Can`t bay the game DD :(

Matrix Games Forums

Forums Register Login Photo Gallery Member List Search Calendars FAQ

My Profile Inbox Address Book My Subscription My Forums Log Out

Can`t bay the game DD :(

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [Current Games From Matrix.] >> [World War II] >> War In The Pacific - Struggle Against Japan 1941 - 1945 >> Can`t bay the game DD :(

Page: [1]

Message

<< Older Topic Newer Topic >>

Can`t bay the game DD :( - 7/17/2004 11:05:02 AM

slider1

Posts: 9
Joined: 7/17/2004
Status: offline

note: Sorry by mi english!!!

I`m from Ukraine (exUssr country). I have a MasterCard fo payment only in internet, ergo these card do not have 1st and 2nd name of the customer! Then i try baying the game, system say me error "Your order cannot be completed because either inaccurate or incomplete information was entered"
can somone help me please ?

I realy wery long wayting thise game ? Please help me!!!

Anton

Post #: 1

RE: Can`t bay the game DD :( - 7/17/2004 2:39:14 PM

kaleun

Posts: 5145
Joined: 5/29/2002
From: Colorado
Status: offline

Anton, take a look at the "More DR sheenanigans" thread. There are several other threads, people from Croatia and Serbia have had this problem too. Obviously we must add Ukraine to the list.
Send an E-mail to Matrix customer service, and they will try to help you.
I'm sorry you are having problems.
Good luck.

_____________________________

Appear at places to which he must hasten; move swiftly where he does not expect you.
Sun Tzu

(in reply to slider1)

Post #: 2

RE: Can`t bay the game DD :( - 7/17/2004 2:49:56 PM

Delphinium

Posts: 123
Joined: 3/18/2004
From: United Kingdom (England)
Status: offline

Before we all stick pins into DR effegies, maybe it is their card acquirer that is stopping them taking cards from certain geographic areas. I work in retail IT & usually card acquirers, especially in Europe lay down the restrictions.

(in reply to slider1)

Post #: 3

RE: Can`t bay the game DD :( - 7/17/2004 2:51:41 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi,

Actually, it sounds like a credit card with no name is the problem as Ukraine is not a restricted country. Please e-mail us at support@matrixgames.com and we'll try to help.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to kaleun)

Post #: 4

RE: Can`t bay the game DD :( - 7/17/2004 7:44:48 PM

slider1

Posts: 9
Joined: 7/17/2004
Status: offline

Thanks to all!

I try to support e-mail maybe they will solve a problem

Anton

(in reply to Erik Rutins)

Post #: 5

Page: [1]

All Forums >> [Current Games From Matrix.] >> [World War II] >> War In The Pacific - Struggle Against Japan 1941 - 1945 >> Can`t bay the game DD :(

Page: [1]