Matrix Games Forums

 Forums  Register  Login  Photo Gallery  Member List  Search  Calendars  FAQ 

My Profile  Inbox  Address Book  My Subscription  My Forums  Log Out

Extremely Disapointed

 
View related threads: (in this forum | in all forums)

Logged in as: Guest
Users viewing this topic: none
  Printable Version
All Forums >> [Current Games From Matrix.] >> [Ancients] >> Tin Soldiers: Julius Caesar >> Tech Support >> Extremely Disapointed Page: [1]
Login
Message << Older Topic   Newer Topic >>
Extremely Disapointed - 4/27/2005 8:00:48 AM   
bssy

 

Posts: 22
Joined: 4/2/2005
Status: offline 		I normally hate purchasing download only games as it is a real pain to reliably download 200MB+ files and not have any problems. Well,, this game looked different enough to give a try. I tied up my computer and phone for the last 24hrs to download the game. Now during installation it gives me nothing but "unknown decompression error" starting with the TSJC_Manual_[EBOOK].pdf and every file afterwards. It appears the file got corrupted during the download. I can't afford to tie up my phone and computer for another 24hrs straight again to redownload the game. For all I know I'll end up with the same problem. I regrettably must request a refund.
Post #: 1
RE: Extremely Disapointed - 4/27/2005 9:41:16 AM   
Adam Parker


Posts: 1848
Joined: 4/2/2002
From: Melbourne Australia
Status: offline 		Bssy, Digital Download imo is not designed for dial-up. The slightest line hiccup will kill you.

There's ample warning here to make use of free download utilities such as Star Downloader which both quicken the download process and ensure re-start capability in the need you need to interrupt the transfer of files.

Any download imo under 250 megs imo is reasonable for a hassle free download experience with broadband/fast internet but in your case I'd have awaited the physical box.

Get Star Downloader and try again. Spread your effort over a couple of nights.

(in reply to bssy)
Post #: 2
RE: Extremely Disapointed - 4/27/2005 10:10:15 AM   
bssy

 

Posts: 22
Joined: 4/2/2005
Status: offline 		Adam,

Actually I did use Star Downloader and it appeared to go through successfully. I got no errors while downloading using Star and the file is the correct size, the installer just gives constant decompression errors when attempting the install. It installs Microsft .Net and the DX9.0c ok, but once it reaches the application, it bombs out. My guess is I did have some type of hiccup during the 24 hrs and that hosed me.

(in reply to Adam Parker)
Post #: 3
RE: Extremely Disapointed - 4/27/2005 11:20:56 AM   
Adam Parker


Posts: 1848
Joined: 4/2/2002
From: Melbourne Australia
Status: offline 		Bssy, I felt your frustration to start with but now doubly so and at me for my assuming you attempted the download otherwise. I remember downloading one of UV's patches around 50 megs dial up and it wasn't fun at all. Refund still does sound extreme. Best of luck.

(in reply to bssy)
Post #: 4
RE: Extremely Disapointed - 4/27/2005 12:01:19 PM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		Hi, do you run any virus scanners or firewalls in the background when you try to install the application?

_____________________________

Marc von Martial
instagram stream

(in reply to Adam Parker)
Post #: 5
RE: Extremely Disapointed - 4/27/2005 7:44:57 PM   
bssy

 

Posts: 22
Joined: 4/2/2005
Status: offline 		Thanks for the response. No virus scanner or firewalls running. The only thing remotely related would be a pop-up blocker, but since I'm not connected to the Net while installing that shouldn't be an issue.

(in reply to Marc von Martial)
Post #: 6
RE: Extremely Disapointed - 4/27/2005 8:17:56 PM   
TheHellPatrol


Posts: 1588
Joined: 7/3/2004
Status: offline 		Maybe this will help you: when i dd'd and installed Tin Soldiers: Alexander the installer asked if i wanted to install "Microsoft Net Framework", i said WTF is that? No...i didn't know that i NEEDED to have "Microsoft Net Framework" for TSATG to work and i had all kinds of errors trying to run the game before uninstalling and reinstalling "with" "Net Framework". That solved it for me, i hope this helps.

