RE: Fatal error 772

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All Forums >> [Current Games From Matrix.] >> [World War II] >> War In The Pacific - Struggle Against Japan 1941 - 1945 >> Tech Support >> RE: Fatal error 772

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RE: Fatal error 772 - 7/2/2004 5:50:44 AM

Johnus

Posts: 615
Joined: 5/23/2002
Status: offline

Same here: Fatal error 772. Windows Me.

(in reply to seydlitz_slith)

Post #: 31

RE: Fatal error 772 - 7/2/2004 7:54:02 AM

Damien Thorn

Posts: 1107
Joined: 7/24/2003
Status: offline

I'm part of the fatal error 772 crowd too.

We need a crying 'smily icon'.

(in reply to Johnus)

Post #: 32

RE: Fatal error 772 - 7/2/2004 7:54:08 AM

Bombur

Posts: 3642
Joined: 7/2/2004
Status: offline

I had a 772 fatal error too....

< Message edited by Bombur -- 7/2/2004 5:53:27 AM >

(in reply to Marc von Martial)

Post #: 33

RE: Fatal error 772 - 7/2/2004 12:37:14 PM

Pandemic

Posts: 49
Joined: 7/2/2004
Status: offline

I also get the 772 error (DD)

Windows ME
Atlhon 1.2 ghz
512mb RAM
Geforce4 128mb
SBLive!
DirectX 9.0b

(in reply to Bombur)

Post #: 34

RE: Fatal error 772 - 7/2/2004 4:48:17 PM

Cavalier

Posts: 3
Joined: 2/27/2004
Status: offline

Same problem. Running ME
home built 2.6 Asus MB 512 ram
SB live
GEForce FX5950 SE

(before anyone says anything..yes I know I need to update my sound system

)

(in reply to seydlitz_slith)

Post #: 35

RE: Fatal error 772 - 7/2/2004 4:52:20 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Just want to keep you all in the loop, we are working on this, it's our top priority and we're hoping to fix it today for those that are affected.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Cavalier)

Post #: 36

RE: Fatal error 772 - 7/2/2004 4:54:23 PM

soeren01

Posts: 393
Joined: 6/25/2004
From: Bayern
Status: offline

quote:

ORIGINAL: Erik Rutins

Just want to keep you all in the loop, we are working on this, it's our top priority and we're hoping to fix it today for those that are affected.

Regards,

- Erik

THX

_____________________________

soeren01, formerly known as Soeren
CoG FoF
PacWar WIR BoB BTR UV WITP WITE WITW

(in reply to Erik Rutins)

Post #: 37

RE: Fatal error 772 - 7/2/2004 7:09:52 PM

dr. smith

Posts: 221
Joined: 6/30/2004
From: lost in space
Status: offline

Thanks for y'all's prompt work, I got it also, soon as screen comes up with Organizing Your Files!. However, my wonderful spousal unit has an XP machine, freshly uncrated, that runs it fine.

My details:
ME (4.90, Build 3000)
Dell XPS 1000
Intel BIOS
Intel Pentium 3 ~1 GHz
256MB RAM
Direct X 9.0

Wife's machine
XP Pro (5.1 Build 2600)
Dell Dimension XPS Gen 2
Phoenix ROM BIOS PLUS Version 1.10 A04
Intel Pentium 4 3.2 GHz
1022 MB RAM
Direct X 9.0b

(in reply to Johnus)

Post #: 38

RE: Fatal error 772 - 7/2/2004 8:16:43 PM

Subchaser

Posts: 1201
Joined: 11/15/2002
Status: offline

Fatal error 772

Hope you guys will fix it soon

Thanks

_____________________________

(in reply to dr. smith)

Post #: 39

RE: Fatal error 772 - 7/2/2004 8:51:24 PM

Pandemic

Posts: 49
Joined: 7/2/2004
Status: offline

Yeah thats something we can all rely on - they will fix this as a priority. Theres not many companies who even bother to in the first place. Paradox does as well but I used to work for a couple of really big name games companies as a tester and their attitude after a game was released was and still is shocking.

(in reply to Subchaser)

Post #: 40

RE: Fatal error 772 - 7/2/2004 8:54:12 PM

benway9

Posts: 133
Joined: 6/4/2002
From: New York City
Status: offline

hear hear. bravo to matrix

(in reply to Pandemic)

Post #: 41

RE: Fatal error 772 - 7/2/2004 9:13:00 PM

TSCofield

Posts: 223
Joined: 5/12/2001
From: Ft. Lewis Washington
Status: offline

Same Problem. Toshiba Satellite Pro error, works fine on my Dell Dimension desktop.

