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Physical Upgrade for Download-Only Customers

 
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Physical Upgrade for Download-Only Customers - 4/2/2021 3:34:48 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi everyone,

The link below will allow you to order a physical copy if you wish, in addition to your download copy. If you already ordered a fully physical + download, you have no need for this.

However, if you purchased a download copy only and now would also like the physical hardback book and DVD to add to that, this is what the physical upgrade link is for.

This will give you the full hardback book along with a DVD (but the DVD will not have a unique serial, it will work with the download serial you already have).

https://www.matrixgames.com/shoppingcart/add/gary-grigsbys-war-in-the-east-2/pc/upgrade

Let me know if you have any questions or problems.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Post #: 1
RE: Physical Upgrade for Download-Only Customers - 4/2/2021 9:52:18 AM   
cdcool


Posts: 660
Joined: 1/25/2005
From: United States
Status: offline 		Outstanding!
Thank you EriK!!

(in reply to Erik Rutins)
Post #: 2
RE: Physical Upgrade for Download-Only Customers - 4/2/2021 7:48:28 PM   
SheperdN7


Posts: 296
Joined: 2/23/2016
From: Edmonton, AB, Canada
Status: offline
quote:

Outstanding!
Thank you EriK!!


+1 really happy with this product and all the support the team is devoting to it as well.

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(in reply to cdcool)
Post #: 3
RE: Physical Upgrade for Download-Only Customers - 4/4/2021 8:42:03 AM   
stolowski

 

Posts: 80
Joined: 12/2/2017
Status: offline 		I guess shipping via Royal Mail (to Poland in my case) isn’t tracked? Is there any insurance and complaint policy in case the package doesn’t arrive? I’m somewhat cautious / skeptical when my local national post service is involved in the delivery...The DPD courier option is unfortunately more expensive than the box upgrade itself 😞

(in reply to SheperdN7)
Post #: 4
RE: Physical Upgrade for Download-Only Customers - 4/4/2021 1:44:06 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: stolowski
I guess shipping via Royal Mail (to Poland in my case) isn’t tracked? Is there any insurance and complaint policy in case the package doesn’t arrive? I’m somewhat cautious / skeptical when my local national post service is involved in the delivery...The DPD courier option is unfortunately more expensive than the box upgrade itself 😞


I apologize, but I'm really not familiar enough with the shipping between the UK and Poland to advise. In general, most carriers offer reimbursement in case a shipment is lost but I'm not sure how your postal service handles it. Your best bet if you are concerned about the shipping option is to contact support@matrixgames.com and they can inquire with our warehouse to see if they have any advice.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to stolowski)
Post #: 5
RE: Physical Upgrade for Download-Only Customers - 4/4/2021 3:47:36 PM   
Bronze

 

Posts: 194
Joined: 11/15/2006
Status: offline 		Is there not a shipped in USA to somewhere in the USA shipment option? $24 for shipping is a little prohibitive...

(in reply to Erik Rutins)
Post #: 6
RE: Physical Upgrade for Download-Only Customers - 4/4/2021 5:05:10 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		No, our only warehouse at this point is in the UK. Unfortunately all shipments worldwide come from the UK warehouse at this point. With that said, because of the size and weight of the hardbound manual, that's actually as good a shipping rate as can be gotten coming from the UK.

< Message edited by Erik Rutins -- 4/4/2021 5:06:22 PM >

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Bronze)
Post #: 7
RE: Physical Upgrade for Download-Only Customers - 4/6/2021 12:11:33 PM   
stolowski

 

Posts: 80
Joined: 12/2/2017
Status: offline
quote:

ORIGINAL: Erik Rutins


quote:

ORIGINAL: stolowski
I guess shipping via Royal Mail (to Poland in my case) isn’t tracked? Is there any insurance and complaint policy in case the package doesn’t arrive? I’m somewhat cautious / skeptical when my local national post service is involved in the delivery...The DPD courier option is unfortunately more expensive than the box upgrade itself 😞


I apologize, but I'm really not familiar enough with the shipping between the UK and Poland to advise. In general, most carriers offer reimbursement in case a shipment is lost but I'm not sure how your postal service handles it. Your best bet if you are concerned about the shipping option is to contact support@matrixgames.com and they can inquire with our warehouse to see if they have any advice.


Thank you, I did contact support@ and got reassuring clarification. Box upgrade ordered :)

(in reply to Erik Rutins)
Post #: 8
RE: Physical Upgrade for Download-Only Customers - 4/6/2021 1:05:40 PM   
briklebritt

 

Posts: 125
Joined: 3/28/2021
From: Germany
Status: offline 		Erik, which version of the manual will be shipped? Better to wait some weeks and get the latest updated version..

Do you think about doing a german manual too (digital version) as you did with WitE1? Would be great!

