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RE: More Digital River fun and games

 
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RE: More Digital River fun and games - 7/13/2004 7:18:05 AM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline 		Hi Oleg

And other Croatia customers. Please try ordering again and let me know the results. If you still can not order please email me details step by step what you are getting at davidh@matrixgames.com. Thanks for your help.

David

_____________________________


(in reply to 2ndACR)
Post #: 61
RE: More Digital River fun and games - 7/13/2004 2:56:11 PM   
Apollo11


Posts: 24082
Joined: 6/7/2001
From: Zagreb, Croatia
Status: offline 		Hi all,

quote:

ORIGINAL: David Heath

Hi Oleg

And other Croatia customers. Please try ordering again and let me know the results. If you still can not order please email me details step by step what you are getting at davidh@matrixgames.com. Thanks for your help.

David


David, nothing has changed...

If I go to store and choose whatever country (i.e. "USA, "European Union" or "Other Country") and then select WitP and press "Add to Cart" I get:



I (and I think all others) were never able to get to place where we can even enter our credit card data.

The DigitalRiver dumps us off immediately...


Leo "Apollo11"

(in reply to David Heath)
Post #: 62
RE: More Digital River fun and games - 7/13/2004 6:07:15 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		2ndACR,

quote:

ORIGINAL: 2ndACR
The one that ordered on the 3rd and got it on the 6 or 7 was in Seattle.
To me that says it was burned on the 3rd or 4th. Go figure.

I have been trying to account for the holiday, but seeing some across the country
get it even after I ordered it on the 1st is annoying as heck.

I am trying to account for the holiday, my patience is still here. No fingernails left though.
My ranting will not start in ernest until Thurs or Friday.

I would just like to know if they dropped it in the mail yet, but
order status doesn't tell you that bit of info. It just says complete.
Even though I have not done a DD etc.


We agree that there should be notification and we're working to get that to happen. I just think it's worth pointing out that to date, while CDs may not be arriving as soon as our customers would like them to (and I do understand that feeling, I've watched my own mailbox many a time), as far as I've been able to trace they've been arriving within the promised time, which is the benchmark we really have to check against. As I said, we're working with Digital River to improve feedback and information to the customer on a variety of issues at each step in the process. Thanks for your help.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to 2ndACR)
Post #: 63
Finally OK!!! - 7/14/2004 2:57:58 PM   
Apollo11


Posts: 24082
Joined: 6/7/2001
From: Zagreb, Croatia
Status: offline 		Hi all,

Believe it or not but today I managed to enter DigitalRiver store and bought WitP - I am DLing it now!!!

Thanks a lot David, Erik and Marc!


Leo "Apollo11"

(in reply to Oleg Mastruko)
Post #: 64
RE: Finally OK!!! - 7/14/2004 3:09:35 PM   
barbarrossa


Posts: 359
Joined: 3/25/2004
From: Shangri-La
Status: offline 		.........Houston.........the eagle has landed!

Cheers!

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"It take a brave soldier to be a coward in the Red Army" -- Uncle Joe

"Is it you or I that commands 9th Army, My Fuhrer?" -- Model

(in reply to Apollo11)
Post #: 65
RE: Finally OK!!! - 7/14/2004 4:09:42 PM   
Oleg Mastruko


Posts: 4921
Joined: 10/21/2000
Status: offline 		Yes it finally seems to be working, though I personally won't be completing the download these days as I am on the vacation, on a laptop behind slow modem link.

Anyway, thanks for your efforts David and Matrix, though I'd still expect faster reaction from DR, them being "e-business web store" provider and whatnot.

I hope we all learned something from this experience, and now lets get to what it's all about - playing the GAME

Oleg

_____________________________


(in reply to barbarrossa)
Post #: 66
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