP system 2) an MP system issue in the Matrix MP code 3) a machine specific issue. It could be any combination of these. I'm going to check and see if there's anything on the Matrix end that's being checked, and will see if they can do anything more to help our programmer duplicate the issue with your game file. Unfortunately, there may be no immediate answer for this. I'll update if we make any progress, or conclude we need more info.

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Post #: 18

RE: Multiplayer game not working - 7/12/2018 8:34:18 PM

thedoctorking

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Thanks for the update,Moravel, I appreciate your efforts. Let me know if there is anything else you need from me. Any chance of sending us the save game as a .psv file?

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Post #: 19

RE: Multiplayer game not working - 7/12/2018 8:36:27 PM

thedoctorking

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I should say that this has reproduced itself on two different machines, both running Win10 and emulating Win8.1.

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Post #: 20

RE: Multiplayer game not working - 7/14/2018 9:31:14 AM

karonagames

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From: The Duchy of Cornwall, nr England
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Likewise, the problem occured on 2 different laptops both using windows 10, 32 and 64bit versions.

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Post #: 21

RE: Multiplayer game not working - 8/6/2018 12:24:03 PM

morvael

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From: Poland
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There was indeed no check made whether you have the proper patch installed to be able to play the game. By loading a game saved under newer patch in an old version of WitE may have lead to all kinds of save game corruption and in turn to crashes, that I even't don't want to imagine.

(in reply to karonagames)

Post #: 22