(in reply to stolowski)
Post #: 9
RE: Physical Upgrade for Download-Only Customers - 4/6/2021 1:11:38 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: briklebritt
Erik, which version of the manual will be shipped? Better to wait some weeks and get the latest updated version..

Do you think about doing a german manual too (digital version) as you did with WitE1? Would be great!


There is only one version of the hardbound manual and that is what will be shipped. There are no plans at present for an update or a reprint.

I believe some folks in the community are already working on localized versions of the digital manual, but I'm not sure on the timeline there. As for an official localized version, I can't predict when and if that will happen at this point, but we certainly would not be against it.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to briklebritt)
Post #: 10
RE: Physical Upgrade for Download-Only Customers - 4/26/2021 6:04:57 PM   
m0ep

 

Posts: 1
Joined: 4/26/2021
Status: offline 		Is it possible to "upgrade" without owning the game (e.g. for gifting it / learning before buying)?
I have been able to put the article in my basket and to proceed to the payments page. However I'm afraid that it gets cancelled manually afterwards.

(in reply to Erik Rutins)
Post #: 11
RE: Physical Upgrade for Download-Only Customers - 4/26/2021 6:46:15 PM   
ernieschwitz

 

Posts: 3893
Joined: 9/15/2009
From: Denmark
Status: offline 		Is it possible to get the hard copy from inside the EU? I'd hate to pay import costs!

_____________________________

Creator of High Quality Scenarios for:
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Try this Global WW2 Scenario: GD1938v3

(in reply to m0ep)
Post #: 12
RE: Physical Upgrade for Download-Only Customers - 4/27/2021 1:55:18 PM   
wkuh

 

Posts: 81
Joined: 5/16/2017
Status: offline 		Any clue about my hardcopy manual? Been playing latest release for some time w/o manual. Seems it should be here.

(in reply to ernieschwitz)
Post #: 13
RE: Physical Upgrade for Download-Only Customers - 4/30/2021 9:50:59 AM   
Hardradi


Posts: 571
Joined: 2/9/2011
Status: offline 		Sadly, the postage is as much as the book to get it here Down Under.

(in reply to wkuh)
Post #: 14
RE: Physical Upgrade for Download-Only Customers - 4/30/2021 12:25:38 PM   
Sigwolfe


Posts: 26
Joined: 11/15/2019
Status: offline
quote:

ORIGINAL: Hardradi

Sadly, the postage is as much as the book to get it here Down Under.

Don't feel like your alone in that... it was more than the price for the book to send to the US. Having already received it, I feel it was totally worth it and don't regret the decision one bit.

(in reply to Hardradi)
Post #: 15
RE: Physical Upgrade for Download-Only Customers - 5/10/2021 9:15:21 AM   
Hardradi


Posts: 571
Joined: 2/9/2011
Status: offline
quote:

ORIGINAL: Sigwolfe


quote:

ORIGINAL: Hardradi

Sadly, the postage is as much as the book to get it here Down Under.

Don't feel like your alone in that... it was more than the price for the book to send to the US. Having already received it, I feel it was totally worth it and don't regret the decision one bit.


Haha, you convinced me or the game did. Now it can sit with the War in the West manual.

(in reply to Sigwolfe)
Post #: 16
RE: Physical Upgrade for Download-Only Customers - 5/10/2021 7:46:57 PM   
821Bobo


Posts: 2311
Joined: 2/8/2011
From: Slovakia
Status: offline 		Manual arrived today, fits more into the library than on pc desk

(in reply to Hardradi)
Post #: 17
RE: Physical Upgrade for Download-Only Customers - 5/14/2021 2:27:23 PM   
76mm


Posts: 4688
Joined: 5/2/2004
From: Washington, DC
Status: offline
quote:

Is there not a shipped in USA to somewhere in the USA shipment option? $24 for shipping is a little prohibitive...


quote:

ORIGINAL: Hardradi
Sadly, the postage is as much as the book to get it here Down Under.

You guys are lucky--I was quoted $40 for shipping to Washington, DC. $40 shipping for a $20 book...I'll pass.

< Message edited by 76mm -- 5/14/2021 2:29:03 PM >

(in reply to Bronze)
Post #: 18
RE: Physical Upgrade for Download-Only Customers - 5/29/2021 4:04:40 PM   
kadste_slith

 

Posts: 9
Joined: 10/2/2001
From: Ontario, Canada
Status: offline 		Hi,

Is the manual the same size as WITW?

_____________________________

Never give up, never surrender!

(in reply to Erik Rutins)
Post #: 19
RE: Physical Upgrade for Download-Only Customers - 5/30/2021 3:39:07 AM   
Sigwolfe


Posts: 26
Joined: 11/15/2019
Status: offline
quote:

ORIGINAL: kadste_slith

Hi,

Is the manual the same size as WITW?

Height and width, yes. It's obviously got more depth due to the higher page count.

(in reply to kadste_slith)
Post #: 20
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