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RE: FAQs about the Admiral's Edition Release

 
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RE: FAQs about the Admiral's Edition Release - 7/27/2009 5:18:05 PM   
dorjun driver


Posts: 641
Joined: 4/20/2006
From: Port Townsend: hex 210,51
Status: offline 		It turns out I was on acid the entire time.  Thanks Erik!



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(in reply to Ketza)
Post #: 31
RE: IMPORTANT FAQs about Admiral's Edition - DISCOUNT f... - 7/27/2009 5:20:02 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: Top Cat
Entered my discount code, but have been debited $98.99 Aussie dollars.
Is that the correct amount?


Depend on exactly what options you chose. If you have any questions, e-mail me at erikr@matrixgames.com with your order info please.


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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Top Cat)
Post #: 32
RE: IMPORTANT FAQs about Admiral's Edition - DISCOUNT f... - 7/27/2009 5:32:25 PM   
Semachus

 

Posts: 27
Joined: 6/8/2000
From: New York
Status: offline 		Hello,
Glad the game is out...I had WITP since when it first came out...but I am having problems....every time I enter my serial number of my old copy of WITP to obtain the discount code for AE-WITP I am being told it was used already. What? Yes I put in the "-" between each series of 4 numbers.
Thanks...and will wait....for a reply.

(in reply to Erik Rutins)
Post #: 33
RE: IMPORTANT FAQs about Admiral's Edition - DISCOUNT f... - 7/27/2009 5:34:36 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please e-mail me at erikr@matrixgames.com with your WITP serial number and we'll investigate this.

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Semachus)
Post #: 34
RE: FAQs about the Admiral's Edition Release - 7/27/2009 5:47:19 PM   
Chijohnaok2


Posts: 628
Joined: 7/29/2002
From: Florida, USA (formerly Chicago)
Status: offline 		Got it...downloaded just fine. Discount worked just fine.

Erik, thank you, and thanks to the entire Matrix team for the long work on this.

PS. Thanks for the discount too.

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Feel free to drop by and chat about whatever is on your mind.

(in reply to Ketza)
Post #: 35
RE: FAQs about the Admiral's Edition Release - 7/27/2009 6:30:34 PM   
Sneer


Posts: 2654
Joined: 10/29/2003
Status: offline 		it seems i'm screwed
used my serial - got code but did not write down - only copy pasted - than i had to cancel my order before completing and do it once again
it says my serial is used ....
i checked my mail hoping it was sent there but email is empty
what now??????


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(in reply to Ketza)
Post #: 36
RE: FAQs about the Admiral's Edition Release - 7/27/2009 6:32:42 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Updated the first post with additional FAQs.

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Sneer)
Post #: 37
RE: FAQs about the Admiral's Edition Release - 7/27/2009 6:33:41 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: Sneer
it seems i'm screwed
used my serial - got code but did not write down - only copy pasted - than i had to cancel my order before completing and do it once again
it says my serial is used ....
i checked my mail hoping it was sent there but email is empty
what now??????


I assume you mean the discount code? If you didn't complete the order it shouldn't have been used. Please e-mail me at erikr@matrixgames.com with your discount code and your Order ID and I'll investigate.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Sneer)
Post #: 38
RE: FAQs about the Admiral's Edition Release - 7/27/2009 6:41:44 PM   
Sneer


Posts: 2654
Joined: 10/29/2003
Status: offline 		We were unable to verify your payment information. Please use an alternate payment option if available. Thank you
there is no alternate
and used one somehow is good for all around world shopping


ehhhhhhh





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(in reply to Sneer)
Post #: 39
RE: FAQs about the Admiral's Edition Release - 7/28/2009 7:18:46 PM   
GeorgePatton


Posts: 99
Joined: 2/11/2005
Status: offline 		Thanks for clearing up the pricing issue Erik. In the check out cart, I didn't see a $20 discount listed as line item. I didn't realize the pricing was dynamically changed from $89 to $69.



< Message edited by GeorgePatton -- 7/28/2009 7:25:59 PM >

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(in reply to Ketza)
Post #: 40
RE: FAQs about the Admiral's Edition Release - 7/29/2009 9:34:49 PM   
joliverlay

 

Posts: 635
Joined: 1/28/2003
Status: offline 		My discount code also did nothing. I purchased anyway. Full price. I'm also happy with the game.

