RE: Shipping when? (Full Version)

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captskillet -> RE: Shipping when? (11/14/2013 8:15:48 AM)

no shipment notice as of Wed AM! [&:]



Erik Rutins -> RE: Shipping when? (11/14/2013 12:11:04 PM)

Lots of copies shipped out yesterday - I'll check on why you guys are not seeing shipping notices.



Joseignacio -> RE: Shipping when? (11/14/2013 12:15:27 PM)

Mine has just arrived to Madrid, Spain.



captskillet -> RE: Shipping when? (11/14/2013 1:53:50 PM)

I was one of the first to order last Thursday and Jose gets his in Spain before I get mine in Louisiana.........last time I looked LA is alot closer to Oregon than Madrid.



Erik Rutins -> RE: Shipping when? (11/14/2013 2:05:25 PM)

Ok, just finished speaking with the warehouse. Hundreds of orders were packed up and ready to ship yesterday. The FedEx Air orders went out, but FedEx apparently failed to pick up the Ground orders. The warehouse scheduled a new special pick-up for those this morning and have the FedEx rep in discussing why that happened and how we can avoid that in the future. The upshot is that some international air orders went out first, which is not typical, but ground orders are following this morning.

Regards,

- Erik



captskillet -> RE: Shipping when? (11/14/2013 2:24:01 PM)

ok Erik thanks for the reply. I am going to say this as a longtime Matrix customer and I doubt there are too many that have supported your company with the wallet more than me................ya'll aren't scoring too many goodwill points by making people buy the books firstly and then the way this shipping thing has been handled from the git go (no European distribution setup and evidently no shipping/rec. manager). I think I would also be talking to whoever is in charge of shipping out orders at your facility along with the FedEx guy.



Lingering Frey -> RE: Shipping when? (11/14/2013 2:24:10 PM)

Thanks for the update!



Joseignacio -> RE: Shipping when? (11/14/2013 2:27:30 PM)

Captskillet:

The explanation has been given by Erik, and it's obvious it wshould have reached you before.

Just wanted to say that not as much before as it would look because I bought less than 24 hours after you. Maybe at the same time, mine was an early order too. [:)]



FroBodine -> RE: Shipping when? (11/14/2013 2:27:48 PM)

Maybe change our ground orders to overnight delivery, so we don't have to wait until next week to receive our orders?



Erik Rutins -> RE: Shipping when? (11/14/2013 2:28:49 PM)

Hi Captskillet,

I agree - we had confirmation before release and testing through store and warehouse that all was ready to go, but there is always the chance of something still going wrong. Unfortunately it had to happen on this release and over a holiday weekend. We have been working on this every day since release and reviewing with all parties. There will be a full analysis of how to avoid this happening again, but fortunately it's not a common event for us. The download helps when things like this happen but we all want you to have your physical copies ASAP. I though the vast majority would ship out yesterday, the rare screw-up from FedEx was a rude surprise this morning for all of us. It won't be much longer - all back-orders will ship out by the end of today per the discussion I had with the warehouse this morning.

Regards,

- Erik



Joseignacio -> RE: Shipping when? (11/14/2013 2:30:21 PM)

After all we have the videos, the pdfs, the game running, we just need to wait for the paper edition and the physical backup of the game. In my case I was not anxious at all. [:)]



Zorachus99 -> RE: Shipping when? (11/14/2013 2:39:24 PM)

Hi,

No shipping notice for me either. Ordered the game a few hours after it was released.

Do I need to do something?



Dr. Foo -> RE: Shipping when? (11/14/2013 3:09:36 PM)

I got a shipping notice for the DVD but not the books:

quote:

The DVD(s) you ordered were shipped to you by US Postal Service Priority Mail and should arrive before November 19, 2013.



Neilster -> RE: Shipping when? (11/14/2013 3:18:12 PM)

I thought the DVD was shrink wrapped with the books?

Cheers, Neilster



FroBodine -> RE: Shipping when? (11/14/2013 3:23:18 PM)

Thank you, Erik, for keeping us informed of the status. Sure, I'm grumpy and want my books ASAP, but I understand things happen and I appreciate you staying on top of it.

