HELP!!!

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HELP!!! - 4/20/2010 9:26:13 PM

Gargoil

Posts: 389
Joined: 1/6/2008
Status: offline

I bought this game as a digital download only. I copy and pasted my serial number in to download it.

That was a week ago. Now I realize I never got an email confirming my purchase - so I don't have the serial number anywhere. I can't register it, I can't re-download it, all because of a stupid number that they keep secret from me except for one chance to get it, and I thought I would get in an email.

Help - anybody know anything I can do?

Post #: 1

RE: HELP!!! - 4/20/2010 9:31:00 PM

Druthlen

Posts: 43
Joined: 4/4/2010
Status: offline

I would get a recipt or print out from your credit card company or paypal showing the purchase and email it to support. Include the email you used to purchase the game along with full name and address. That should help them hunt it down and get it for you. Good luck.

Also when you buy something with credit card the merchant is required to have a 800 number you can call. Call your credit card company and get the 800 number that is tied to the purchase order.

(in reply to Gargoil)

Post #: 2

RE: HELP!!! - 4/20/2010 9:31:30 PM

Lorini

Posts: 21
Joined: 4/18/2010
Status: offline

Check your spam mail.

(in reply to Druthlen)

Post #: 3

RE: HELP!!! - 4/20/2010 9:38:13 PM

Gargoil

Posts: 389
Joined: 1/6/2008
Status: offline

wooohooo....

Thanks for the help guys! I now realize that I did get an email with the serial number. I forgot I move it into a folder I keep for just such a purpose. Leave it to me to not think to look in the most obvious place!

A moderater could close this thread now.

(in reply to Lorini)

Post #: 4

RE: HELP!!! - 4/20/2010 10:01:26 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

If you installed the game, the serial number will also be in a file called "serialreg.txt" in your installation folder.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Gargoil)

Post #: 5

RE: HELP!!! - 4/21/2010 1:03:20 AM

Gargoil

Posts: 389
Joined: 1/6/2008
Status: offline

quote:

ORIGINAL: Erik Rutins

If you installed the game, the serial number will also be in a file called "serialreg.txt" in your installation folder.

Wow, nice tip!

(in reply to Erik Rutins)

Post #: 6