Problem with order 124920199

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Problem with order 124920199 - 12/17/2019 1:48:21 PM

Greybriar

Posts: 1148
Joined: 2/9/2007
Status: offline

Yes, I know I should contact the Helpdesk, but I already have, it has been 20 hours, and the issue has not been resolved. In addition, the only communication I have received has been an automated reply via email.

It's really a simple matter. When I selected the country in my shipping address for my order, I apparently selected Guam USA instead of just USA (for United States of America). Now I just want to make sure the address is corrected before my order is shipped.

Would someone who knows how to do so please rattle the helpdesk's cage?

_____________________________

This war is not about slavery. --Robert E. Lee

Post #: 1

RE: Problem with order 124920199 - 12/17/2019 1:50:16 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

i'll pass it on

(in reply to Greybriar)

Post #: 2

RE: Problem with order 124920199 - 12/17/2019 2:47:47 PM

Greybriar

Posts: 1148
Joined: 2/9/2007
Status: offline

Thank you very much, zakblood. I received an email from Slitherine and the matter has been sorted.

_____________________________

This war is not about slavery. --Robert E. Lee

(in reply to zakblood)

Post #: 3

RE: Problem with order 124920199 - 12/17/2019 2:49:13 PM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

Thanks for your patience - we get hundreds of support calls a day at this time of year and our standard response time is 24-48 hours at off peak times, so please bear in mind the guys have a lot going on!

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Iain McNeil
Director
Matrix Games

(in reply to Greybriar)

Post #: 4

RE: Problem with order 124920199 - 12/17/2019 4:19:43 PM

Greybriar

Posts: 1148
Joined: 2/9/2007
Status: offline

I understand how busy your support is during the holidays and I was sorry to have to go to the lengths I did, Iain. But I was so concerned about my order going to Guam instead of here in the U.S. that I did the only thing I could think of to be sure my mistake was corrected.

The person who got the matter straightened out has relieved my mind and made my holiday season much brighter. So I thank him and you for your kind understanding and efforts to get my order to me without a hitch despite what I did to cause the issue in the first place.

Thanks again and Merry Christmas to you.

_____________________________

This war is not about slavery. --Robert E. Lee

(in reply to IainMcNeil)

Post #: 5