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Graphic issue in 4k

 
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Graphic issue in 4k - 3/25/2021 5:33:29 PM   
cdsys

 

Posts: 37
Joined: 6/29/2020
From: Belgium
Status: offline 		Resolution 3840x2160
Scale and layout 125%

See attached file, text is not in it's proper location.

Attachment (1)
Post #: 1
RE: Graphic issue in 4k - 3/25/2021 5:37:07 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please try this and let us know if it helps resolve the offset text:

https://www.matrixgames.com/forums/tm.asp?m=4987629

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to cdsys)
Post #: 2
RE: Graphic issue in 4k - 3/25/2021 5:43:58 PM   
cdsys

 

Posts: 37
Joined: 6/29/2020
From: Belgium
Status: offline 		Thank you for the quick reply, but that didn't resolve the issue.

(in reply to Erik Rutins)
Post #: 3
RE: Graphic issue in 4k - 3/25/2021 5:52:06 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		If you manually change your DPI, does that make any difference for you?






Attachment (1)

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to cdsys)
Post #: 4
RE: Graphic issue in 4k - 3/25/2021 5:52:24 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Also, please post a DxDiag

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 5
RE: Graphic issue in 4k - 3/25/2021 5:58:18 PM   
cdsys

 

Posts: 37
Joined: 6/29/2020
From: Belgium
Status: offline 		My DxDiag file

Attachment (1)

(in reply to Erik Rutins)
Post #: 6
RE: Graphic issue in 4k - 3/25/2021 6:00:26 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		This really tells me it's very likely related to the DPI scaling/resolution issue with very high resolutionswe've been chasing.

User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 144 DPI (150 percent)
3840 x 2160 (32 bit)

Could you try manually changing your system DPI (as in the screenshot above) and resolution to see if you can find a combination which resolves this?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to cdsys)
Post #: 7
RE: Graphic issue in 4k - 3/25/2021 6:03:51 PM   
cdsys

 

Posts: 37
Joined: 6/29/2020
From: Belgium
Status: offline 		And the 100% setting didn't help (both tested alone and in combination with dpi settings)

(in reply to cdsys)
Post #: 8
RE: Graphic issue in 4k - 3/25/2021 6:05:51 PM   
cdsys

 

Posts: 37
Joined: 6/29/2020
From: Belgium
Status: offline 		Changed to 150% and the game crashed...

(in reply to cdsys)
Post #: 9
RE: Graphic issue in 4k - 3/25/2021 6:08:01 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Did changing the resolution help at all?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to cdsys)
Post #: 10
RE: Graphic issue in 4k - 3/25/2021 6:10:00 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Are you running the game through the launcher? If so, could you please also try running it manually from the application in the installation folder?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 11
RE: Graphic issue in 4k - 3/25/2021 6:16:54 PM   
cdsys

 

Posts: 37
Joined: 6/29/2020
From: Belgium
Status: offline 		Using Launcher, tried direct from the installation folder, same result. Changed scaling, willl try resolution change later tonight. Time for dinner ;-)

(in reply to Erik Rutins)
Post #: 12
RE: Graphic issue in 4k - 3/25/2021 6:18:09 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		If that doesn't resolve it, please try this:


Please try to disable all background programs in case these are interfering with the normal running of the game.

You can do this by running msconfig and disabling all non-windows start-up programs and services.
Then once you have disabled all non-Microsoft services, please run the game and see if the issue persists.

If it does not, please then reopen msconfig and reenable those services, one by one, until you find the program causing the problem.

A tutorial on how to do this can be found below:
https://eu.battle.net/support/en/article/23848



_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to cdsys)
Post #: 13
RE: Graphic issue in 4k - 3/25/2021 6:29:32 PM   
teddybbeer

 

Posts: 27
Joined: 5/18/2018
From: Estonia
Status: offline 		this guide helped me: blog pauby com\post\high-dpi-settings-windows-10\

i still cant post links

(in reply to Erik Rutins)
Post #: 14
RE: Graphic issue in 4k - 3/26/2021 7:03:13 AM   
cdsys

 

Posts: 37
Joined: 6/29/2020
From: Belgium
Status: offline 		Running windows in 1920x1080 fixes the issue, but of course that's not the idea on a 4k monitor. I will have a look at teddybbeer's link this weekend.

General note, an (or multiple) extra zoom in levels on the map for high resolution gaming would be handy.

(in reply to teddybbeer)
Post #: 15
RE: Graphic issue in 4k - 3/26/2021 1:43:00 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Ok, just to be clear - with no DPI changes but only reducing your resolution to 1920x1080 the problem is gone? Have you tried any other combinations of system and application DPI and resolution to see if your system can be happier with higher resolutoins?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to cdsys)
Post #: 16
RE: Graphic issue in 4k - 3/27/2021 8:31:35 AM   
cdsys

 

Posts: 37
Joined: 6/29/2020
From: Belgium
Status: offline 		Didn't have time to test yesterday (work and such ;-) ). Resumed testing this morning.

Ok back to 3840x2160, 150% scale. No more DPI settings on the exe. Looks good now and no game crash (No idea why it crashed first time I tried it on 150% on Thursday).

thx for all the suggestions and the input.

(in reply to Erik Rutins)
Post #: 17
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