I don't expect anything. Not worth the time to sort it out. Maybe I did something wrong on my end.

However, if you really feel the need to get me a discount....I'm planning on buying BTR as well.

Anyway, you guys are great. This addiction is actually fairly low cost compared to anything else.

Great game.


(in reply to Ketza)
Post #: 41
RE: FAQs about the Admiral's Edition Release - 7/30/2009 1:59:30 AM   
TSkoopCRP

 

Posts: 49
Joined: 12/22/2008
Status: offline 		Unfortunately my discount did not work either. I thought the discount was applied after checkout, but as it seems, my card was charged full price. I have a Help request in with support, hopefully this can be resolved and my card credited.

(in reply to joliverlay)
Post #: 42
RE: IMPORTANT FAQs about Admiral's Edition - DISCOUNT f... - 7/30/2009 4:47:05 PM   
orabera


Posts: 74
Joined: 5/31/2002
From: Monument, CO
Status: offline 		Great news, unfortunately I've already purchased WitP under the old policy just so I could buy WitP-AE when it released.

Any chance of a refund?


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(in reply to Erik Rutins)
Post #: 43
RE: IMPORTANT FAQs about Admiral's Edition - DISCOUNT f... - 8/3/2009 6:39:33 PM   
TSkoopCRP

 

Posts: 49
Joined: 12/22/2008
Status: offline 		Matrix Rules!!! got my dicount retro active, post transaction. Awesome, thats some good consumer support.

(in reply to orabera)
Post #: 44
RE: FAQs about the Admiral's Edition Release - 8/13/2009 12:45:03 AM   
Zebedee


Posts: 535
Joined: 8/30/2005
Status: offline 		Just a suggestion really, but if there's any chance of actually adding the discount to the checkout as a sub-total then that would help idiots like me a lot in future to see whether the discount has or has not been applied - especially true for those of us who are paying in something other than USD ;)

May I ask what the price for AE is, in GBP (pounds sterling) both before and after discount, as a download only?

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(in reply to joliverlay)
Post #: 45
RE: FAQs about the Admiral's Edition Release - 9/3/2009 10:16:42 AM   
Zap


Posts: 3639
Joined: 12/6/2004
From: LAS VEGAS TAKE A CHANCE
Status: offline 		Erik I contacted Help Desk . Still waiting for some info.

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(in reply to Zebedee)
Post #: 46
RE: FAQs about the Admiral's Edition Release - 9/22/2009 7:26:07 PM   
Zap


Posts: 3639
Joined: 12/6/2004
From: LAS VEGAS TAKE A CHANCE
Status: offline 		Erik,

Getting the code was successful. However, in placing my order the code would not show the discount. Have sent an update of the issue to help/desk Dis-regard issue solved.

Zap



Note: the issue has been resolved. The code had the number 0. I thought it was the letter "o" re-ordered and was successful.

< Message edited by Zap -- 9/22/2009 7:46:26 PM >

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(in reply to Ketza)
Post #: 47
RE: FAQs about the Admiral's Edition Release - 9/28/2009 6:11:44 PM   
tiger111

 

Posts: 451
Joined: 11/25/2005
Status: offline 		I`ve got WITP. When does the discount offer end?

(in reply to Zap)
Post #: 48
RE: FAQs about the Admiral's Edition Release - 9/29/2009 11:45:41 AM   
Zap


Posts: 3639
Joined: 12/6/2004
From: LAS VEGAS TAKE A CHANCE
Status: offline 		Erik said 3 months after introduction date. I believe It came out July 27

So October 27? Erik would have to confirm that.

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(in reply to tiger111)
Post #: 49
RE: FAQs about the Admiral's Edition Release - 9/29/2009 4:43:14 PM   
KyleK


Posts: 52
Joined: 1/3/2009
Status: offline 		Serial number already used !!

decided to take the plunge and buy this game.... tried to redeem promo code and got this message.

sent a message to support, anything else I should be doing?

