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[RESOLVED] Lost coupon on fail transaction

 
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[RESOLVED] Lost coupon on fail transaction - 10/3/2021 12:53:13 AM   
Norm49

 

Posts: 55
Joined: 6/5/2015
Status: offline
Hi I try to buy the game on your site using a coupon i receive by mail for being with you for some years. The transaction fail for no apparent reason. Credit card is good i double check the number credit is available. Now if I try again it say i use my coupon.

Can i have a new one to replace it? You toke it but never send me the game. Apparently the money was not take out form my credit card.

< Message edited by Dimitris -- 11/4/2021 12:12:18 PM >
Post #: 1
RE: Lost coupon on fail transaction - 10/3/2021 4:08:58 AM   
michaelm75au


Posts: 13500
Joined: 5/5/2001
From: Melbourne, Australia
Status: offline
Hi
you need to log a ticket with Matrix Support.
https://www.matrixgames.com/contacts


_____________________________

Michael

(in reply to Norm49)
Post #: 2
RE: Lost coupon on fail transaction - 10/5/2021 7:07:12 PM   
Norm49

 

Posts: 55
Joined: 6/5/2015
Status: offline
Ok

Thanks I'm in contact with them to resolve the problem.

(in reply to michaelm75au)
Post #: 3
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