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Game fails on load - 3/25/2021 5:48:39 PM   
hansatuofd

 

Posts: 15
Joined: 7/2/2017
Status: offline 		So I can run the launcher but when I start the game either from launcher or direct from app it briefly shows a window that is all white and then that closes/disappears, no error message.

I've checked Windows Media, setting is correct.
I've follow the compatability instruction you provide in thread 'If the game crashes on launch PLEASE READ THIS'.
Finally, I've note that my display settings recommend 150%, I've tried at both 100% and 150%

The failure is always the same, a window appears that is all white that then disappears, no error message.
Post #: 1
RE: Game fails on load - 3/25/2021 5:50:30 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Can you post a DxDiag please?


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Post #: 2
RE: Game fails on load - 3/25/2021 5:59:08 PM   
hansatuofd

 

Posts: 15
Joined: 7/2/2017
Status: offline 		Here is my dxdiag file

Attachment (1)

(in reply to Erik Rutins)
Post #: 3
RE: Game fails on load - 3/25/2021 6:04:41 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Thanks, just to be clear from your initial post, you did manually try changing your system DPI as well to 100% and no change?






Attachment (1)

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 4
RE: Game fails on load - 3/25/2021 6:09:46 PM   
hansatuofd

 

Posts: 15
Joined: 7/2/2017
Status: offline 		My computer actually shows 150% as recommended, ... but I've tried both.

(in reply to Erik Rutins)
Post #: 5
RE: Game fails on load - 3/25/2021 6:13:47 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please try to disable all background programs in case these are interfering with the normal running of the game.

You can do this by running msconfig and disabling all non-windows start-up programs and services.
Then once you have disabled all non-Microsoft services, please run the game and see if the issue persists.

If it does not, please then reopen msconfig and reenable those services, one by one, until you find the program causing the problem.

A tutorial on how to do this can be found below:
https://eu.battle.net/support/en/article/23848

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 6
RE: Game fails on load - 3/25/2021 6:26:34 PM   
hansatuofd

 

Posts: 15
Joined: 7/2/2017
Status: offline 		Disable all I could (see attached). The white window hangs longer, sometimes reports "not responding" at the top but still just disappears eventually.

Attachment (1)

(in reply to Erik Rutins)
Post #: 7
RE: Game fails on load - 3/25/2021 6:39:06 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Ok, let's try this once:

1. Uninstall WITE2
2. Delete the installer you downloaded, re-download a fresh copy from the Members Area / My Page on our site.
3. Reinstall WITE2.
4. Before launching the game, re-check the settings for the exe per this thread: https://www.matrixgames.com/forums/tm.asp?m=4987629

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 8
RE: Game fails on load - 3/25/2021 6:46:37 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Did you install the game on your C or G drive? Your G seems to be an external drive with FAT32 which could potentially cause issues in some cases.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 9
RE: Game fails on load - 3/25/2021 6:52:59 PM   
hansatuofd

 

Posts: 15
Joined: 7/2/2017
Status: offline 		Game is installed in c:\matrix. G is a google drive file stream and is not used by the game ... FYI, WitE and WitPAE both ran OK on this laptop.

(in reply to Erik Rutins)
Post #: 10
RE: Game fails on load - 3/25/2021 7:05:51 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Open the game installation folder and find a file named "WarInTheEast2.exe". Right Click over that file and select "Properties" from the drop down menu.
Click in the button named "Change high DPI settings".
Tick off all the boxes there.
Click on "OK".
Click "Apply" and "OK" again.

(in reply to hansatuofd)
Post #: 11
RE: Game fails on load - 3/25/2021 8:26:52 PM   
hansatuofd

 

Posts: 15
Joined: 7/2/2017
Status: offline 		All buttons off, no change. still a white window, displays briefly then disappears.

(in reply to VPaulus)
Post #: 12
RE: Game fails on load - 3/25/2021 8:34:15 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		I'm a bit baffled at this point to be honest. I've asked our support and the dev team for further advice on what to try.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 13
RE: Game fails on load - 3/25/2021 8:40:21 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Ok, a couple more questions:

1. Have you tried temporarily disabling any anti-virus/security software? I assume that would have been covered above, but just in case it's somehow intercepting the game. We've seen some truly weird issues due to this type of software in the past.

2. If you check your Windows Event Viewer, is anything relating to WITE2 listed in the Application logs? If you're not sure how to do this:

Step 1. Type Event Viewer in the Windows 10 search box. Then right click the best match Event Viewer and choose Run as Administrator.
Step 2. Click on Windows Logs, then Application and look for red exclamation point icon error logs that reference the WarintheEast2.exe application.
Step 3. If you find any, please post the info in the details here.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 14
RE: Game fails on load - 3/25/2021 9:10:21 PM   
hansatuofd

 

Posts: 15
Joined: 7/2/2017
Status: offline 		Have to research to see if I can disable Antivirus ...

But there are a bunch of errors in event log, I've attached one, note the errors are all 1000 but the details vary, I could provide a few more if it helps.

