RE: Shipping when? (Full Version)

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Lascar -> RE: Shipping when? (11/14/2013 8:44:53 PM)


quote:

ORIGINAL: shaddock

Did anyone else notice Erik said several hundred orders? This is indeed good news since that means a lot of demand. Which also means Steve gets paid and will get the hardware to help make the task of AI a bit easier.

quote:

hundred


May that increase to several thousands. I intend to add to that increase very soon with my purchase. I have been following the development of MWIF since it began. I have been very impressed by the efforts of Steve and his stamina for following through with the herculean effort to bring it to completion. In addition he has done with no other developer has done with his detailed monthly progress reports to communicate that progress to his potential customers.

Most of the reports by those who already have the game in had confirm that this will indeed be a purchase worth the price.




pz501 -> RE: Shipping when? (11/14/2013 8:52:53 PM)

Same problem here in PA....no shipping notification, and no way of knowing whether USPS or FEDEX is the carrier. I have submitted a help ticket, and hopefully I'll get some info that way.

I've also been a supporter of Matrix since it was founded, but in this case, I'm wondering if I've made the right decision in ordering WiF at all? I suppose the old adage "let the buyer beware" comes into play here. Either way, I'll have to think twice or three times about doing anything like this again, if this is the future for Matrix and Slitherine publishing "monster" games.

Don't take this the wrong way anyone, I'm NOT ranting, and Erik's explanations have been timely and mostly helpful.



shaddock -> RE: Shipping when? (11/14/2013 9:19:46 PM)

Look at it this way. Remember when, as a child, trying to find all the places your parents hid the Christmas gifts? And remember the frustration of not finding them, only to see them under the tree? Sometime before Christmas you'll get a present in the mail. And the best part is you can open it right away!



FroBodine -> RE: Shipping when? (11/14/2013 9:21:34 PM)

Not a bad analogy. [:)] But, we never had to pay for those Christmas gifts. When I pay for something, I get a bit impatient.



Rosseau -> RE: Shipping when? (11/14/2013 10:13:39 PM)

I'm glad the international orders went out first, as they paid the most for the game.



jomni -> RE: Shipping when? (11/14/2013 10:34:36 PM)

Erik, I really need the tracking info on my order. It is because I'm sending mine to the office and the receptionist is the one to receive.

[Ticket submitted]



captskillet -> RE: Shipping when? (11/14/2013 10:35:08 PM)

Basically I would like to know if the Books I had to order have shipped and some kind of a notice if they have as of 1700 hrs CST no ship notice.



berthier -> RE: Shipping when? (11/14/2013 10:59:47 PM)

After waiting for 10+ years for the PC game to come out the impatience being exhibited waiting for a shipping notice on the books is hysterical. You've got the game, you've got the manuals on pdf, you'll get the hard copy when it comes, what's the big deal? It's not as if your dealing with a shonky organization who'll take your money and run!



Greyshaft -> RE: Shipping when? (11/14/2013 11:03:45 PM)


quote:

ORIGINAL: Erik Rutins

Hi Dr. Foo,

Got an answer for you from the warehouse:

"There are some instances that we are seeing in which FedEx will not deliver Ground service. For instance PO Boxes or Hawaii. Our system had automatically switched those to Priority Mail. So far I think out of the first several hundred orders, there were 5 that were PO boxes."

So it is indeed on the way, the full package, but via Priority Mail to keep the shipping price within what you paid and allow for delivery to your location.

Regards,

- Erik




Uh oh... I specified a PO Box in Sydney Australia. What happens now?



Shannon V. OKeets -> RE: Shipping when? (11/14/2013 11:07:32 PM)


quote:

ORIGINAL: Greyshaft


quote:

ORIGINAL: Erik Rutins

Hi Dr. Foo,

Got an answer for you from the warehouse:

"There are some instances that we are seeing in which FedEx will not deliver Ground service. For instance PO Boxes or Hawaii. Our system had automatically switched those to Priority Mail. So far I think out of the first several hundred orders, there were 5 that were PO boxes."

So it is indeed on the way, the full package, but via Priority Mail to keep the shipping price within what you paid and allow for delivery to your location.

