RE: Issues getting game to run

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> Tech Support >> RE: Issues getting game to run

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RE: Issues getting game to run - 3/25/2021 5:39:19 PM

Helpless

Posts: 15793
Joined: 8/27/2004
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quote:

ORIGINAL: Husky

The game does not start but it is present in the task list

Can you provide a dxdiag? Thanks

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Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Husky)

Post #: 31

RE: Issues getting game to run - 3/25/2021 5:39:43 PM

Erik Rutins

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Joined: 3/28/2000
From: Vermont, USA
Status: offline

Please try Ending all running WITE2 applications through your task manager (Ctrl-Alt-Del). Then can you please try temporarily turning off any anti-virus/security software completely to see if it could be interfering with the launch of the executable? Given these multiple applications reported I'm concerned something else is intercepting them and preventing them from launching.

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to dudefan)

Post #: 32

RE: Issues getting game to run - 3/25/2021 5:43:06 PM

ObeseMonkey

Posts: 91
Joined: 6/5/2020
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Tried turing off Windows defender, and have been ending tasks before launching again. No luck I'm afraid

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Post #: 33

RE: Issues getting game to run - 3/25/2021 5:44:34 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
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Just one other thought, we're seeing some dual gpus - do you have any way to try on just one GPU and see if that makes a difference?

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ObeseMonkey)

Post #: 34

RE: Issues getting game to run - 3/25/2021 5:46:30 PM

dudefan

Posts: 139
Joined: 2/26/2021
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tried deactivating avast...no luck

(in reply to Erik Rutins)

Post #: 35

RE: Issues getting game to run - 3/25/2021 5:54:52 PM

ObeseMonkey

Posts: 91
Joined: 6/5/2020
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quote:

ORIGINAL: Erik Rutins

Just one other thought, we're seeing some dual gpus - do you have any way to try on just one GPU and see if that makes a difference?

I dont think so, at least fiddling around I can't find a way too.

Edit: I disabled the Nvidia driver(?) in the device manager and made no difference.

< Message edited by ObeseMonkey -- 3/25/2021 5:58:37 PM >

(in reply to Erik Rutins)

Post #: 36

RE: Issues getting game to run - 3/25/2021 5:58:12 PM

dudefan

Posts: 139
Joined: 2/26/2021
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it is devastating. i was so looking forward to play. i have hundreds of games, every one works... except this one ;(

(in reply to ObeseMonkey)

Post #: 37

RE: Issues getting game to run - 3/25/2021 6:00:04 PM

zakblood

Posts: 22687
Joined: 10/4/2012
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quote:

ORIGINAL: ObeseMonkey

quote:

ORIGINAL: Erik Rutins

Just one other thought, we're seeing some dual gpus - do you have any way to try on just one GPU and see if that makes a difference?

I dont think so, at least fiddling around I can't find a way too.

Edit: I disabled the Nvidia driver(?) in the device manager and made no difference.

no you need to do it the other way around

From NVIDIA Control Panel select 3D Settings then select Manage 3D Settings in the tab Preferred Graphics Processor, select High performance NVidia processor. Select Okay to apply changes. Reboot and computer and then try playing the game and see if this works for you.

full or better guide is here

https://www.partitionwizard.com/partitionmanager/how-to-change-default-graphics-card-win10.html

another guide, more depth same result

https://windowsloop.com/set-nvidia-graphics-card-as-default-windows/

< Message edited by zakblood -- 3/25/2021 6:04:51 PM >

(in reply to ObeseMonkey)

Post #: 38

RE: Issues getting game to run - 3/25/2021 6:02:00 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

quote:

ORIGINAL: dudefan
it is devastating. i was so looking forward to play. i have hundreds of games, every one works... except this one ;(

Believe me, we really want to get this working for you too!

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dudefan)

Post #: 39

RE: Issues getting game to run - 3/25/2021 6:02:04 PM

VPaulus

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Joined: 6/23/2011
From: Portugal
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@dudefan
Please try to disable all background programs in case these are interfering with the normal running of the game.

You can do this by running msconfig and disabling all non-windows start-up programs and services.
Then once you have disabled all non-Microsoft services, please run the game and see if the issue persists.

If it does not, please then reopen msconfig and reenable those services, one by one, until you find the program causing the problem.

A tutorial on how to do this can be found below:
https://eu.battle.net/support/en/article/23848

(in reply to zakblood)

Post #: 40

RE: Issues getting game to run - 3/25/2021 6:03:18 PM

ObeseMonkey

Posts: 91
Joined: 6/5/2020
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quote:

ORIGINAL: zakblood

quote:

ORIGINAL: ObeseMonkey

quote:

ORIGINAL: Erik Rutins

Just one other thought, we're seeing some dual gpus - do you have any way to try on just one GPU and see if that makes a difference?

I dont think so, at least fiddling around I can't find a way too.