(in reply to Zap)
Post #: 50
RE: FAQs about the Admiral's Edition Release - 10/1/2009 5:07:10 PM   
Zap


Posts: 3639
Joined: 12/6/2004
From: LAS VEGAS TAKE A CHANCE
Status: offline 		I used the "help desk" above and sent an e-mail to Erik. My issues with not being able to use the code were resolved promptly

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(in reply to KyleK)
Post #: 51
RE: IMPORTANT FAQs about Admiral's Edition - DISCOUNT f... - 10/21/2009 4:26:23 PM   
freeboy

 

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline 		edited
all good UE for AE! LOL

< Message edited by freeboy -- 10/21/2009 5:59:48 PM >

(in reply to Erik Rutins)
Post #: 52
RE: FAQs about the Admiral's Edition Release - 10/25/2009 3:41:42 AM   
histgamer

 

Posts: 1455
Joined: 11/30/2006
Status: offline 		Anyone know exactly what day this expires? Is it 10/27/09?

Just entered my email and serial code. Got my promo code but don't think I will have money to purchase this before the trial runs out in a few days. 

I wish I could do something but I wont have money for this for a few months and even then idk as much as I love it if I can justify droping $100 on a game.

Perhaps I will have to stick with RHS.

(in reply to Ketza)
Post #: 53
RE: FAQs about the Admiral's Edition Release - 10/25/2009 4:10:06 AM   
wworld7


Posts: 1727
Joined: 2/25/2003
From: The Nutmeg State
Status: offline
quote:

ORIGINAL: flanyboy

Anyone know exactly what day this expires? Is it 10/27/09?

Just entered my email and serial code. Got my promo code but don't think I will have money to purchase this before the trial runs out in a few days. 

I wish I could do something but I wont have money for this for a few months and even then idk as much as I love it if I can justify droping $100 on a game.

Perhaps I will have to stick with RHS.


I think it is 10/27/09.

As for your shortage of funds, I hope things work out for you.

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Flipper

(in reply to histgamer)
Post #: 54
RE: FAQs about the Admiral's Edition Release - 10/25/2009 4:28:04 AM   
histgamer

 

Posts: 1455
Joined: 11/30/2006
Status: offline 		I hope so also... college student who graduates in May... Thanks though. Maybe I can get someone to give me AE as a Graduation gift?

(in reply to wworld7)
Post #: 55
RE: FAQs about the Admiral's Edition Release - 10/25/2009 5:02:42 AM   
wworld7


Posts: 1727
Joined: 2/25/2003
From: The Nutmeg State
Status: offline 		Now that sounds like a PLAN that could work.

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Flipper

(in reply to histgamer)
Post #: 56
RE: FAQs about the Admiral's Edition Release - 10/26/2009 6:07:01 PM   
bspeer

 

Posts: 81
Joined: 6/10/2006
Status: offline
quote:

ORIGINAL: Ketza

Flawless excecution. Got my discount and downloaded the game and had it up and running in 15 minutes from the first reading on the forums.

Outstanding job matrix.


Same here, could not have been more flawless!

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bs

"That’s impossible! The Americans only know how to make razor blades." Hermann Göring

(in reply to Ketza)
Post #: 57
RE: FAQs about the Admiral's Edition Release - 10/28/2009 9:34:17 PM   
daft

 

Posts: 406
Joined: 5/18/2002
Status: offline 		Oh, fnark! I got the code a couple of days ago, but was busy so I couldn't buy the game until today. And when I get to the purchase page I see the screaming red text saying that the offer is only valid for the first 90 days after the release. :( Is the promo over? The discount was just the thing to push me over the "must buy" edge.

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(in reply to bspeer)
Post #: 58
RE: FAQs about the Admiral's Edition Release - 10/28/2009 9:38:24 PM   
witpqs


Posts: 26087
Joined: 10/4/2004
From: Argleton
Status: offline 		Just a thought, trying calling them on the telephone and asking for clemency.

(in reply to daft)
Post #: 59
RE: FAQs about the Admiral's Edition Release - 10/28/2009 9:45:26 PM   
daft

 

Posts: 406
Joined: 5/18/2002
Status: offline
quote:

ORIGINAL: witpqs

Just a thought, trying calling them on the telephone and asking for clemency.


Who's Clemency and what can he do for me?

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(in reply to witpqs)
Post #: 60
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