_____________________________

Thomas S. Cofield
Feature Editor, SimHQ.com
t.co0field@comcast.net (stopped the SimHq mail since I get nothing but spam)

(in reply to seydlitz_slith)

Post #: 42

RE: Fatal error 772 - 7/2/2004 9:13:18 PM

Cmdrcain

Posts: 1161
Joined: 8/21/2000
From: Rebuilding FLA, Busy Repairing!
Status: offline

quote:

ORIGINAL: dr. smith

Thanks for y'all's prompt work, I got it also, soon as screen comes up with Organizing Your Files!. However, my wonderful spousal unit has an XP machine, freshly uncrated, that runs it fine.

My details:
ME (4.90, Build 3000)
Dell XPS 1000
Intel BIOS
Intel Pentium 3 ~1 GHz
256MB RAM
Direct X 9.0

Wife's machine
XP Pro (5.1 Build 2600)
Dell Dimension XPS Gen 2
Phoenix ROM BIOS PLUS Version 1.10 A04
Intel Pentium 4 3.2 GHz
1022 MB RAM
Direct X 9.0b

Yours which doesn't run it has the buggy 9.0 directx version, your wifes has the latest 9.0B version... maybe its there the problem...

Of course theres also the differing O/S systems..

(in reply to dr. smith)

Post #: 43

RE: Fatal error 772 - 7/2/2004 9:23:39 PM

Damien Thorn

Posts: 1107
Joined: 7/24/2003
Status: offline

quote:

ORIGINAL: Cmdrcain

Yours which doesn't run it has the buggy 9.0 directx version, your wifes has the latest 9.0B version... maybe its there the problem...

Of course theres also the differing O/S systems..

It's the OS I bet. We all seem to have WinME. I hate that OS but I have some programs that won't run on the NT-based kernal so I am resisting upgrading.

(in reply to Cmdrcain)

Post #: 44

RE: Fatal error 772 - 7/2/2004 9:25:43 PM

Mr.Frag

Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline

quote:

It's the OS I bet. We all seem to have WinME. I hate that OS but I have some programs that won't run on the NT-based kernal so I am resisting upgrading.

Yep, seems to be *certain* versions of ME & 98. Not all of them are affected. I assume you have an OEM release (ie: came installed on the computer?).

(in reply to Damien Thorn)

Post #: 45

RE: Fatal error 772 - 7/2/2004 9:34:24 PM

Marc von Martial

Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline

Yes we had nailed it down from the beginning on Win98 and WinME.

Good news, we seems to have the culprit encircled, just a few more tests.

_____________________________

Marc von Martial
instagram stream

(in reply to Mr.Frag)

Post #: 46

RE: Fatal error 772 - 7/2/2004 9:56:17 PM

stinger5050

Posts: 8
Joined: 6/30/2003
From: Rochester NY
Status: offline

what does this say about you guys, you worked hard to get the game ready for orgins, worked hard to get it ready for digital download, and now you are working hard to fix some issues on a Friday afternoon on a holiday weekend. I just want to say THANK YOU for working at it. You want to talk about customer service... what other company would be doing this?

(in reply to Marc von Martial)

Post #: 47

RE: Fatal error 772 - 7/2/2004 10:09:52 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Stinger,

Thank you, it's not every customer that has a head as cool as yours.

Honestly though you have all been great, thank you for helping us and sticking with it when I know you all would rather have been playing. The 772 issue is fixed, the Tutorial Crash issue is fixed. All we are working on now is the Sound crash issue to see if we can fix that today. If it doesn't look likely, we will release what we've got in an installable patch. Hang in there, you will be playing WitP today...

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to stinger5050)

Post #: 48

RE: Fatal error 772 - 7/2/2004 10:12:05 PM

daft

Posts: 406
Joined: 5/18/2002
Status: offline

quote:

ORIGINAL: Erik Rutins

Stinger,

Thank you, it's not every customer that has a head as cool as yours. Honestly though you have all been great, thank you for helping us and sticking with it when I know you all would rather have been playing. The 772 issue is fixed, the Tutorial Crash issue is fixed. All we are working on now is the Sound crash issue to see if we can fix that today. If it doesn't look likely, we will release what we've got in an installable patch. Hang in there, you will be playing WitP today...

Regards,

- Erik

I'm in complete awe of your dedication! Thanks for all of your hard work. Rest assured that it is appreciated!

_____________________________

(in reply to Erik Rutins)

Post #: 49

RE: Fatal error 772 - 7/3/2004 12:21:42 AM

Johnny Canuck 44

Posts: 8
Joined: 4/6/2004
Status: offline

Dying to play this game, any chance of getting patch anytime soon

(in reply to daft)

Post #: 50

RE: Fatal error 772 - 7/3/2004 12:40:52 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Yes, the sound issue is proving very stubborn as we can't duplicate it on any of our test/development machines, so we will likely release the rest of the patch soon and work on the sound issue over the weekend.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Johnny Canuck 44)

Post #: 51

RE: Fatal error 772 - 7/3/2004 6:11:06 AM

bradfordkay

Posts: 8683
Joined: 3/24/2002
From: Olympia, WA
Status: offline

Thanks for the info Erik. There are many of us with the 772 error who would love to see the game, even without sound!!!