Regards,

- Erik




Uh oh... I specified a PO Box in Sydney Australia. What happens now?

I doubt that the delivery to Sydney from the US will ground service.[:)]



FroBodine -> RE: Shipping when? (11/14/2013 11:45:59 PM)

quote:

ORIGINAL: berthier

After waiting for 10+ years for the PC game to come out the impatience being exhibited waiting for a shipping notice on the books is hysterical. You've got the game, you've got the manuals on pdf, you'll get the hard copy when it comes, what's the big deal? It's not as if your dealing with a shonky organization who'll take your money and run!


Well, luckily I did not have to wait 10 years. I had no idea this game was in development until I saw the released notice on the Matrix home page. The only reason I'm impatient is that they have a 2 day shipping policy. Sure, I guess stuff happened. Stuff happens. But, my support ticket response said my product shipped on 11/13, and I still have no e-mail notification or anything.

I think waiting almost a week is long enough for some kind of status change in my order, with an update to me, the consumer.



Greyshaft -> RE: Shipping when? (11/15/2013 3:49:58 AM)


quote:

ORIGINAL: Shannon V. OKeets
quote:

ORIGINAL: Greyshaft
quote:

ORIGINAL: Erik Rutins

Hi Dr. Foo,

Got an answer for you from the warehouse:

"There are some instances that we are seeing in which FedEx will not deliver Ground service. For instance PO Boxes or Hawaii. Our system had automatically switched those to Priority Mail. So far I think out of the first several hundred orders, there were 5 that were PO boxes."

So it is indeed on the way, the full package, but via Priority Mail to keep the shipping price within what you paid and allow for delivery to your location.

Regards,

- Erik




Uh oh... I specified a PO Box in Sydney Australia. What happens now?

I doubt that the delivery to Sydney from the US will ground service.[:)]


Never underestimate the ability of a system to invoke a rule without regard to common sense.



Joseignacio -> RE: Shipping when? (11/15/2013 7:33:28 AM)


quote:

ORIGINAL: jglazier

Hi Erik - I submitted a support ticket very early this morning before reading about any of this. A slitherine representative responded within 20 minutes, and said my order shipped on 11/13/2013.

I then updated the ticket and asked for the notification and tracking #. I have not had a response back yet.

If my order did indeed ship on the 13th like they told me, shouldn't I have my e-mail notification or something by now?

-=Jeff



I received my email notification one hour ago, well after they called me yesterday, like 20 hours before, to deliver.

This is my "travel history", after I got the email and could track the shipment:

quote:

-

11/15/2013 - Friday
8:24 am
In transit

MADRID ES

Package available for clearance
6:12 am
At destination sort facility

MADRID ES
4:43 am
Departed FedEx location

ROISSY CHARLES DE GAULLE CEDEX FR
4:32 am
In transit

ROISSY CHARLES DE GAULLE CEDEX FR
-

11/14/2013 - Thursday
10:31 pm
Departed FedEx location

ROISSY CHARLES DE GAULLE CEDEX FR
9:22 pm
In transit

ROISSY CHARLES DE GAULLE CEDEX FR
8:39 pm
Arrived at FedEx location

ROISSY CHARLES DE GAULLE CEDEX FR
5:52 am
In transit

MEMPHIS, TN
5:29 am
Departed FedEx location

MEMPHIS, TN
2:00 am
In transit

MEMPHIS, TN
1:21 am
Arrived at FedEx location

MEMPHIS, TN
-

11/13/2013 - Wednesday
5:37 pm
Left FedEx origin facility

PORTLAND, OR
4:35 pm
Picked up

PORTLAND, OR
12:56 pm
Shipment information sent to FedEx


So:

- My shipment started on 11/13
- If air delivery is involved, distance is not a substantial factor in times of delivery.