Attachment (1)

(in reply to Erik Rutins)
Post #: 15
RE: Game fails on load - 3/25/2021 9:13:07 PM   
Helpless


Posts: 15793
Joined: 8/27/2004
Status: offline 		Can you check if you got a crash dump file name WarInTheEast2.exe.<number>.dmp in C:\Users\<your username>\AppData\Local\CrashDumps ?

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to hansatuofd)
Post #: 16
RE: Game fails on load - 3/25/2021 9:28:18 PM   
hansatuofd

 

Posts: 15
Joined: 7/2/2017
Status: offline 		There are a bunch of crash dumps.

The files are 101MB so they are too large (also first had to change .dmp to .txt to get the interface to accept it ... that's when it told me it's too large.

(in reply to Helpless)
Post #: 17
RE: Game fails on load - 3/25/2021 9:32:58 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		If you can zip them up they should be much smaller, perhaps small enough to attach here. If not, you can e-mail them to me at erikr@matrixgames.com or put them up in wetransfer.com (it's free) and share a link to the download here.

< Message edited by Erik Rutins -- 3/25/2021 9:33:05 PM >

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 18
RE: Game fails on load - 3/25/2021 9:33:38 PM   
Helpless


Posts: 15793
Joined: 8/27/2004
Status: offline 		Yes, it is too large for the forum, although zipping can make it way smaller.

You can try to upload last dump to the free filesharing service, ex https://wetransfer.com/, and provide a link. Thanks!

< Message edited by Helpless -- 3/25/2021 9:36:08 PM >

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to hansatuofd)
Post #: 19
RE: Game fails on load - 3/25/2021 9:35:40 PM   
hansatuofd

 

Posts: 15
Joined: 7/2/2017
Status: offline 		Zip worked, here is one of the crash dumps.

...Ooh, and thanks for all your help on this.

Attachment (1)

(in reply to Erik Rutins)
Post #: 20
RE: Game fails on load - 3/25/2021 10:18:28 PM   
Helpless


Posts: 15793
Joined: 8/27/2004
Status: offline 		Thanks for the dump.

It looks like it is caused by the speech recognition service which is dispatching messages to the window during it's creation. I was able to replicate it on my pc.

Can you try to disable speech recognition in control panel, if it is on of cause?



_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to hansatuofd)
Post #: 21
RE: Game fails on load - 3/25/2021 10:49:29 PM   
Helpless


Posts: 15793
Joined: 8/27/2004
Status: offline 		Attached an exe which might fix startup issue.

Please give it a try, just keep in mind this is a version which is still under the test.

Attachment (1)

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Helpless)
Post #: 22
RE: Game fails on load - 3/26/2021 6:40:37 AM   
kosigan86

 

Posts: 12
Joined: 7/27/2007
Status: offline 		I was getting crashes whenever I attempted to load a scenario. Disabling "Run as Administrator" and all the DPI settings, plus adding the linked BETA .exe fixed the issue entirely. Just FYI.

(in reply to Helpless)
Post #: 23
RE: Game fails on load - 3/26/2021 7:07:11 AM   
Steelers708

 

Posts: 138
Joined: 12/7/2010
From: England
Status: offline 		I too was having the same issue of a white box and then nothing, having tried all your other suggestions a clean install and your Beta exe seems to have solved the problem thank you.

(in reply to Helpless)
Post #: 24
RE: Game fails on load - 3/26/2021 8:41:55 AM   
hansatuofd

 

Posts: 15
Joined: 7/2/2017
Status: offline 		So I disable the speech recognition and the game started. Do you want me to load the beta as well? ... or only if I want to reenable speech recognition?

(in reply to Steelers708)
Post #: 25
RE: Game fails on load - 3/26/2021 10:56:18 AM   
Helpless


Posts: 15793
Joined: 8/27/2004
Status: offline
quote:

So I disable the speech recognition and the game started. Do you want me to load the beta as well? ... or only if I want to reenable speech recognition?


If you could try it with speech recognition on, it would give us another prove. Anyway, thanks for the logs and confirmation.

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to hansatuofd)
Post #: 26
RE: Game fails on load - 3/26/2021 2:00:16 PM   
hansatuofd

 

Posts: 15
Joined: 7/2/2017
Status: offline 		Copied new .exe to replace original .exe. turned on speech recognition to run at startup. Restarted computer. Started game and it runs OK with speech recognition enabled.

Thanks!

(in reply to Helpless)
Post #: 27
RE: Game fails on load - 3/26/2021 2:21:39 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Great news, thank you for confirming that.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to hansatuofd)
Post #: 28
RE: Game fails on load - 3/28/2021 1:31:13 AM   
dethbass


Posts: 15
Joined: 4/21/2007
Status: offline 		I had the exact same issue as the original poster.

For me closing Cortana fixed the issue

/S

(in reply to Erik Rutins)
Post #: 29
RE: Game fails on load - 3/29/2021 5:08:31 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please give this new 4k/DPI Hotfix a try:

https://www.matrixgames.com/forums/tm.asp?m=4991284

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dethbass)
Post #: 30
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