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RE: Pre-Order Clarification

 
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RE: Pre-Order Clarification - 3/10/2021 9:27:47 AM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Please try with a different Internet browser.

(in reply to Simon Edmonds)
Post #: 31
RE: Pre-Order Clarification - 3/11/2021 2:19:45 AM   
Prussia

 

Posts: 127
Joined: 11/14/2005
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quote:

ORIGINAL: VPaulus

Please try with a different Internet browser.


Great suggestion, I will try that. Was using Chrome. Thank you very much. Worst case I could do Paypal if all else fails.

Thanks, greatly appreciated,
Jean-Claude

< Message edited by Prussia -- 3/11/2021 2:20:13 AM >

(in reply to VPaulus)
Post #: 32
RE: Pre-Order Clarification - 3/11/2021 3:52:26 AM   
Simon Edmonds

 

Posts: 132
Joined: 5/10/2018
Status: offline 		Hi. It's the man from oz again. I tried a different browser with no luck. So then I tried a different computer altogether. Still no luck. The card is a master-card debit card. Could that be what is doing it?

(in reply to Prussia)
Post #: 33
RE: Pre-Order Clarification - 3/11/2021 9:47:51 AM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		No, it shouldn't be related with credit card.
So, if it's not your browser security settings, it can be your anti-virus (or other Internet security program) that is interfering, or alternatively something is broken in your OS.

(in reply to Simon Edmonds)
Post #: 34
RE: Pre-Order Clarification - 3/11/2021 1:43:38 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Strange that this would repeat on multiple different computers and browsers. Was the security software the same on all? If you could please contact our Help Desk through our support center or via support@matrixgames.com, they may need to troubleshoot this more closely with you to figure it out.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to VPaulus)
Post #: 35
RE: Pre-Order Clarification - 3/11/2021 1:44:49 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: Prussia
Twice I attempted to purchase WITE II with hardbound rules volume with 2 different Master Cards, and both times the transaction was not able to complete. Simply with a message to contact Blue Snap.

Submitted a support ticket to Slitherine.

Blue Snap website is definitely not designed for the end user. Basically spaghetti code, but was finally able to submit a ticket. Not fun.

Anyone else having problems?


This was an issue with processing the payment method. Has this resolved for you when you tried PayPal?

For support, always go through us - you don't need to go through BlueSnap.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Prussia)
Post #: 36
RE: Pre-Order Clarification - 3/11/2021 1:46:02 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: Simon Edmonds
Hi. I am in Australia. I have been trying unsuccessfully to purchase Wite2 hardcopy through Slitherine using royal mail. Twice now I get to the processing point and the sales gets to the processing stage and then freezes with a "java script return false" comment in the corner of the screen. Can you help?


Just to confirm, this original error was definitely an issue with the browser/security configuration on the original system but since you haven't been able to get it working on other systems, please contact our Support folks as outlined above so that they can work directly with you.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Simon Edmonds)
Post #: 37
RE: Pre-Order Clarification - 3/11/2021 2:18:54 PM   
ranknfile

 

Posts: 155
Joined: 2/9/2021
From: New Orleans
Status: offline
quote:

ORIGINAL: Prussia

... Worst case I could do Paypal if all else fails.

Thanks, greatly appreciated,
Jean-Claude


For what it's worth, I used Paypal for my order and the order went through without a hitch.

(in reply to Prussia)
Post #: 38
RE: Pre-Order Clarification - 3/11/2021 10:52:07 PM   
Simon Edmonds

 

Posts: 132
Joined: 5/10/2018
Status: offline 		Mission accomplished. It was the card. I dont know why. Plenty of money. Biggest bank in Australia. But as soon as I did it with a different card it went through without a hitch.

(in reply to ranknfile)
Post #: 39
RE: Pre-Order Clarification - 3/12/2021 12:25:43 AM   
Prussia

 

Posts: 127
Joined: 11/14/2005
Status: offline 		Are we able to apply Anniversary coupons to this purchase?

I keep getting code not found, even though I am inputting the entire code including discount percentage.

Trying this on Firefox currently; my other issues in not being able to complete the transaction was on Chrome.

Frustrating.

Thanks in advance for any advice!

Jean-Claude

(in reply to Simon Edmonds)
Post #: 40
RE: Pre-Order Clarification - 3/12/2021 1:11:40 AM   
Prussia

 

Posts: 127
Joined: 11/14/2005
Status: offline 		#Anniversary Coupons

Have tried Chrome, Firefox, and Edge to apply my Anniversary coupon to no avail- keep getting "... Coupon not found".

I suppose I could try Opera or Opera GX as well. But overall it does not seem to like Anniversary Coupons. Anyone have success using their coupons?

I have several and would like to enjoy them.

Kind regards,
Jean-Claude

(in reply to Prussia)
Post #: 41
RE: Pre-Order Clarification - 3/12/2021 2:01:50 AM   
gekkoguy35

 

Posts: 100
Joined: 2/29/2008
From: Nashville, TN
Status: offline 		I was able to use one of my coupons. Hopefully yours can be sorted out!

_____________________________


(in reply to Prussia)
Post #: 42
RE: Pre-Order Clarification - 3/12/2021 2:20:05 AM   
jlbhung

 

Posts: 280
Joined: 3/10/2021
Status: offline 		I also had problem with credit card transactions and using Anniversary Coupon. It appears that the Anniversary Coupon will expire despite transaction failure. The Matrix support was so kind in providing me with new coupon (more than once!) while I made attempts to sort out the credit payment issue. Eventually I gave up credit card and made the pre-order by using Paypal with new Anniversary Coupon provided by Matrix support.


