Crash to Desktop During Combat

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All Forums >> [Current Games From Matrix.] >> [World War II] >> War In The Pacific - Struggle Against Japan 1941 - 1945 >> Tech Support >> Crash to Desktop During Combat

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Crash to Desktop During Combat - 7/2/2004 12:04:35 AM

rawink

Posts: 194
Joined: 4/30/2002
From: Tallahassee, FL
Status: offline

Ok, when i load scenario "War in the Pacfic" aka the BIG ONE!

the Jap's get first move.. the units do their thing.. some recon aircraft do their thing..

but at the FIRST air attack the game crashes to desktop .. I turned off animations.. same deal.

I have the DD version

I am running Win XP SP2RC directX 9.c

Dell GX260 2.6Ghz 512MB RAM

Audigy 2 Sound Blaster
Nvidia ti-4200 128MB vid

< Message edited by rawink -- 7/1/2004 5:06:53 PM >

_____________________________

Robert
Fly, die.. rinse and repeat

Post #: 1

RE: Crash to Desktop During Combat - 7/2/2004 12:06:55 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Robert,

Did this happen as a sound was being played? Please try to see if it happens again - based on your specs, I gather sound drivers are updated?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to rawink)

Post #: 2

RE: Crash to Desktop During Combat - 7/2/2004 12:09:18 AM

Mr.Frag

Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline

quote:

Audigy 2 Sound Blaster

What driver version? I have an Aud/2 as well and am crash free.

(in reply to rawink)

Post #: 3

RE: Crash to Desktop During Combat - 7/2/2004 12:10:32 AM

rawink

Posts: 194
Joined: 4/30/2002
From: Tallahassee, FL
Status: offline

5.12.00001

but it's from 2003!!!

let me check this out and update if need be .. then get back to you

_____________________________

Robert
Fly, die.. rinse and repeat

(in reply to Mr.Frag)

Post #: 4

RE: Crash to Desktop During Combat - 7/2/2004 12:12:11 AM

rawink

Posts: 194
Joined: 4/30/2002
From: Tallahassee, FL
Status: offline

a new one was release march 04.. am DL now.. will report back

_____________________________

Robert
Fly, die.. rinse and repeat

(in reply to rawink)

Post #: 5

RE: Crash to Desktop During Combat - 7/2/2004 12:21:26 AM

rawink

Posts: 194
Joined: 4/30/2002
From: Tallahassee, FL
Status: offline

updated driver to newest..

Crash

set DX setting to basic accelration for sound..

Crash

for what it's worth I can hear the aircraft diving sound effect fine. It plays for the recon flights without issue.. it's only when an opposing aircraft comes up that it crashes.

_____________________________

Robert
Fly, die.. rinse and repeat

(in reply to rawink)

Post #: 6

RE: Crash to Desktop During Combat - 7/2/2004 12:26:27 AM

Mr.Frag

Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline

That sucks ... something to be said for building your own machine ...

Rename your sound directory until the 2by3 guys figure it out. Should get you running.

(in reply to rawink)

Post #: 7

RE: Crash to Desktop During Combat - 7/2/2004 12:35:49 AM

rawink

Posts: 194
Joined: 4/30/2002
From: Tallahassee, FL
Status: offline

renamed directory , it worked.

this machine was free from work. I upgraded the video and sound of course..

:) Will install on my notebook later, it doesnt have SD sound.

_____________________________

Robert
Fly, die.. rinse and repeat

(in reply to Mr.Frag)

Post #: 8

RE: Crash to Desktop During Combat - 7/2/2004 12:49:14 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Robert,

Good to hear, we'll get this worked out so you can hear sound again. When you have some free time (if ever again ;-), could you post a DXDiag file from your machine here for us? Thanks.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to rawink)

Post #: 9

RE: Crash to Desktop During Combat - 7/2/2004 1:39:28 AM

Dabo

Posts: 59
Joined: 5/25/2004
Status: offline

I've got the same problem,
Renaming the Sound folder fixes the problem

Win 2k SP4 DirectX 9.b
Athlon XP 2100+
512 MB RAM
Nvidia Geforce4 MX 440
C-Media CMI8738/C3DX (integrated on the MB)

(in reply to Erik Rutins)

Post #: 10

RE: Crash to Desktop During Combat - 7/2/2004 1:41:13 AM

Mr.Frag

Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline

See instructions pinned at the top for producing DXDIAG dump for the developers.