Edit: I disabled the Nvidia driver(?) in the device manager and made no difference.

no you need to do it the other way around

From NVIDIA Control Panel select 3D Settings then select Manage 3D Settings in the tab Preferred Graphics Processor, select High performance NVidia processor. Select Okay to apply changes. Reboot and computer and then try playing the game and see if this works for you.

Oh its already set as that, but Ill try a restart anyway. Should I try using integrated?

(in reply to zakblood)

Post #: 41

RE: Issues getting game to run - 3/25/2021 6:05:15 PM

zakblood

Posts: 22687
Joined: 10/4/2012
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no and pc needs to be rebooted after a change for it to work on most pc's

(in reply to ObeseMonkey)

Post #: 42

RE: Issues getting game to run - 3/25/2021 6:09:43 PM

dudefan

Posts: 139
Joined: 2/26/2021
Status: offline

quote:

ORIGINAL: VPaulus

Please try to disable all background programs in case these are interfering with the normal running of the game.

You can do this by running msconfig and disabling all non-windows start-up programs and services.
Then once you have disabled all non-Microsoft services, please run the game and see if the issue persists.

If it does not, please then reopen msconfig and reenable those services, one by one, until you find the program causing the problem.

THIS IS IT

i deactivated everythiung and it works now

(in reply to VPaulus)

Post #: 43

RE: Issues getting game to run - 3/25/2021 6:10:40 PM

ObeseMonkey

Posts: 91
Joined: 6/5/2020
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Same, Ill post when I have found which program.

(in reply to dudefan)

Post #: 44

RE: Issues getting game to run - 3/25/2021 6:11:08 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

quote:

ORIGINAL: dudefan

quote:

ORIGINAL: VPaulus

Please try to disable all background programs in case these are interfering with the normal running of the game.

You can do this by running msconfig and disabling all non-windows start-up programs and services.
Then once you have disabled all non-Microsoft services, please run the game and see if the issue persists.

If it does not, please then reopen msconfig and reenable those services, one by one, until you find the program causing the problem.

THIS IS IT

i deactivated everythiung and it works now

Ok, please if at all possible can you try reactivating them to let us know which one was the problem? This could be very helpful to figure out what might be causing this issue for others.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dudefan)

Post #: 45

RE: Issues getting game to run - 3/25/2021 6:15:03 PM

dudefan

Posts: 139
Joined: 2/26/2021
Status: offline

i think i identified it. it is nahimic sound apllication (NAHIMIC 2)

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Post #: 46

RE: Issues getting game to run - 3/25/2021 6:16:23 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

It's an application installed by MSI. It usually mess with a lot of games.

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Post #: 47

RE: Issues getting game to run - 3/25/2021 6:16:39 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

I haven't heard of that, I'll search for information but do you know anything about what it is and why you have it installed?

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dudefan)

Post #: 48

RE: Issues getting game to run - 3/25/2021 6:16:56 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

quote:

ORIGINAL: VPaulus
It's an application installed by MSI. It usually mess with a lot of games.

Aha, thanks Paulo!

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to VPaulus)

Post #: 49

RE: Issues getting game to run - 3/25/2021 6:23:02 PM

dudefan

Posts: 139
Joined: 2/26/2021
Status: offline

It is definitely nahimic. It is an msi audio software. Thank you for your help. I will be on the battlefield now. Good night and good luck

(in reply to Erik Rutins)

Post #: 50

RE: Issues getting game to run - 3/25/2021 6:23:55 PM

ObeseMonkey

Posts: 91
Joined: 6/5/2020
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Does anyone know if I even need Nahimic on at all?

Thanks for all the help BTW!

< Message edited by ObeseMonkey -- 3/25/2021 6:26:56 PM >

(in reply to dudefan)

Post #: 51

RE: Issues getting game to run - 3/25/2021 6:29:35 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

no you don't

it offers richer deeper 3d sound on the 1 in a million games which supports it.

as far as i can find, it's a driver for a realtek audio chip, so uninstalling and reinstalling the latest windows 10 version of realtek audio windows 10 drivers should work

but saying that, you also would need to unload the console as well as the drivers, as the console from what i'm reading auto updates the drivers once removed, so if you don't remove the console, once you use the MSI update tool or windows upgrade update tool, the drivers will autoload on there own

< Message edited by zakblood -- 3/25/2021 6:38:01 PM >

(in reply to ObeseMonkey)

Post #: 52

RE: Issues getting game to run - 3/25/2021 6:30:10 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Unfortunately I don't know - from a quick read through I would expect it's not necessary but rather offers some optional additional features. However, if you can disable it while running WITE2 that is clearly a good idea.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ObeseMonkey)

Post #: 53

RE: Issues getting game to run - 3/25/2021 6:34:20 PM

ObeseMonkey

Posts: 91
Joined: 6/5/2020
Status: offline

Cool. I�ll leave it off for now. Thanks again for the help!

(in reply to Erik Rutins)

Post #: 54

RE: Issues getting game to run - 3/25/2021 6:37:58 PM

VPaulus