-=Jeff



shaddock -> RE: Shipping when? (11/14/2013 3:54:45 PM)

I've had no notice either. But then I wasn't expecting anything for two to three weeks, so I'm good [:D]



Jones944 -> RE: Shipping when? (11/14/2013 3:57:01 PM)

I've got my shipping notice as of 12:30am PST. This is A+ service from an A+ company.



Erik Rutins -> RE: Shipping when? (11/14/2013 4:07:04 PM)


quote:

ORIGINAL: Dr. Foo

I got a shipping notice for the DVD but not the books:

quote:

The DVD(s) you ordered were shipped to you by US Postal Service Priority Mail and should arrive before November 19, 2013.




FYI that means your entire order has shipped. I have no idea why it says Priority Mail though, should be FedEx. Could you e-mail me a copy of that to erikr@matrixgames.com? I'll investigate.

Regards,

- Erik



Dr. Foo -> RE: Shipping when? (11/14/2013 4:24:45 PM)

Erik,

I just sent you the email I received from Matrix.

Thank you!



Erik Rutins -> RE: Shipping when? (11/14/2013 4:27:46 PM)

Hi Dr. Foo,

Got an answer for you from the warehouse:

"There are some instances that we are seeing in which FedEx will not deliver Ground service. For instance PO Boxes or Hawaii. Our system had automatically switched those to Priority Mail. So far I think out of the first several hundred orders, there were 5 that were PO boxes."

So it is indeed on the way, the full package, but via Priority Mail to keep the shipping price within what you paid and allow for delivery to your location.

Regards,

- Erik



Dr. Foo -> RE: Shipping when? (11/14/2013 4:33:43 PM)

I don't have a PO Box, I get UPS and FedEx all the time...but it's OK, I much prefer USPS. With USPS I don't need to be home, with FedEx I have to take a day off and I spend all day waiting for the delivery that sometimes doesn't arrive until 7:45pm! With USPS I get my mail by 10am Mon - Sat.

This is a far better deal for me. [:)]



Rekm41 -> RE: Shipping when? (11/14/2013 4:35:17 PM)

No email here yet for me.



captskillet -> RE: Shipping when? (11/14/2013 5:10:10 PM)

If its supposed to have gone out on that 'early morning pickup' from fedex to get the ground shipments 'they' missed picking up yesterday shouldn't I have gotten a shipping email by now 12 PM CST (10AM PST)?



chekers_MatrixForum -> RE: Shipping when? (11/14/2013 6:18:43 PM)

I'm also one of those ordered on the day of release still haven't received my shipping confirmation peoples.



ojsierra -> RE: Shipping when? (11/14/2013 6:31:39 PM)

This is my first purchase of a physical product rather than a digital download, and I have to say that this first experience is being very disappointing. I bought the game one week ago and I have not received any email from Matrix Games or Fedex about the shipping status (What about a tracking number?)... Nothing.




Erik Rutins -> RE: Shipping when? (11/14/2013 6:38:39 PM)

Hi Kristatos,

For what it's worth, that's not normal for us, but everything is on track now and you will receive a notification to your order e-mail today or tomorrow.

Regards,

- Erik



FroBodine -> RE: Shipping when? (11/14/2013 6:57:08 PM)

Hi Erik - I submitted a support ticket very early this morning before reading about any of this. A slitherine representative responded within 20 minutes, and said my order shipped on 11/13/2013.

I then updated the ticket and asked for the notification and tracking #. I have not had a response back yet.

If my order did indeed ship on the 13th like they told me, shouldn't I have my e-mail notification or something by now?

-=Jeff



shaddock -> RE: Shipping when? (11/14/2013 7:37:17 PM)

Did anyone else notice Erik said several hundred orders? This is indeed good news since that means a lot of demand. Which also means Steve gets paid and will get the hardware to help make the task of AI a bit easier.



FroBodine -> RE: Shipping when? (11/14/2013 7:43:02 PM)

Indeed that is great news! Hoopla for Steve! And hoopla for us in the near future, hopefully.



Centuur -> RE: Shipping when? (11/14/2013 8:07:55 PM)


quote:

ORIGINAL: shaddock

Did anyone else notice Erik said several hundred orders? This is indeed good news since that means a lot of demand. Which also means Steve gets paid and will get the hardware to help make the task of AI a bit easier.


If those several hundreds are all MWIF, than it's nice. I don't know if Matrix is shipping any other games too...



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