I guess yours may ne about to arrive too, and maybe you'll receive an email afterwards, like me.



wongalfred -> RE: Shipping when? (11/15/2013 8:44:43 AM)

Well, I just received my shipping email with tracking number, according to Fedex tracking system the package should delivery to me on next Monday. It weight near 6kgs



Skeleton -> RE: Shipping when? (11/15/2013 9:02:19 AM)

Still no notification and I purchased on the first day. In Texas; is there still a back log of deliveries for the United States?



captskillet -> RE: Shipping when? (11/15/2013 9:24:00 AM)

you know bertheir after further review you are correct...I extend an apology for coming off a little impatient!



Gresbeck -> RE: Shipping when? (11/15/2013 10:02:23 AM)

quote:

Good News! The DVD(s) you ordered from Matrix Games containing:
World in Flames-Physical with Free Download
were shipped to you on November 14, 2013 11:00:02 PM to the following address


Ordered from (and shipped to) Italy.
Not sure is a good idea to name the product as DVD (books pay a lower VAT). Hoping for the "good heart" of the custom authorities.



boshar -> RE: Shipping when? (11/15/2013 10:12:38 AM)

Don't worry. The 'real' package description mentions books and a backup disk with at total value of $40,-. My package was inspected by customs but there where no extra costs and I didn't see a VAT charge (maybe because of the $40 total value?).



lecrop -> RE: Shipping when? (11/15/2013 10:13:15 AM)

Notification received [:)]



berthier -> RE: Shipping when? (11/15/2013 10:54:24 AM)

Capskillet

no apology needed for your impatience, I was just trying to get people to see the funny side of a 10 year wait contrasted to a couple of days wait...it is pretty ironic!



Joseignacio -> RE: Shipping when? (11/15/2013 10:55:49 AM)

It is. [:D]



shaddock -> RE: Shipping when? (11/15/2013 11:09:52 AM)

Woke up this morning with my delivery notice. It should be here, in New York, before the 23rd.



captskillet -> RE: Shipping when? (11/15/2013 12:52:54 PM)

same hear should arrive by 23rd to Louisiana.



Numdydar -> RE: Shipping when? (11/15/2013 1:17:58 PM)

Mine said the same thing but I checked the tracking number and I will get them TODAY Yeaaaaaa!!!!

Of course being on the west coast does help [:)]



Klydon -> RE: Shipping when? (11/15/2013 1:40:50 PM)

I also got a shipping notice this AM. Supposed to be here middle of next week. (In US).



Erik Rutins -> RE: Shipping when? (11/15/2013 2:07:30 PM)

Make sure you do check your tracking numbers. The e-mail estimate is often a conservative one and the shipping companies often deliver before that date.



Meroka37 -> RE: Shipping when? (11/15/2013 2:52:00 PM)

No notification here yet [:(]



pz501 -> RE: Shipping when? (11/15/2013 3:31:20 PM)

Same thing here, no email yet. Checked on status of my Helpdesk Ticket, and there was a polite response from a Slitherine Rep. saying that my package was ready for shipment, and that I should check my email for notification (this was yesterday).

There has been comment made concerning the impatience of some people....I'll plead guilty to that. I suppose an explanation is called for, since I didn't want to appear like some sort of whiner or ingrate.

I can't say that I've been waiting 10 years for this game to come out like so many others...I did own the first paper version in 1985-86 (really can't remember the exact dates) and played it a bit, but always thought that it needed a computer assist, which it now has. That, along with professionally printed and bound manuals, and the possibility of actually getting to play this again made it a worthwhile purchase for me.

My only concern is making time available to receive the package, and knowing where it is by having the tracking number. This way I can plan accordingly. That is the only reason I'm sounding impatient. I DO appreciate Matrix's efforts to work through a glitch in the system...it's just the lack of information that annoys me, but I guess sooner or later that email will come in.

I'll step off of the soap box, shut up, and not post on this issue again.



Rekm41 -> RE: Shipping when? (11/15/2013 4:51:47 PM)

Git email last night with track details shipped yesterday said I was receiving it today and voila FedEx showed up at my office with a box for me. And not duty or taxes added on. Good job Matrix. Thanks



Skeleton -> RE: Shipping when? (11/15/2013 4:59:52 PM)

Damn, now I am just jealous!?! Still no notification and yes, I am OCD, so I continue to check my inbox every 30 minutes!!!



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