achappelle
Posts: 150
Joined: 5/11/2001 From: Vancouver, BC Status: offline
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At least you've got yours Major.... I ordered mine over a month ago and it's still "processing". I can't even get an answer through the help desk. Funny thing is the almost $100.00 charge on my credit card went through almost immediately. The product is great, at least the free one I've used for years, but customer service sucks!!! As I've maitained through the whole deal: if I order materials from a supplier, and they are out of stock on one item, and they hold my shipment for over a month, well let's just say, I stop ordering from them. Come on guys, we know you have put in a lot of time and effort on the product, but the service end needs a lot of work. I've worked in the customer service industry for over a decade, and there was a recent survey that indicated that 41% of IT customers considered consistant communication of progress on an issue was more important than the actual resolution of the problem which accounted for 27% or so of respondents. I guess my point is, while I would like the problem fixed, my frustration arises from the lack of response, so David, Paul, with all due respect, can you take my rant as positive criticism, and just let me know what the hell's going on. Respectfully my 2cents
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"Molon Labe" - Leonidas @ Thermopylae (Come Get Them!!)
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