New update - problem on Steam

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All Forums >> [New Releases from Matrix Games] >> Strategic Command Series >> Strategic Command WWII: World at War >> Tech Support >> New update - problem on Steam

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New update - problem on Steam - 5/19/2020 4:33:56 PM

Marcinos1985

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I have an error after recent update:

Attachment (1)

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RE: New update - problem on Steam - 5/19/2020 5:08:57 PM

Hubert Cater

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Sorry to hear about the trouble, and very odd that this has happened.

The only thing I can think of for likely a sure fire way to fix it is to uninstall and then reinstall to see if that helps.

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RE: New update - problem on Steam - 5/19/2020 5:40:46 PM

Marcinos1985

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Ok, will let you know if problem persists.

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RE: New update - problem on Steam - 5/19/2020 6:44:33 PM

Marcinos1985

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Unfortunately reinstall didn't help. Launcher is ok, but when trying to start the game or editor, an error from the screen above shows up.

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RE: New update - problem on Steam - 5/19/2020 8:07:01 PM

Hubert Cater

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If I can ask, do you have the Matrix version of the game also installed? Or just the Steam version?

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RE: New update - problem on Steam - 5/19/2020 8:16:14 PM

Marcinos1985

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Steam only.

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RE: New update - problem on Steam - 5/19/2020 9:16:26 PM

Hubert Cater

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Thanks and I'm trying to narrow this down based on that.

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RE: New update - problem on Steam - 5/20/2020 2:31:05 AM

Hubert Cater

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If you navigate to the Steam installation folder for the game:

C:\Program Files (x86)\Steam\steamapps\common\Strategic Command WWII World at War

Could you tell me if the following file is located in this folder?

serialreg.txt

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RE: New update - problem on Steam - 5/20/2020 2:35:16 AM

Hubert Cater

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Could you also try running the game as an Administrator to see if that helps?

https://help.bethesda.net/app/answers/detail/a_id/25516/~/what-should-i-do-if-i-get-a-message-stating-failed-to-start-game-%28unknown

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RE: New update - problem on Steam - 5/20/2020 2:36:24 AM

Hubert Cater

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Checking to see if your Anti-Virus settings is possibly interfering with the game as well might help if all else fails.

Some antivirus programs are known to block programs from running. Please consult the help website of your chosen antivirus for information on how to add a program to your exceptions list.

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RE: New update - problem on Steam - 5/20/2020 5:07:50 PM

Marcinos1985

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quote:

ORIGINAL: Hubert Cater

If you navigate to the Steam installation folder for the game:

C:\Program Files (x86)\Steam\steamapps\common\Strategic Command WWII World at War

Could you tell me if the following file is located in this folder?

serialreg.txt

My Steam Library is on a different drive, but path form 'Steam' onwards is the same.
And this file is missing indeed!

P.s. For the sake of completeness, I ran both game and steam as admin, whitelisted SC3Waw.Exe too, to no effect.

(in reply to Hubert Cater)

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RE: New update - problem on Steam - 5/21/2020 12:33:46 AM

Hubert Cater

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Can you send me an email to support@furysoftware.com

I'd like to send you a file to try to see if this will resolve it for you.

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RE: New update - problem on Steam - 5/31/2020 9:18:45 PM

Scotty123

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tried to sed you a emil/ i have the same problem. W@W upgrade 1.06 will not load. It has been loaded defalut. War in Europe is still working but it will not run W@W

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Post #: 13

RE: New update - problem on Steam - 5/31/2020 9:45:19 PM

Marcinos1985

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I had to reinstall Steam in a very clean way (In fact, I wiped whole operating system beforehand). If you don't want to do this, uninstall steam, erase all catalogs left after uninstall, clean registry. Changing to new install directory may help too. After reinstalling steam and then SC:WaW, problem was gone. Some guy on discord suggested it could be a problem with Steam overlay, but I have no way to verify this.
Backup your current instalation catalogue somewhere, if you play PBEM game sometimes asks for some *.dat files.
Hope it helps, I wasn't able to identify problem entirely.

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Post #: 14

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