(in reply to Dabo)

Post #: 11

RE: Crash to Desktop During Combat - 7/2/2004 1:45:25 AM

Dabo

Posts: 59
Joined: 5/25/2004
Status: offline

can I attach the file or should I cut&paste it?

(in reply to rawink)

Post #: 12

RE: Crash to Desktop During Combat - 7/2/2004 1:47:53 AM

Mr.Frag

Posts: 13410
Joined: 12/18/2002
From: Purgatory
Status: offline

quote:

can I attach the file or should I cut&paste it?

Email the file to support@matrixgames.com with a note that it is for the WitP sound crash. I'm sure they'll get it into 2by3's hands.

(in reply to Dabo)

Post #: 13

RE: Crash to Desktop During Combat - 7/2/2004 1:52:03 AM

Dabo

Posts: 59
Joined: 5/25/2004
Status: offline

thanks

(in reply to Mr.Frag)

Post #: 14

RE: Crash to Desktop During Combat - 7/2/2004 3:58:51 AM

Grotius

Posts: 5798
Joined: 10/18/2002
From: The Imperial Palace.
Status: offline

I'm also having the sound trouble. I'll try updating drivers and if that doesn't work, I'll rename the sound file and e-mail dxdiag to the support address Mr. Frag mentioned.

(in reply to Dabo)

Post #: 15

RE: Crash to Desktop During Combat - 7/2/2004 4:33:26 AM

Germ29

Posts: 34
Joined: 11/3/2003
From: Hanau Germany
Status: offline

Hello, having the same problem. Tried all scenarios, and game crashes rifgt at AAA fire. Air recon ok. Saw a torpedo attack, it ran ok. Dog fights ran all the way through but when it ends as soon as aaa fire comes it crashes.
I checked my drivers all were up to date except sound it now is and still crashes.
My system:
HP pent4 2.53ghz, 512ram,DX9.0b, realtek audio drv 5.10.0.5620

Going to try nosound name change.
I did rundxdiag and checked sound, it all passed. I need to redoit to send in.
hope this helps

(in reply to rawink)

Post #: 16

RE: Crash to Desktop During Combat - 7/2/2004 4:51:19 AM

Germ29

Posts: 34
Joined: 11/3/2003
From: Hanau Germany
Status: offline

renaming sound to nosound worked. I will make DX report soon. The game looks awesome. Thanks guys.

(in reply to rawink)

Post #: 17

RE: Crash to Desktop During Combat - 7/2/2004 7:03:30 AM

mjk428

Posts: 1944
Joined: 6/15/2002
From: Western USA
Status: offline

Same as the above.

Workaround seems to work OK.

Sent my DxDiag.txt to support@matrixgames.com.

_____________________________

(in reply to Germ29)

Post #: 18

RE: Crash to Desktop During Combat - 7/2/2004 8:09:14 AM

Arnir

Posts: 482
Joined: 10/12/2002
From: Alberta. In Texas.
Status: offline

I'm in the same boat as above. (Posted in a different thread).

Workaround works. Sent my dxdiag info in.

To make it more amusing, my good desktop CTDs and my old laptop works fine.

_____________________________

(in reply to mjk428)

Post #: 19

RE: Crash to Desktop During Combat - 7/2/2004 8:20:50 AM

Viking67

Posts: 508
Joined: 5/5/2004
Status: offline

Same - almost identical Dell machine as rawink

< Message edited by Viking67 -- 7/2/2004 6:19:06 AM >

(in reply to Arnir)

Post #: 20

RE: Crash to Desktop During Combat - 7/2/2004 7:21:36 PM

Grotius

Posts: 5798
Joined: 10/18/2002
From: The Imperial Palace.
Status: offline

I renamed the sound directory and the game now runs fine, albeit without sound. I've e-mailed in my dxdiag, but I'm happy to post it here too if Matrix wishes.

My system: P4/3G, Intel D865PERL mobo, Soundmax (latest drivers), ATI 9800 Pro 128, 2G RAM.

(in reply to Viking67)

Post #: 21

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All Forums >> [Current Games From Matrix.] >> [World War II] >> War In The Pacific - Struggle Against Japan 1941 - 1945 >> Tech Support >> Crash to Desktop During Combat

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