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Email notification from Slitherine down?

 
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Email notification from Slitherine down? - 5/1/2021 11:17:24 AM   
Cpuncher

 

Posts: 354
Score: 0
Joined: 3/26/2019
Status: offline 		Hi,
Is the email notification for "it's your turn to play" for PBEM down? I didn't get one for my last turn to play, and now it seems my opponent hasn't started to play his turn longer than usual.
Post #: 1
RE: Email notification from Slitherine down? - 5/1/2021 8:19:14 PM   
LoneRunner

 

Posts: 202
Score: 0
Joined: 8/16/2020
Status: offline 		I noticed the lack of an email notification in my online game also. My opponent normally finishes his move at night and I respond in the morning. I didn't see an email notification but went into the game anyway just to check. And his move was there.

(in reply to Cpuncher)
Post #: 2
RE: Email notification from Slitherine down? - 5/3/2021 3:51:52 PM   
Hubert Cater

 

Posts: 5199
Score: 2
Joined: 7/22/2013
Status: offline 		It might be a temporary glitch, contacting Matrix Support always helps as it let's them know if there is an issue.

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(in reply to LoneRunner)
Post #: 3
RE: Email notification from Slitherine down? - 5/4/2021 12:10:56 AM   
LoneRunner

 

Posts: 202
Score: 0
Joined: 8/16/2020
Status: offline 		Still not getting email notifications.

I can't remember how I set my games up for email notification in the first place. Can't find anything in settings. Did I click a box when the game first started?

(in reply to Hubert Cater)
Post #: 4
RE: Email notification from Slitherine down? - 5/4/2021 9:23:48 AM   
BillRunacre

 

Posts: 4945
Score: 2
Joined: 7/22/2013
Status: offline 		I recall that the setting is actually stored in your Matrix Games account, try logging in to that and check the settings there.

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(in reply to LoneRunner)
Post #: 5
RE: Email notification from Slitherine down? - 5/4/2021 1:18:12 PM   
Rommel62

 

Posts: 12
Score: 0
Joined: 12/4/2016
Status: offline 		I have the same problem, no email alert for the turn. Seems to have started around May 1.

(in reply to BillRunacre)
Post #: 6
RE: Email notification from Slitherine down? - 5/5/2021 9:14:51 AM   
BillRunacre

 

Posts: 4945
Score: 2
Joined: 7/22/2013
Status: offline 		It might be best to raise it with Matrix support so they can look into it:

https://www.matrixgames.com/contacts

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(in reply to Rommel62)
Post #: 7
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