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Store purchase problem rectified

 
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Store purchase problem rectified - 12/14/2021 6:33:39 PM   
eastwindrain

 

Posts: 230
Joined: 11/29/2005
Status: offline 		Had three attempts to buy seven games with discount code.
Each time the message was problem with cart.
Did a reboot and had another go only to be told my coupon had already been used !!!.
At this point I noticed a flood of emails from Matrix confirming my games purchase.
So problem solved but thought I would update you on the glitch.

Still have not received my receipt for the games I purchased, and MY PAGE still does not register them.
Post #: 1
RE: Store purchase problem rectified - 12/14/2021 10:24:55 PM   
ObeseMonkey

 

Posts: 91
Joined: 6/5/2020
Status: offline 		Just double check you haven't been charged multiple times. That's what it did for me a few weeks ago when I had the same issue. Matrix support were pretty good at fixing that issue, even if they don't seem to of fixed this store glitch yet.

(in reply to eastwindrain)
Post #: 2
RE: Store purchase problem rectified - 12/15/2021 10:01:35 AM   
eastwindrain

 

Posts: 230
Joined: 11/29/2005
Status: offline
quote:

ORIGINAL: ObeseMonkey

Just double check you haven't been charged multiple times. That's what it did for me a few weeks ago when I had the same issue. Matrix support were pretty good at fixing that issue, even if they don't seem to of fixed this store glitch yet.


Thanks for the heads up, will do.
I did read your post on this subject several days ago.

_____________________________


(in reply to ObeseMonkey)
Post #: 3
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