_____________________________

A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau

(in reply to bssy)
Post #: 7
RE: Extremely Disapointed - 4/27/2005 8:41:00 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		bssy,

Have you ever downloaded anything this large before? Unfortunately, even with Stardownloader a dial-up connection is not a guarantee that it will work on the first download. We list the download time for customers in the store info for the product so that a decision can be made if a download is feasible. If not, we offer the shipped boxed version (which will be available for Caesar later this week). If you absolutely can't get this downloaded, please e-mail us at support@matrixgames.com and ask us to arrange for a boxed copy, which we may be able to do on a rare basis through working with the online store folks.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to bssy)
Post #: 8
RE: Extremely Disapointed - 4/27/2005 8:54:05 PM   
bssy

 

Posts: 22
Joined: 4/2/2005
Status: offline 		TheHellPatrol,

Yeah, I saw the installation of .NET and I did select it. Strange that .NET installed fine, it's just the game files that don't install.

(in reply to Erik Rutins)
Post #: 9
RE: Extremely Disapointed - 4/27/2005 9:47:13 PM   
TheHellPatrol


Posts: 1588
Joined: 7/3/2004
Status: offline
quote:

ORIGINAL: bssy

TheHellPatrol,

Yeah, I saw the installation of .NET and I did select it. Strange that .NET installed fine, it's just the game files that don't install.
Did you dd it right after release? Digital River has been known to make little "boo boos" with new releases and maybe something was FUBAR at the time of download. If i was you i would go through this process:
a) check for updates for your PC and Windows OS(yeah, yeah...i know)
b) defrag your harddrive AFTER uninstalling Tin Soldiers and check for errors/viruses
c) with "stardownloader" in hand re-download and try it again.
Chances are it won't happen again and if it does then there are more nefarious devices at work...Good Luck!


_____________________________

A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau

(in reply to bssy)
Post #: 10
RE: Extremely Disapointed - 4/29/2005 8:27:26 PM   
bssy

 

Posts: 22
Joined: 4/2/2005
Status: offline 		fyi, I was able to scare up a laptop with a burner and access to high speed internet. I downloaded, burned and successfully installed the game. Thanks for all the support! Btw, this game is really fun, I always wanted to get into miniatures but never had the space, time or available opponents. This game overcomes all those barriers.

(in reply to bssy)
Post #: 11
RE: Extremely Disapointed - 4/29/2005 8:38:34 PM   
TheHellPatrol


Posts: 1588
Joined: 7/3/2004
Status: offline
quote:

ORIGINAL: bssy

fyi, I was able to scare up a laptop with a burner and access to high speed internet. I downloaded, burned and successfully installed the game. Thanks for all the support! Btw, this game is really fun, I always wanted to get into miniatures but never had the space, time or available opponents. This game overcomes all those barriers.

Good news, Alexander is/was great fun and i'm sure Caesar is even better. I'll pick it up someday but right now i just can't handle one more game...GGWAW=major time invested, Witp=soon to cost me a whole summer, again...BiN= more scenarios and upcoming BiT...Crown of Glory=Oh my God! gotta have it...
@Matrix: you guys gotta slow down

_____________________________

A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau

(in reply to bssy)
Post #: 12
RE: Extremely Disapointed - 4/29/2005 9:15:59 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Bssy,

Very glad to hear you are gaming happily now. Enjoy.

HellPatrol,

Slow down? Just went over the release schedule today, heck, we're speeding up!

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to TheHellPatrol)
Post #: 13
RE: Extremely Disapointed - 4/29/2005 10:05:08 PM   
TheHellPatrol


Posts: 1588
Joined: 7/3/2004
Status: offline
quote:

ORIGINAL: Erik Rutins
HellPatrol,

Slow down? Just went over the release schedule today, heck, we're speeding up!

Regards,

- Erik
Bring it on! Who needs sleep anyway.


_____________________________

A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau

(in reply to Erik Rutins)
Post #: 14
Page:   [1]
All Forums >> [Current Games From Matrix.] >> [Ancients] >> Tin Soldiers: Julius Caesar >> Tech Support >> Extremely Disapointed Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Forum Software © ASPPlayground.NET Advanced Edition 2.4.5 ANSI

2.016