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CD on Demand - 7/27/2004 4:28:13 AM   
jewel

 

Posts: 14
Joined: 2/8/2004
From: Illinois
Status: offline 		How long until CD is shipped? I ordered on 7/2/04.
Post #: 1
RE: CD on Demand - 7/28/2004 5:28:50 PM   
Alby


Posts: 4855
Joined: 4/29/2000
From: Greenwood, Indiana
Status: offline 		Jewel I would go to the "support" section to check on order status
there are also links there I think to contact support.

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(in reply to jewel)
Post #: 2
RE: CD on Demand - 7/28/2004 5:53:19 PM   
Major_Johnson

 

Posts: 280
Joined: 6/29/2000
From: Beach Haven, NJ, USA
Status: offline 		Don't do what I did with LV. I figured it would be delivered to my mail box. After a month or so I went to support and checked my status, to find that it was delivered weeks previously! Due to the set up of my house I never use my front door or front steps. I ran down, opened up the front door and there it was!! UH! Thank God Matrix ships things in weather proof packaging!!!

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M.J.!
We serve others best when at the same time we serve ourselves.

(in reply to Alby)
Post #: 3
RE: CD on Demand - 7/30/2004 3:25:42 AM   
jewel

 

Posts: 14
Joined: 2/8/2004
From: Illinois
Status: offline 		I checked all around the house and even on the roof in case it came airmail. No luck.

Alby, I tried the support page and could not confirm that the thing had shipped. I tried to contact support, but all I received was a canned reply that told me to goto the support page and check what I had already checked. I have tried to find a way to contact Matrix directly but one has to sign up to be a "member" in order to talk to someone. I guess that simply buying a product does not afford anyone any help with a problem.

Thank you both for your help,

Sincerly,

jewel
The very dissapointed customer.

(in reply to Alby)
Post #: 4
RE: CD on Demand - 7/30/2004 11:30:43 AM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		Please drop an email to support@matrixgames.com. We also need your order numbers please.

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Marc von Martial
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(in reply to jewel)
Post #: 5
RE: CD on Demand - 9/5/2004 12:49:10 AM   
jewel

 

Posts: 14
Joined: 2/8/2004
From: Illinois
Status: offline 		still no cd, guess I will my support of MG remains worthless to them

(in reply to Marc von Martial)
Post #: 6
RE: CD on Demand - 9/5/2004 4:37:22 AM   
KG Erwin


Posts: 8981
Joined: 7/25/2000
From: Cross Lanes WV USA
Status: offline 		Jewel, did you contact the support e-mail addy, with your order number ? The vast majority of gamers swear by, not at, Matrix Games' support of their customers. Don't give up on us. We'll get this sorted out. If need be, we'll go straight to the top.

< Message edited by KG Erwin -- 9/4/2004 9:40:21 PM >

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(in reply to jewel)
Post #: 7
RE: CD on Demand - 9/8/2004 12:07:51 AM   
KG Erwin


Posts: 8981
Joined: 7/25/2000
From: Cross Lanes WV USA
Status: offline 		Jewel, here's the response I got from Marc:

Please email with order number to support@matrixgames.com

Thanks, Marc

< Message edited by KG Erwin -- 9/7/2004 5:08:39 PM >

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(in reply to KG Erwin)
Post #: 8
RE: CD on Demand - 9/8/2004 6:07:59 AM   
jewel

 

Posts: 14
Joined: 2/8/2004
From: Illinois
Status: offline 		I did email Marc in early August so I will try it again. Thank you.

(in reply to KG Erwin)
Post #: 9
RE: CD on Demand - 10/18/2004 2:47:36 AM   
jewel

 

Posts: 14
Joined: 2/8/2004
From: Illinois
Status: offline 		Ordered 7/2. Arrived 10/15.

(in reply to jewel)
Post #: 10
RE: CD on Demand - 10/18/2004 3:01:00 AM   
KG Erwin


Posts: 8981
Joined: 7/25/2000
From: Cross Lanes WV USA
Status: offline 		Jewel, I am sorry it took so long, but I'm glad you finally got it. Listen, I'm gonna contact the powers-that-be and see if we can't make it up to you in some way.

< Message edited by KG Erwin -- 10/17/2004 8:21:05 PM >

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(in reply to jewel)
Post #: 11
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