Don't forget to enjoy the weekend, at least some BBQ and fireworks, okay?!

_____________________________

fair winds,
Brad

(in reply to Erik Rutins)

Post #: 52

RE: Fatal error 772 - 7/3/2004 6:52:42 AM

Tophat

Posts: 460
Joined: 8/6/2002
From: Cleveland,Ohio
Status: offline

Hmmmn,

quote:

Stinger,

Thank you, it's not every customer that has a head as cool as yours. Honestly though you have all been great, thank you for helping us and sticking with it when I know you all would rather have been playing. The 772 issue is fixed, the Tutorial Crash issue is fixed. All we are working on now is the Sound crash issue to see if we can fix that today. If it doesn't look likely, we will release what we've got in an installable patch. Hang in there, you will be playing WitP today...

Regards,

- Erik

quote:

The 772 issue is fixed? Since its about Midnight 7/2/04 eastern on the verge of 7/3 and no patch/fix showing is this going to get posted before the 4th? Sorry,don't mean to be a pain about this but I have had this since last saturday at origins and am chomping at the bit to play the darn game!!!!!!!!!!!!!!

(in reply to bradfordkay)

Post #: 53

RE: Fatal error 772 - 7/3/2004 7:05:48 AM

TheHellPatrol

Posts: 1588
Joined: 7/3/2004
Status: offline

quote:

ORIGINAL: Erik Rutins...
So we will likely release the rest of the patch soon and work on the sound issue over the weekend.

Regards,

- Erik

OH God! Another sleepless night

_____________________________

A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau

(in reply to Erik Rutins)

Post #: 54

RE: Fatal error 772 - 7/3/2004 7:35:40 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

It's fixed, I've been waiting for the final installer so it can be posted. Long story, but I won't be getting to sleep until it's up and I'm told it's imminent...

Regard,s

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to TheHellPatrol)

Post #: 55

RE: Fatal error 772 - 7/3/2004 7:57:22 AM

bradfordkay

Posts: 8683
Joined: 3/24/2002
From: Olympia, WA
Status: offline

I hope that you get to go to sleep real soon!

I do want to voice my appreciation for all that you guys have done. It's a large part of why I love your games. Have a good holiday!

_____________________________

fair winds,
Brad

(in reply to Erik Rutins)

Post #: 56

RE: Fatal error 772 - 7/3/2004 8:20:19 AM

Johnny Canuck 44

Posts: 8
Joined: 4/6/2004
Status: offline

Excellent news ! Have a great weekend

(in reply to bradfordkay)

Post #: 57

RE: Fatal error 772 - 7/3/2004 8:22:16 AM

Bodhi

Posts: 1267
Joined: 8/26/2003
From: Japan
Status: offline

Cross posted from a thread in the main forum, but maybe something for Erik to ponder if he's got time while waiting for the final installer

Also the registration page still doesn't accept my key, so I guess a patch, if released, will be via a different method than support-members area?

BTW, a few points about the support area.

1. Accessing the Members Support Area.
Clicking the "Members area" logo gives a blank frame.
Clicking the "here" in "Go to the Members Area, click here" works though.

2. Changing Member User Password.
After receiving the member password change confirmation reply, clicking on the confirmation link (Outlook 2000), just gives a blank frame on the Matrix site - the password change didn't seem to have been confirmed.
Entering the URL into the browser via copy/paste gives a blank frame, but something seemd to have happened and the URL displayed:
http://www.matrixgames.com/default.asp?URL=http%3A//www.matrixgames.com/confirmed.asp
And yes, the password change did work.

3. Saving of log-in info.
Any way to save the member log-in and password as a cookie, rather than entering each time?

Other info.
Browser (IE 6.02 - yeah I should no better)
OS Win ME (hence the 772 error).

--------

Your efforts are appreciated Erik.

let's hope it gets fixed soon, not least so that you can get some sleep.

_____________________________

Bodhi

(in reply to bradfordkay)

Post #: 58

RE: Fatal error 772 - 7/3/2004 8:35:19 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Very, very close...

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Bodhi)

Post #: 59

RE: Fatal error 772 - 7/3/2004 8:52:51 AM

TheHellPatrol

Posts: 1588
Joined: 7/3/2004
Status: offline

I'm sure it will be a separate download until they get the registration thing fixed...right

. Very, very eagerly anticipating

.

_____________________________

A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau

(in reply to Erik Rutins)

Post #: 60

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