Erik Rutins
Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
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Hello everyone,
We had a couple of glitches in the initial overnight release that may have affected you, so this is the place to go for the solutions.
1. Order receipt had no serial number.
By unfortunate chance, the serial number database crashed last night and while it was returned to service within a short time, some orders went out with receipts that did not include activation codes. The orders themselves are fine and if you were affected by this, you need only go to www.findmyorder.com and put in your order information to get your serial number/activation code.
2. Can't save games.
The initial installer that was posted had a glitch that did not create the directory for saved games properly. You can either solve this yourself by creating a /savedgames sub-folder under your Supremacy installation folder, or you can re-download the updated installer which is now online and creates the /savedgames sub-folder properly. We apologize for this error.
3. Slow Downloads
Some customers have also reported slow download speeds. We have not been able to duplicate this, but we are investigating. In general, the online store has more than enough bandwidth and the problem is much more likely to be somewhere between our server and your internet provider. If you are experiencing slow or interrupted downloads, we recommend using www.stardownloader.com to allow seamless recovery from interruptions and broken downloads.
Regards,
- Erik
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