Christolos
Posts: 953
Joined: 4/24/2014
From: Montreal, Canada
Status: offline
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quote:
ORIGINAL: AlvaroSousa
I used to be in I.T. support and usually BSODs are usually some hardware issue.
#1 PC specs
#2 Operation System
#3 Is it only N.A. campaign or is it all scenarios?
#4 Post the error log when it comes back up.
Error game logs are here
C:\Users\"your user ID"\AppData\LocalLow\Kraken Studios\WarPlan\player.log
Easiest fix is uninstall, reinstall, update in case anything got corrupted.
Hi Alvaro,
Many thanks for your attention to this matter! 
#1:
#2: Windows 10
#3: I have not tried any other scenario yet except for the NA scenario first against the AI, where I never really noticed the issue, but in this case I never restarted the computer except with hard restarts, so... I only noticed the issue once I started playing the NA scenario by PBEM followed by some PBEM turns with the 39 scenario, then back to some PBEM NA turns in which I noticed the top bar menu screens appearing blank and eventually becoming completely locked, but only after about maybe 3 or 4 turns or so (I can't remember exactly). The game never suffered any CTDs, so I have no game error messages in the player.log that I can see, nor any files in the crash folder. This forced me to force quit (because the game was locked/frozen) using the Task Manager. I then proceeded to restart the computer, and only then did I see the BSOD upon restarting, which I could recover from. I also noticed a huge memory dump had occurred (with CCleaner). I then tried to see what would happen if I only played one turn of my NA PBEM game and then restart the computer, i.e., before it could freeze up, and I again noticed the BSOD (and memory dump) upon restarting.
4#: I see nothing by way of any text that could be related to an error in the player.log file I currently have, but maybe that is because the file gets refreshed each time...or is it a running log? I will reproduce the issue and see what it shows and post it in a follow-up post.
I ran a full hardware (Dell support) diagnostics on my computer and everything is fine.
My understanding is that, yes, while BSODs can indicate some hardware issues, they can also occur when Windows encounters some issues that it cannot handle, which I presume could sometimes mean software related issues. These software related issues typically involve improperly installed or corrupted software, or settings, meaning that it is usually fixable. So reinstalling could be the fix, I hope.
Would reinstalling cause me to lose the current PBEM games I have going?
Best regards,
C
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< Message edited by Christolos -- 4/29/2021 9:37:18 PM >
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