(in reply to gekkoguy35)
Post #: 43
RE: Pre-Order Clarification - 3/12/2021 2:21:23 AM   
Prussia

 

Posts: 127
Joined: 11/14/2005
Status: offline 		Thanks.

(in reply to jlbhung)
Post #: 44
RE: Pre-Order Clarification - 3/14/2021 3:52:46 PM   
Prussia

 

Posts: 127
Joined: 11/14/2005
Status: offline 		To the Powers that be:

Issues to date:

- Original issue was being unable to have a Credit Card Transaction process correctly on various Browsers;
- Tickets submitted, but no response except from Blue Snap;
- Found that I have Anniversary Coupons, decided to apply them, to no avail;
- Have tried Chrome, Firefox, Edge, Opera, and Opera GX with same result;
- Tickets submitted for this new issue with no response so far;
- Original ticket was submitted March 8, 2021.

This is really turning into a test of resolve, which it should not be. Making it impossible to *actually* purchase your product, is a poor way of attracting and keeping customers, much less having them willingly spend money.

I don't have to do this, probably would not have time to even play it, but I feel it is essential to support Gary. I can always wait, and purchase on the secondary market: if I can afford this now, I will be able to afford it at a higher price in the future. Big deal. But I sure as hell won't be buying from Matrix/Slitherine
moving on.

Simply shouldn't be this hard to purchase something online in 2021.


(in reply to Prussia)
Post #: 45
RE: Pre-Order Clarification - 3/14/2021 4:54:03 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Thank you and I apologize for the frustration. 99.9% of orders are going through smoothly, I'm not sure why it's not working in your case. Please do not pursue with Blue Snap, pursue it with our support. We have no control over Blue Snap, we provide support for our own store.

Please e-mail support@matrixgames.com if you haven't already done so. I'll ask our support and store admins to give your issue their full attention.

Regards,

- Erik



_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Prussia)
Post #: 46
RE: Pre-Order Clarification - 3/16/2021 2:13:14 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Just to follow-up, I'm told our support folks have replied to you. If you need any other assistance, you can also e-mail me at erikr@matrixgames.com

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 47
RE: Pre-Order Clarification - 3/25/2021 2:11:32 PM   
hansatuofd

 

Posts: 15
Joined: 7/2/2017
Status: offline 		Are we still expecting to see the release of the War in the East 2 program file download today?

Regards,
John

(in reply to Simon Edmonds)
Post #: 48
RE: Pre-Order Clarification - 3/25/2021 2:27:46 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Yes, very soon.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to hansatuofd)
Post #: 49
RE: Pre-Order Clarification - 3/31/2021 8:38:04 PM   
Prussia

 

Posts: 127
Joined: 11/14/2005
Status: offline
quote:

ORIGINAL: Erik Rutins

Just to follow-up, I'm told our support folks have replied to you. If you need any other assistance, you can also e-mail me at erikr@matrixgames.com

Hi Erik:
Yes they did contact me about my coupons- apparently all were outside of usage period. Oh well. Though they never did contact me about my prior issue. BlueSnap responded but no one else.

I changed the funding source of my Paypal to the card I used originally, and the transaction went through successfully.

Thank you.

(in reply to Erik Rutins)
Post #: 50
RE: Pre-Order Clarification - 3/31/2021 9:03:46 PM   
JamesM

 

Posts: 1017
Joined: 8/28/2000
From: QLD, Australia
Status: offline 		Have the physical copies been sent yet? I pre-ordered the game with the manual.

(in reply to Prussia)
Post #: 51
RE: Pre-Order Clarification - 3/31/2021 9:11:48 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi James,

From the start, we've said on the store page that we expected to start shipping physical copies when the first batch of 1000 manuals arrive by air around April 16th. That remains the plan. Those that didn't make it into the first 1000 orders will ship our in May, when the remaining manuals arrive by sea. No orders have shipped at present and we don't expect any to ship until around April 16th. It will then take several days to work through the first 1000 orders given the COVID restrictions in the warehouse.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to JamesM)
Post #: 52
RE: Pre-Order Clarification - 3/31/2021 9:16:12 PM   
JamesM

 

Posts: 1017
Joined: 8/28/2000
From: QLD, Australia
Status: offline
quote:

ORIGINAL: Erik Rutins

Hi James,

From the start, we've said on the store page that we expected to start shipping physical copies when the first batch of 1000 manuals arrive by air around April 16th. That remains the plan. Those that didn't make it into the first 1000 orders will ship our in May, when the remaining manuals arrive by sea. No orders have shipped at present and we don't expect any to ship until around April 16th. It will then take several days to work through the first 1000 orders given the COVID restrictions in the warehouse.

Regards,

- Erik



Erik Thank you for your reply.

I should have read all the info on the store page (When will I learn!) or if I did I forgot it.

(in reply to Erik Rutins)
Post #: 53
RE: Pre-Order Clarification - 4/14/2021 9:14:35 AM   
crixsus100

 

Posts: 6
Joined: 8/16/2017
Status: offline 		how do i know if i made the 1st 1000 for the order of the manual ?

(in reply to Erik Rutins)
Post #: 54
RE: Pre-Order Clarification - 4/14/2021 11:49:58 AM   
Bamilus


Posts: 973
Joined: 4/30/2010
From: The Old Northwest
Status: offline
quote:

ORIGINAL: crixsus100

how do i know if i made the 1st 1000 for the order of the manual ?


You don't until/unless you get a shipment notification. But presumably most people who pre-ordered (but not at all) should get it. I ordered hours after the pre-order page released on the 2nd but still haven't gotten a shipment notice yet, but others have.

< Message edited by Bamilus -- 4/14/2021 11:50:25 AM >

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Post #: 55
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